Communication
Oct 22, 2024 - 1:00pm ETExpert Presenter: Merikay Hunt MSHelp your practice run more harmoniously and productively with easy-to-implement difficult conversation skills. Your practice depends on you to resolve employee issues quickly and efficiently. Find out how with this online training.
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Expert Presenter: Tracy Bird FACMPE, CPC, CPMA, CEMC, CPC-IYour front desk could be losing you patients. The service your front desk staff provide is a key factor in your ability retain your patients. Don’t let poor patient service lead to lost patients and money. Solve this problem right now.
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Expert Presenter: Merikay Hunt MSWhen an angry patients calls your practice, it’s up to your staff to defuse the situation. Gain proven phone strategies on how to quickly identify why a patient is really upset, and exactly how to defuse the situation and keep it stabilized.
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Expert Presenter: Tracy Bird FACMPE, CPC, CPMA, CEMC, CPC-IThe front desk staff in medical practices play a crucial role in creating the first impression and setting the tone for patients’ experiences. Effective phone etiquette is essential for providing excellent customer service.
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Expert Presenter: Jim GrigsbyWritten communication skills are critical to being a good manager. You must be able to clearly and concisely communicate with your staff, patients, & providers. These skills are more important than ever considering […]
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Expert Presenters: Merikay Hunt MS; Mike Cummings CPPWhen angry patients lash out at your staff over the phone or in person, it can be hard to determine how to react. Get help from experts who share proven de-escalation techniques during this two-part online training series.
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