Communication
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Expert Presenter: Merikay Hunt MSDifficult conversations can make or break employee performance. This training shows you how to address tough performance issues with confidence, clarity, and professionalism. Learn proven communication and coaching strategies to hold staff accountable, prevent conflict, and strengthen team relationships — without damaging trust or morale.
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Expert Presenter: Tracy Bird FACMPE, CPC, CPMA, CEMC, CPC-IThe front desk staff in medical practices play a crucial role in creating the first impression and setting the tone for patients’ experiences. Effective phone etiquette is essential for providing excellent customer service.
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Expert Presenter: Susan Childs FACMPESign up for this online training to equip your reception staff with the communication skills necessary to overturn the most difficult patients.
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Expert Presenter: Merikay Hunt MSWhen an angry patient calls your practice, it’s up to your staff to defuse the situation. Gain proven phone strategies on how to quickly identify why a patient is really upset, and exactly how to defuse the situation and keep it stabilized.
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Expert Presenter: Jim GrigsbyWritten communication skills are critical to being a good manager. You must be able to clearly and concisely communicate with your staff, patients, & providers. These skills are more important than ever considering […]
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