Communication
Aug 19, 2025 - 1:00pm ETExpert Presenter: Tracy Bird FACMPE, CPC, CPMA, CEMC, CPC-IThe front desk staff in medical practices play a crucial role in creating the first impression and setting the tone for patients’ experiences. Effective phone etiquette is essential for providing excellent customer service.
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Expert Presenter: Susan ChildsSign up for this online training to equip your reception staff with the communication skills necessary to overturn the most difficult patients.
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Expert Presenter: Tracy Bird FACMPE, CPC, CPMA, CEMC, CPC-IYour front desk could be losing you patients. The service your front desk staff provide is a key factor in your ability retain your patients. Don’t let poor patient service lead to lost patients and money. Solve this problem right now.
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Expert Presenter: Merikay Hunt MSWhen an angry patient calls your practice, it’s up to your staff to defuse the situation. Gain proven phone strategies on how to quickly identify why a patient is really upset, and exactly how to defuse the situation and keep it stabilized.
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Expert Presenter: Merikay Hunt MSHelp your practice run more harmoniously and productively with easy-to-implement difficult conversation skills. Your practice depends on you to resolve employee issues quickly and efficiently. Find out how with this online training.
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Expert Presenter: Jim GrigsbyWritten communication skills are critical to being a good manager. You must be able to clearly and concisely communicate with your staff, patients, & providers. These skills are more important than ever considering […]
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