Front Desk

  • Active Shooter Preparedness
    Front Desk Active Shooter Survival: Proven Tactics to Save Lives
    May 6, 2025 - 1:00pm ET
    Expert Presenter: John White CPP, CHPA

    Your front desk staff are the most vulnerable when it comes to an active shooter or armed intruder attack. Help them protect your practice with proven active shooter preparedness tactics to improve survival outcomes for your practice.

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  • Angry patients
    De-escalate Angry Patients at Your Front Desk More Quickly
    May 14, 2025 - 1:00pm ET
    Expert Presenter: Mike Cummings CPP

    Your front desk staff must be experts at de-escalating angry patients. The safety of your staff and patients depends on it. This training gives step-by-step instructions on keeping you safe and the patients at your front desk calm.

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  • Patient Service
    Head Off Patient Service Disasters at Your Front Desk Now
    Expert Presenter: Tracy Bird FACMPE, CPC, CPMA, CEMC, CPC-I

    Your front desk could be losing you patients. The service your front desk staff provide is a key factor in your ability retain your patients. Don’t let poor patient service lead to lost patients and money. Solve this problem right now.

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  • Angry patient
    Proven Phone Skills to Defuse the Angriest Patient Fast
    Expert Presenter: Merikay Hunt MS

    When an angry patient calls your practice, it’s up to your staff to defuse the situation. Gain proven phone strategies on how to quickly identify why a patient is really upset, and exactly how to defuse the situation and keep it stabilized.

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  • front desk staff
    Front Desk Fundamentals That Guarantee Success
    Expert Presenter: Tracy Bird FACMPE, CPC, CPMA, CEMC, CPC-I

    Ensure your front desk staff have the foundational skills necessary to ensure your practice runs smoothly and patients stay satisfied. Use this step-by-step Front Desk 101 online training to help. Sign up today.

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  • collect payment
    Boost Your Front Desk Patient Payments Quickly and Easily
    Expert Presenter: Tracy Bird FACMPE, CPC, CPMA, CEMC, CPC-I

    Efficient front desk collections are crucial for the financial health of your medical practice. Your front desk staff plays a vital role in ensuring that patient payments are collected accurately and promptly…

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  • HIPAA compliance
    Head Off Front Desk HIPAA Nightmares
    Expert Presenter: Tracy Bird FACMPE, CPC, CPMA, CEMC, CPC-I

    HIPAA violations in medical practices can have serious consequences, ranging from financial penalties to damage to the reputation of the healthcare provider.

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  • phone etiquette
    Front Desk: First-Rate Phone Etiquette Skills for Your Practice
    Expert Presenter: Tracy Bird FACMPE, CPC, CPMA, CEMC, CPC-I

    The front desk staff in medical practices play a crucial role in creating the first impression and setting the tone for patients’ experiences. Effective phone etiquette is essential for providing excellent customer service.

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  • angry medical practice patients
    De-escalate Angry Patients at Your Front Desk More Quickly
    Expert Presenter: Mike Cummings CPP

    Your front desk staff must be experts at de-escalating angry patients. The safety of your staff and patients depends on it. This training gives step-by-step instructions on keeping you safe and the patients at your front desk calm.

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  • Pediatric and Adolescent HIPAA Requirements
    Head Off Costly HIPAA Violations for Minor Patients
    Expert Presenter: Gina L. Campanella Esq, FACHE

    Head off expensive pediatric and adolescent patient HIPAA violations by mastering the complexities of when and to whom you can releasing personal information by attending this healthcare-attorney-led online training.

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  • Front Desk Check-in Accuracy
    Front Desk Check-in Accuracy: Improve Patient Information
    Expert Presenter: Pam Joslin MM, CMC, CMIS, CMOM, CMCO, CEMA, CMCA-E/M

    Help your front desk team improve the accuracy of the information they collect from your patients during check-in to save time and speed reimbursement. This training will provide immediately-usable, step-by-step tactics.

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  • Patient satisfaction
    Stop Losing Revenue Due to Poor Patient Satisfaction
    Expert Presenter: Robert Spiel MBA

    Learn the proven patient satisfaction formula that will dramatically improve your patients’ satisfaction, and in return boost your reimbursement, reduce risk, and improve productivity.

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  • Patient-Recall-Strategies-That-Work
    Fill Your Schedule Fast with Proven Patient Recall Plan
    Expert Presenters: Karen Hoffer LPN, AE-C ; Gail Scheller RN, AE-C

    Without a recall strategy, many of your patients would never schedule their next visit. This lack of recurring patient care puts your practice at risk of losing hundreds of thousands of dollars in lost revenue…

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  • Employee-Theft-Protection-Strategies
    Head Off Embezzlement and Theft from Your Practice
    Expert Presenter: Debra Phairas MBA

    It happens every day, and it doesn’t matter where you’re located, your specialty or your practice size. An MGMA survey found that 83% of practice admins have been associated with a practice where theft occurred…

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  • nurses2
    Front Desk: Head Off Hiring Nightmares
    Expert Presenter: Deron Bibb MBA

    Every time you lose a member of your front desk staff it costs you – BIG (as much as 3x salary, more for smaller practices). Get best practices when hiring for your reception positions plus keep them longer by […]

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  • Head Off Front Desk HIPAA Nightmares
    Head Off Front Desk HIPAA Nightmares
    Expert Presenter: Jay Hodes

    This handbook will help you improve your practice’s front desk HIPAA compliance, avoid the nightmare of an audit, and protect yourself against massive violation penalties. A downloadable, editable form library….

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