All Trainings

  • Copays
    Mar 25, 2025 - 1:00pm ET
    Expert Presenter: Amanda Waesch Esq.

    Failing to collect copays and deductibles can get you into just as much trouble as collecting them incorrectly.  Protect your practice against costly violations with the actionable tactics in this healthcare attorney-led online training.

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  • Negotiation
    Mar 26, 2025 - 1:00pm ET
    Expert Presenter: David J. Zetter PHR, SHRM-CP, CHCC, CPCO, CPC, COC, PCS, FCS, CHBC, CMUP, PESC, CMAP, CMAPA, CMMP, CMHP

    Don’t give up on your under reimbursing contracts due to lack of payer response to your negotiation requests. Learn how to improve payer contract negotiation results. Get the tools you need to secure higher rates and better terms.

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  • Telehealth cpt codes
    Apr 2, 2025 - 1:00pm ET
    Expert Presenter: Toni Elhoms CCS, CPC, CPMA, CRC, AHIMA-Approved ICD-10-CM/PCS Trainer

    You must master the 17 new telehealth CPT codes for 2025 if you don’t want your televisit reimbursement to tank. This online training will help you to stem denials and keep bringing in telemedicine pay.

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  • Medical appointment
    Apr 8, 2025 - 1:00pm ET
    Expert Presenter: Nate Moore CPA, MBA, FACMPE

    Utilize your medical appointment data to improve patient scheduling accuracy and bring in more revenue. This expert-led online training will show you how to utilize your scheduling to boost your practice’s revenue.

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  • Professional courtesy discount
    Apr 9, 2025 - 1:00pm ET
    Expert Presenters: Daphne Kackloudis Esq.; Ashley Watson Esq.

    Offering professional courtesy discounts to fellow providers or discounting patient fees may be perfectly legal – if you do it right. During this online training, you’ll get the tools to avoid law violations and the penalties that follow.

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  • provider credentialing
    Apr 15, 2025 - 1:00pm ET
    Expert Presenter: Alina Mineyli

    Get actionable steps you can put into place to ensure your provider credentialing applications move smoothly through the approval process, and help you jump into action if slowdowns occur. This online training shows you how.

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  • HIPAA Compliant Texting
    Apr 29, 2025 - 1:00pm ET
    Expert Presenter: Iliana Peters JD, LLM, CISSP

    The biggest HIPAA violations generally occur when your providers text or email their staff, and with new CMS guidance out on texting patients, you can’t afford to miss them. Learn expert tactics to avoid massive penalties and fines.

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  • Active Shooter Preparedness
    May 6, 2025 - 1:00pm ET
    Expert Presenter: John White CPP, CHPA

    Your front desk staff are the most vulnerable when it comes to an active shooter or armed intruder attack. Help them protect your practice with proven active shooter preparedness tactics to improve survival outcomes for your practice.

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  • Appeal letters
    Expert Presenter: Christine Hall CHC, CPC, CDEO, CPB, CPMA, CRC, CEMA, CPC-I

    You can get more rejected claims overturned, if you know what payers really want from your appeal letters. Let nationally recognized appeals expert Christine Hall provide you with the tools you need to get more of your claims paid.

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  • Locum tenens
    Expert Presenter: Rachel V. Rose JD, MBA

    Utilizing locum tenens providers can be a huge benefit to your practice. But it can also be a legal nightmare if you fail to comply with the complex rules.  Get how-to help from legal expert Rachel Rose during this training.

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  • Incident to billing
    Expert Presenter: Shannon O. Deconda CPC, CEMC, CEMA, CPMA, CRTT, CPA-EDU, CPA-THA

    CMS overhauled the incident to billing requirements yet again, but you can use the changes to your advantage if you master the latest updates. Learn from an expert during this one-hour online training.

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  • Patient Service
    Expert Presenter: Tracy Bird FACMPE, CPC, CPMA, CEMC, CPC-I

    Your front desk could be losing you patients. The service your front desk staff provide is a key factor in your ability retain your patients. Don’t let poor patient service lead to lost patients and money. Solve this problem right now.

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  • HIPAA security
    Expert Presenter: Brian L. Tuttle CPHIT, CHP, CHA, CBRA, CISSP, CCNA

    Changes to the HIPAA Security Rule this year will make it easier than ever for auditors to catch violations. The result? More fines and bigger penalties. Get expert advice to avoid this nightmare with this training.

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  • Angry patient
    Expert Presenter: Merikay Hunt MS

    When an angry patient calls your practice, it’s up to your staff to defuse the situation. Gain proven phone strategies on how to quickly identify why a patient is really upset, and exactly how to defuse the situation and keep it stabilized.

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  • pecos surrogacy enrollment
    Expert Presenter: David J. Zetter PHR, SHRM-CP, CHCC, CPCO, CPC, COC, PCS, FCS, CHBC, CMUP, PESC, CMAP, CMAPA, CMMP, CMHP

    Using your provider’s login to manage Medicare enrollment violates CMS rules. Enrollment expert, David J. Zetter, provides practical tactics to help you comply with CMS requirements for PECOS surrogacy management.

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