Communication

  • Phone etiquette tactics
    Expert Presenter: Tracy Bird FACMPE, CPC, CPMA, CEMC, CPC-I

    You can recoup lost revenue due to COVID-19 with a proven phone etiquette plan.  In this training, you’ll learn how to implement proper phone skills that improved patient communication, satisfaction and volume.

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  • Front Desk
    Expert Presenter: Tracy Bird FACMPE, CPC, CPMA, CEMC, CPC-I

    Your reception staff and personality are the face of your practice. Without the skills, it’s only a matter of time before a difficult situation drives patients away. But, there is something you can do about it…

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  • Expert Presenter: Tracy Bird FACMPE, CPC, CPMA, CEMC, CPC-I

    It’s not enough anymore for your nurses to be JUST amazing clinically. Your nursing team negatively interacting with your patients has very real, hard-hitting consequences for your practice. Don’t make the mistake of…

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  • Expert Presenter: Jim Grigsby

    Written communication skills are critical to being a good manager. You must be able to clearly and concisely communicate with your staff, patients, & providers. These skills are more important than ever considering […]

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