Communication

  • improve patient satisfaction
    Prevent Front Office Patient Service Disasters – Fast
    Jul 27, 2022 - 1:00 ET
    Expert Presenter: Tracy Bird FACMPE, CPC, CPMA, CEMC, CPC-I

    Avoid losing your best patients due to easy-to-solve front desk problems.  National expert provides you with proven step-by-step tactics to improve patient satisfaction fast. This training shows you how.

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  • phone etiquette skills
    Front Desk: First-Rate Phone Etiquette Skills for Your Practice
    Expert Presenter: Tracy Bird FACMPE, CPC, CPMA, CEMC, CPC-I

    Your practice depends on effective communication between your front desk staff and patients. This training will provide your front desk team with excellent phone etiquette skills to ensure  patient satisfaction and practice success.

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  • Proven Nurse-Patient Engagement and Satisfaction Strategies
    Expert Presenter: Tracy Bird FACMPE, CPC, CPMA, CEMC, CPC-I

    It’s not enough anymore for your nurses to be JUST amazing clinically. Your nursing team negatively interacting with your patients has very real, hard-hitting consequences for your practice. Don’t make the mistake of…

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  • Boost Your Practice Communications with Proven Writing Tactics
    Expert Presenter: Jim Grigsby

    Written communication skills are critical to being a good manager. You must be able to clearly and concisely communicate with your staff, patients, & providers. These skills are more important than ever considering […]

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