Front Desk

  • Patient Service
    Aug 13, 2024 - 1:00pm ET
    Expert Presenter: Tracy Bird FACMPE, CPC, CPMA, CEMC, CPC-I

    Your front desk could be losing you patients. The service your front desk staff provide is a key factor in your ability retain your patients. Don’t let poor patient service lead to lost patients and money. Solve this problem right now.

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  • front desk staff
    Expert Presenter: Tracy Bird FACMPE, CPC, CPMA, CEMC, CPC-I

    Ensure your front desk staff have the foundational skills necessary to ensure your practice runs smoothly and patients stay satisfied. Use this step-by-step Front Desk 101 online training to help. Sign up today.

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  • Active Shooter Preparedness
    Expert Presenter: John White CPP, CHPA

    Your front desk staff are the most vulnerable when it comes to an active shooter or armed intruder attack. Help them protect your practice with proven active shooter preparedness tactics to improve survival outcomes for your practice.

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  • Angry patient
    Expert Presenter: Merikay Hunt MS

    When an angry patients calls your practice, it’s up to your staff to defuse the situation. Gain proven phone strategies on how to quickly identify why a patient is really upset, and exactly how to defuse the situation and keep it stabilized.

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  • collect payment
    Expert Presenter: Tracy Bird FACMPE, CPC, CPMA, CEMC, CPC-I

    Efficient front desk collections are crucial for the financial health of your medical practice. Your front desk staff plays a vital role in ensuring that patient payments are collected accurately and promptly…

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  • HIPAA compliance
    Expert Presenter: Tracy Bird FACMPE, CPC, CPMA, CEMC, CPC-I

    HIPAA violations in medical practices can have serious consequences, ranging from financial penalties to damage to the reputation of the healthcare provider.

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  • phone etiquette
    Expert Presenter: Tracy Bird FACMPE, CPC, CPMA, CEMC, CPC-I

    The front desk staff in medical practices play a crucial role in creating the first impression and setting the tone for patients’ experiences. Effective phone etiquette is essential for providing excellent customer service.

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  • Angry patients
    Expert Presenter: Mike Cummings CPP

    Your front desk staff must be experts at de-escalating angry patients. The safety of your staff and patients depends on it. This training gives step-by-step instructions on keeping you safe and the patients at your front desk calm.

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  • Pediatric and Adolescent HIPAA Requirements
    Expert Presenter: Gina L. Campanella Esq, FACHE

    Head off expensive pediatric and adolescent patient HIPAA violations by mastering the complexities of when and to whom you can releasing personal information by attending this healthcare-attorney-led online training.

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  • Front Desk Check-in Accuracy
    Expert Presenter: Pam Joslin MM, CMC, CMIS, CMOM, CMCO, CEMA, CMCA-E/M

    Help your front desk team improve the accuracy of the information they collect from your patients during check-in to save time and speed reimbursement. This training will provide immediately-usable, step-by-step tactics.

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  • Patient satisfaction
    Expert Presenter: Robert Spiel MBA

    Learn the proven patient satisfaction formula that will dramatically improve your patients’ satisfaction, and in return boost your reimbursement, reduce risk, and improve productivity.

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  • Patient-Recall-Strategies-That-Work
    Expert Presenters: Karen Hoffer LPN, AE-C ; Gail Scheller RN, AE-C

    Without a recall strategy, many of your patients would never schedule their next visit. This lack of recurring patient care puts your practice at risk of losing hundreds of thousands of dollars in lost revenue…

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  • Employee-Theft-Protection-Strategies
    Expert Presenter: Debra Phairas MBA

    It happens every day, and it doesn’t matter where you’re located, your specialty or your practice size. An MGMA survey found that 83% of practice admins have been associated with a practice where theft occurred…

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  • nurses2
    Expert Presenter: Deron Bibb MBA

    Every time you lose a member of your front desk staff it costs you – BIG (as much as 3x salary, more for smaller practices). Get best practices when hiring for your reception positions plus keep them longer by […]

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  • Disgruntled patient
    Expert Presenters: Mike Cummings CPP; Merikay Hunt MS; John White CPP, CHPA

    How your front desk staff handle angry or violent patients can make a significant difference in the outcome of the situation. Being prepared is key. Get expert step-by-step preparedness training during this 3-part series.

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  • front desk skills
    Expert Presenters: Tracy Bird FACMPE, CPC, CPMA, CEMC, CPC-I; Amanda Waesch Esq.

    Even simple front desk mistakes can have serious consequences for your practice. This expert-led 5-Part online training series will provide your front desk team with proven tactics to help them avoid the most common danger areas.

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