Front Desk

  • Angry patients
    De-escalate Angry Patients at Your Front Desk More Quickly
    Jun 14, 2023 - 1:00pm ET
    Expert Presenter: Mike Cummings CPP

    Your front desk staff must be experts at de-escalating angry patients. The safety of your staff and patients depends on it. This training gives step-by-step instructions on keeping you safe and the patients at your front desk calm.

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  • front desk hipaa violations
    Head Off Front Desk HIPAA Nightmares
    Jun 28, 2023 - 1:00pm ET
    Expert Presenter: Tracy Bird FACMPE, CPC, CPMA, CEMC, CPC-I

    Stay off of HIPAA audit target lists by overcoming the most common front desk HIPAA violations with simple, proven strategies that really work.

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  • Active Shooter Preparedness
    Front Desk Active Shooter Survival Strategies
    Expert Presenter: John White CPP, CHPA

    Your front desk staff are the most vulnerable when it comes to an active shooter or armed intruder attack. Help them protect your practice with proven active shooter preparedness tactics to improve survival outcomes for your practice.

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  • phone etiquette skills
    Front Desk: First-Rate Phone Etiquette Skills for Your Practice
    Expert Presenter: Tracy Bird FACMPE, CPC, CPMA, CEMC, CPC-I

    Your practice depends on effective communication between your front desk staff and patients. This training will provide your front desk team with excellent phone etiquette skills to ensure patient satisfaction and practice success.

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  • improve patient satisfaction
    Head Off Patient Service Disasters at Your Front Desk Now
    Expert Presenter: Tracy Bird FACMPE, CPC, CPMA, CEMC, CPC-I

    Avoid losing your best patients due to easy-to-solve front desk problems.  National expert provides you with proven step-by-step tactics to improve patient satisfaction fast. This training shows you how.

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  • patient collections
    Front Desk Fundamentals That Guarantee Success
    Expert Presenter: Tracy Bird FACMPE, CPC, CPMA, CEMC, CPC-I

    Ensure your front desk staff have the foundational skills necessary to ensure your practice runs smoothly and patients stay satisfied. Use this step-by-step Front Desk 101 online training to help. Sign up today.

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  • Angry patients
    De-escalate Angry Patients at Your Front Desk More Quickly
    Expert Presenter: John White CPP, CHPA

    Your front desk staff must be experts at de-escalating angry patients. The safety of your staff and patients depends on it. This training gives step-by-step instructions on keeping you safe and the patients at your front desk calm.

    Learn More
  • Boost Your Front Desk Patient Collections Quickly and Easily
    Expert Presenter: Tracy Bird FACMPE, CPC, CPMA, CEMC, CPC-I

    If your front desk patient collections don’t make up at least 25% of your revenue, you are losing money. You can halt these losses by implementing the step-by-step collection strategies you’ll receive during…

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  • Pediatric and Adolescent HIPAA Requirements
    Head Off Costly HIPAA Violations for Minor Patients
    Expert Presenter: Gina L. Campanella Esq, FACHE

    Head off expensive pediatric and adolescent patient HIPAA violations by mastering the complexities of when and to whom you can releasing personal information by attending this healthcare-attorney-led online training.

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  • Front Desk Check-in Accuracy
    Front Desk Check-in Accuracy: Improve Patient Information
    Expert Presenter: Pam Joslin MM, CMC, CMIS, CMOM, CMCO, CEMA, CMCA-E/M

    Help your front desk team improve the accuracy of the information they collect from your patients during check-in to save time and speed reimbursement. This training will provide immediately-usable, step-by-step tactics.

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  • Patient satisfaction
    Stop Losing Revenue Due to Poor Patient Satisfaction
    Expert Presenter: Robert Spiel MBA

    Learn the proven patient satisfaction formula that will dramatically improve your patients’ satisfaction, and in return boost your reimbursement, reduce risk, and improve productivity.

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  • youngwomantyping (1)
    Utilize New Medicare Look Up Tool to Ensure Accurate Transition to New Patient ID Numbers
    Expert Presenter: Leonta Williams RHIA, CCS, CCDS, CPC, CPCO, CRC, CEMC, CHONC

    Medicare’s new online MBI Look Up Tool is available on your MAC’s secure portal. Once you master how to use it, you’ll be able to help your patients with the information they need and breakthrough a major barrier to…

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  • Patient-Recall-Strategies-That-Work
    Fill Your Schedule Fast with Proven Patient Recall Plan
    Expert Presenters: Karen Hoffer LPN, AE-C ; Gail Scheller RN, AE-C

    Without a recall strategy, many of your patients would never schedule their next visit. This lack of recurring patient care puts your practice at risk of losing hundreds of thousands of dollars in lost revenue…

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  • Stop-Violence-at-Work-Before-It-Starts
    Recognizing and Defusing Aggressive Behavior (Before it Becomes Violent)
    Expert Presenter: Steven S. Wilder BA, CHSP, STS

    Violence against healthcare professionals continues to increase each year. There are specific steps that are clear markers of violence, and once you know what to look for you can significantly reduce…

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  • Employee-Theft-Protection-Strategies
    Head Off Embezzlement and Theft from Your Practice
    Expert Presenter: Debra Phairas MBA

    It happens every day, and it doesn’t matter where you’re located, your specialty or your practice size. An MGMA survey found that 83% of practice admins have been associated with a practice where theft occurred…

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  • nurses2
    Front Desk: Head Off Hiring Nightmares
    Expert Presenter: Deron Bibb MBA

    Every time you lose a member of your front desk staff it costs you – BIG (as much as 3x salary, more for smaller practices). Get best practices when hiring for your reception positions plus keep them longer by […]

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