Poor patient service at your front desk is the main reason patients leave your practice.
Believe it or not, 96% of patients in a 35,000-patient study revealed that their primary frustration about their physician practice was related to poor patient service.
Your front desk staff are the face and personality of your practice. Without the proper skills, it’s only a matter of time before a patient service disaster drives your patients out the door to find another practice that will treat them better. It could be happening right now.
It’s so much harder and more expensive to bring in new patients than to keep your existing ones. So, when an active patient leaves your practice, it’s like throwing your money into the garbage. But it doesn’t have to be this way. Your front desk staff can provide superior patient service, but first, they must know how…
This is where patient service expert Tracy Bird, FACMPE, CPC, CPMA, CEMC, CPC-I can help. Tracy will present a targeted 60-minute online training designed to help your front desk staff improve their patient service skills. By attending this training, your entire front desk team will learn proven training skills so they can provide the exceptional patient service necessary to keep your patients coming back.
By attending this training, you’ll receive step-by-step, practical strategies to help your front desk team improve patient service and satisfaction. Here are just a few of the tactics you’ll receive:
- Incorporate the perfect phone greeting and send patient service through the roof
- Turn the angriest patient into your biggest cheerleader with this proven strategy
- Use redirection to cut off even the chattiest patient and leave them smiling
- Create unforgettable first impressions in 30 seconds that patients will remember
- Make patients feel safe with simple steps to protect against privacy leaks
- Build strong patient relationships without crossing personal boundaries
- Defuse an angry patient quickly to avoid waiting room chaos
- Avoid negative impressions with simple eye contact greeting tactics
- Proven tactics to keep patients happy, even when wait times soar
- And so much more…
To provide exceptional patient service, your front desk team must understand its impact on your practice’s overall success. This training will help them recognize the significance of their role and realize that every single time they interact with a patient, there is the potential for a negative (or positive) impact. The only way to ensure positive patient interactions is to provide your team with the necessary tools.
*The alternative to this online training is to hire a consultant to come to your practice. However, this can cost thousands. Why not access a nationally recognized expert Tracy Bird, FACMPE, CPC, CPMA, CEMC, CPC-I and use the training over and over again?
Don’t wait sign up today!
Tracy has many years healthcare management experience in multiple specialties in the areas of practice operations, revenue cycle management, coding, documentation, staff training, communications, policy and procedure development, and workflow redesign. Her experience includes work with private practices, hospital based practices, rural health clinics, and FQHC’s She is an ACMPE Fellow with MGMA, a Certified Professional Coder (CPC), a Certified Professional Medical Auditor (CMPA), a Certified Evaluation and Management Auditor (CEMC) a Certified Professional Medical Coding Curriculum instructor (CPC-I).
Tracy is co-founder and past president of the NE Kansas Chapter of AAPC, a past president of MGMA-GKC, is the ACMPE Forum Rep for Kansas, and Kansas City, and previously served on the Certification Commission for National MGMA. Tracy is also an independent practice management consultant with national MGMA. Tracy presents to many healthcare organizations on a variety of practice management topics as well as being a National speaker for MGMA and AAPC.
The information provided was well communicated and easy to apply to daily workflows.