Communication

Proven Phone Etiquette Tactics to Speed Up Your Practice Recovery

Expert Presenter: Tracy Bird FACMPE, CPC, CPMA, CEMC, CPC-I
You can recoup lost revenue due to COVID-19 with a proven phone etiquette plan. In this training, you’ll learn how to implement proper phone skills that improved patient communication, satisfaction and volume.
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Front Desk: Head Off Patient Service Disasters

Expert Presenter: Tracy Bird FACMPE, CPC, CPMA, CEMC, CPC-I
Your reception staff and personality are the face of your practice. Without the skills, it’s only a matter of time before a difficult situation drives patients away. But, there is something you can do about it…
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Proven Nurse-Patient Engagement and Satisfaction Strategies

Expert Presenter: Tracy Bird FACMPE, CPC, CPMA, CEMC, CPC-I
It’s not enough anymore for your nurses to be JUST amazing clinically. Your nursing team negatively interacting with your patients has very real, hard-hitting consequences for your practice. Don’t make the mistake of…
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Boost Your Practice Communications with Proven Writing Tactics

Expert Presenter: Jim Grigsby
Written communication skills are critical to being a good manager. You must be able to clearly and concisely communicate with your staff, patients, & providers. These skills are more important than ever considering […]
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