Front Desk

  • front desk check-in accuracy
    Expert Presenters: Pam Joslin MM, CMC, CMIS, CMOM, CMCO, CEMA, CMCA-E/M; Tracy Bird FACMPE, CPC, CPMA, CEMC, CPC-I

    Help your front desk team improve the accuracy of the information they collect from your patients during check-in to save time and speed reimbursement. This training will provide immediately-usable, step-by-step tactics.

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  • Front Desk Collections
    Expert Presenter: Tracy Bird FACMPE, CPC, CPMA, CEMC, CPC-I

    If your front desk collections don’t make up at least 25% of your revenue, you are losing money. You can halt these losses by implementing the practical collection strategies you’ll receive during this upcoming training.

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  • front desk phone etiquette
    Expert Presenter: Tracy Bird FACMPE, CPC, CPMA, CEMC, CPC-I

    Your practice’s success depends on effective communication between your front desk staff and your patients. This training will discuss proper phone etiquette that ensures patient satisfaction and ultimately practice success.

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  • patient satisfaction doctor satisfied patient
    Expert Presenter: Robert Spiel MBA

    Learn the proven patient satisfaction formula that will dramatically improve your patients’ satisfaction, and in return boost your reimbursement, reduce risk, and improve productivity.

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  • Expert Presenters: Jennifer Searfoss Esq, CPOM, CHCI, CMCS; Mary Pat Whaley FACMPE, CPC

    Regardless of your specialty, location or patient population, no-shows and late cancels are a costly nightmare. They can lead to revenue losses for your practice of hundreds of thousands of dollars a year.

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  • Expert Presenter: Mary Pat Whaley FACMPE, CPC

    No-shows and late cancels are a costly nightmare. They can lead to revenue losses for your practice of  thousands of dollars- not to mention the management, scheduling, and patient care challenges they cause…

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  • Expert Presenters: Karen Hoffer LPN, AE-C ; Gail Scheller RN, AE-C ; Dan S. Wilder AA, CPD

    Your team at your reception desk has a direct, significant impact on patient satisfaction and overall collections. A single negative encounter can turn patients away for good. Angry patients, especially…

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  • Expert Presenters: Karen Hoffer LPN, AE-C ; Gail Scheller RN, AE-C

    Proven strategies for your front desk staff to provide them with the tools necessary to help them successfully overcome the top patient disasters. By utilizing these tactics, your patients will be more satisfied …

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  • Expert Presenter: Tracy Bird FACMPE, CPC, CPMA, CEMC, CPC-I

    Miscommunicated patient complaints lead to scheduling nightmares. Patient interactions lead to confusion and dissatisfaction. And if these continue eventually patients will start looking for a new care provider…

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  • Expert Presenter: Leonta Williams RHIA, CCS, CCDS, CPC, CPCO, CRC, CEMC, CHONC

    Medicare’s new online MBI Look Up Tool is available on your MAC’s secure portal. Once you master how to use it, you’ll be able to help your patients with the information they need and breakthrough a major barrier to…

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  • Expert Presenter: Owen Dahl LFACHE, CHBC, LSSMBB

    Getting paid for out-of-network patients is more difficult now than ever before. By making easy-to-implement modifications to how you manage your out-of-network patients, you can improve the…

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  • Expert Presenter: Tracy Bird FACMPE, CPC, CPMA, CEMC, CPC-I

    It’s not enough anymore for your nurses to be JUST amazing clinically. Your nursing team negatively interacting with your patients has very real, hard-hitting consequences for your practice. Don’t make the mistake of…

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  • Expert Presenter: Michael McCoy

    HIPAA guidelines are a moving target. HIPAA has changed over 100 pages of its requirements with new guidelines. Without a little help, keeping up can feel impossible, but it doesn’t have to…

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  • Expert Presenter: Deron Bibb MBA

    Every time you lose a member of your front desk staff it costs you – BIG (as much as 3x salary, more for smaller practices). Get best practices when hiring for your reception positions plus keep them longer by […]

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  • Expert Presenter: Jim Grigsby

    Written communication skills are critical to being a good manager. You must be able to clearly and concisely communicate with your staff, patients, & providers. These skills are more important than ever considering […]

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  • Expert Presenter: Rhonda Granja B.S., CMC, CMOM, CMA, CPC

    Poor staff attitude and communication are among the top 5 reasons why patients leave practices. The good news is, that with the right training, your front desk team can be your best ally. Get proven techniques […]

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