Communication

Front Desk: First-Rate Phone Etiquette Skills for Your Practice

Expert Presenter: Tracy Bird FACMPE, CPC, CPMA, CEMC, CPC-I
Your practice depends on effective communication between your front desk staff and patients. This training will provide your front desk team with excellent phone etiquette skills to ensure patient satisfaction and practice success.
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Head Off Patient Service Disasters at Your Front Desk Now

Expert Presenter: Tracy Bird FACMPE, CPC, CPMA, CEMC, CPC-I
Avoid losing your best patients due to easy-to-solve front desk problems. National expert provides you with proven step-by-step tactics to improve patient satisfaction fast. This training shows you how.
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Proven Nurse-Patient Engagement and Satisfaction Strategies

Expert Presenter: Tracy Bird FACMPE, CPC, CPMA, CEMC, CPC-I
It’s not enough anymore for your nurses to be JUST amazing clinically. Your nursing team negatively interacting with your patients has very real, hard-hitting consequences for your practice. Don’t make the mistake of…
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Boost Your Practice Communications with Proven Writing Tactics

Expert Presenter: Jim Grigsby
Written communication skills are critical to being a good manager. You must be able to clearly and concisely communicate with your staff, patients, & providers. These skills are more important than ever considering […]
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