Practice Mgmt

  • Personality Differences
    Manage Difficult Personalities: Reduce Conflict & Improve Productivity
    Oct 20, 2026 - 1:00pm ET
    Expert Presenter: Lorna Kibbey MBA, CPM

    Adjust How You Manage Different Employees to Reduce Conflict, Improve Communication & Get More Done One employee wants every detail before making a decision. Another wants you to get straight to the point. One needs time to think, while another is ready to act before you’ve finished explaining. Managing every employee the same way can […]

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  • Professionalism
    Elevate Practice Professionalism, Proven Tactics Get Results Fast
    Expert Presenter: Merikay Hunt MS

    During this masterclass, exclusively for practice managers, you’ll get proven tactics to help elevate your practice professionalism, so it runs at peak performance. No more office drama. Expert Merikay Hunt shows you how.

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  • Pivot Table
    Perfect Excel Pivot Table Know-How to Save Time & Boost Revenue
    Expert Presenter: Nate Moore CPA, MBA, FACMPE

    Your practice’s revenue depends on your ability to quickly, easily and efficiently track your data. Find out how to utilize Excel Pivot Tables to pin down hidden expenses and uncover revenue opportunities during his online training.

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  • Workplace violence
    Protect Your Staff & Comply with OSHA Workplace Violence Rules
    Expert Presenter: Michelle A Richards BSHA, CPC, CPCO, CPMA

    To adhere with OSHA and state workplace violence rules you must implement specific policies and procedures that protect your staff and patients. Sign up for this expert-led training to keep your staff safe and stop costly lawsuits.

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  • HIPAA Compliance Officer: Avoid Fines of $50,000 Per Violation
    Expert Presenter: Brian L. Tuttle CPHIT, CHP, CHA, CBRA, CISSP, CCNA

    Surges in PHI breaches have driven government regulators to add new HIPAA laws, increase OCR audits and strengthen violation enforcement penalties in 2026. Help your HIPAA Compliance Officer comply with this online training.

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  • Difficult conversations
    Master Difficult Conversation Skills to Improve Employee Performance
    Expert Presenter: Merikay Hunt MS

    Difficult conversations can make or break employee performance. This training shows you how to address tough performance issues with confidence, clarity, and professionalism. Learn proven communication and coaching strategies to hold staff accountable, prevent conflict, and strengthen team relationships — without damaging trust or morale.

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  • Payor Contracting
    Get Paid More With Proven Payer Contracting Tools
    Expert Presenters: Jill Arena ; Kristin Bunch

    You can get paid more for your payor contracts, if you know how. Attend this live online training to get Jill Arena’s proven payor contracting tools that will help your practice get paid more of what it deserves.

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  • Patient Service
    Head Off Patient Service Disasters at Your Front Desk Now
    Expert Presenter: Tracy Bird FACMPE, CPC, CPMA, CEMC, CPC-I

    Poor patient service at your front desk is the main reason patients leave your practice. Believe it or not, 96% of patients in a 35,000-patient study revealed that their primary frustration about their physician practice was related to poor patient service. Your front desk staff are the face and personality of your practice. Without the […]

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  • front desk staff training
    Front Desk Fundamentals That Guarantee Success
    Expert Presenter: Tracy Bird FACMPE, CPC, CPMA, CEMC, CPC-I

    Ensure your front desk staff have the foundational skills necessary to ensure your practice runs smoothly and patients stay satisfied. Use this step-by-step Front Desk 101 online training to help. Sign up today.

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  • Compliantly Add Cash-Pay Medical Services to Increase Practice Profits
    Expert Presenter: Amanda Waesch Esq.

    You no longer have to give away your time and expertise. Many payors now allow you to charge for certain cash-pay medical services — as long as you follow the rules. Learn exactly how to do it compliantly and profitably.

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  • Payer Audit Response
    Reduce Recoupments: Proven Responses to Payer Audit Notices
    Expert Presenter: Amanda Waesch Esq.

    A payer audit notification can strike fear into the hearts of medical practices — but it doesn’t have to. Discover how to respond effectively thanks to expert tips from a nationally-recognized healthcare attorney.

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  • Workplace bullying
    Protect Against Legal/Financial Consequences of Workplace Bullying
    Expert Presenter: Janette Levy Esq.

    Workplace bullying can wreak havoc on your practice—unless you tackle it head-on. Get practical advice to halt bullies and avoid legal and financial losses. Labor & employment law attorney Janette S. Levey, Esq., will show you how.

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  • No show patients
    Patient No-Shows: Reduce Legal Risks and Lost Revenue
    Expert Presenter: Jeana Singleton JD

    Proven strategies to help you reduce lost revenue from patient no shows without increasing your legal risk. Learn specifically what actions will and won’t get you into legal trouble as you work to reduce patient no shows.

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  • HIPAA security
    Avoid Fines: Ace HIPAA Security & Privacy Updates
    Expert Presenter: Brian L. Tuttle CPHIT, CHP, CHA, CBRA, CISSP, CCNA

    Changes to the HIPAA Security Rule this year will make it easier than ever for auditors to catch violations. The result? More fines and bigger penalties. Get expert advice to avoid this nightmare with this training.

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  • Difficult Patients
    Front Desk Communication Skills to Master Difficult Patient Encounters
    Expert Presenter: Susan Childs FACMPE

    Sign up for this online training to equip your reception staff with the communication skills necessary to overturn the most difficult patients.

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  • Terminate a Payer Contract
    Terminate Payer Contracts Without Putting Your Practice at Risk
    Expert Presenters: Daphne Kackloudis Esq.; Jordan Burdick JD

    Terminating a payer contract might seem straightforward, but the minefield that follows can be a legal and regulatory nightmare. Protect your practice against the fallout by attending this expert-led 60-minute online training.

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