Communication

  • Angry Patient
    Feb 15, 2023 - 1:00 ET
    Expert Presenter: Jonathan Westall FACHE

    Failing to respond correctly to an angry or aggressive patient can make an already difficult situation spin out of control. Attend this training to gain the necessary skills to head off these potentially dangerous situations.

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  • improve patient satisfaction
    Feb 22, 2023 - 1:00 ET
    Expert Presenter: Tracy Bird FACMPE, CPC, CPMA, CEMC, CPC-I

    Avoid losing your best patients due to easy-to-solve front desk problems.  National expert provides you with proven step-by-step tactics to improve patient satisfaction fast. This training shows you how.

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  • phone etiquette skills
    Mar 9, 2023 - 1:00 ET
    Expert Presenter: Tracy Bird FACMPE, CPC, CPMA, CEMC, CPC-I

    Your practice depends on effective communication between your front desk staff and patients. This training will provide your front desk team with excellent phone etiquette skills to ensure patient satisfaction and practice success.

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  • Nurse-Patient-Engagment-Tactics
    Expert Presenter: Tracy Bird FACMPE, CPC, CPMA, CEMC, CPC-I

    It’s not enough anymore for your nurses to be JUST amazing clinically. Your nursing team negatively interacting with your patients has very real, hard-hitting consequences for your practice. Don’t make the mistake of…

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  • woman success
    Expert Presenter: Jim Grigsby

    Written communication skills are critical to being a good manager. You must be able to clearly and concisely communicate with your staff, patients, & providers. These skills are more important than ever considering […]

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