Front Desk Active Shooter Survival Strategies

Length: 60 Minutes Expert: John White, CPP, CHPA

To protect your practice against an active shooter or armed intruder event you MUST be prepared – and your front desk staff are your first line of defense.

The people at your front desk are the first point of contact with an active shooter or armed intruder should they walk in your door. How they respond can mean the difference between life and death. There are practical steps your front desk team can take that will significantly improve the outcome for your entire staff and patients if they know how to implement them….

National healthcare safety, security, and risk management expert, John M. White, CPP, CHPA, can show you how. He has spent the last 40 years helping healthcare professionals protect themselves, their patients, and their coworkers. John is presenting a 60-minute online training specifically targeted to what your practice’s front desk staff can do to mitigate an active shooter or armed intruder situation.

Here are just a few of the proven, step-by-step active shooter and armed intruder protection strategies your front desk staff will know how to utilize by attending this 60-minute online training:

  • Scope out an exit plan from your reception area and how to reach it if shots are fired
  • Identify and be prepared for each type of active shooter event
  • Pick out and use everyday items to defend against an active shooter event
  • Recognize active shooter warning signs early to head off fatal results
  • Proven language that can help your front desk staff avoid an attack altogether
  • Pin down when an angry patient is likely to take it to the next level, and what to do
  • Implement a threat reporting process that can stop attacks before they start
  • Watch for red flags that signal impending violence at your front desk, and know what action to take
  • If a threat is made, determine when it’s time to call the police
  • Use a threat assessment to identify front desk risk areas and how to combat them
  • Boost staff confidences with proven strategies that can save their lives
  • Master the precipitating factors that contribute to acts of aggression, and how to handle them
  • And so much more…

Who Should Attend? Although this training is specifically targeted to what your front desk staff can do should they be faced with an active shooter or armed intruder situation, the practical lessons learned during this online training will benefit every single member of your staff.

There have been numerous examples of horrific shooting incidents in medical offices. Here are just two: During a mass shooting at a Tulsa medical clinic, two orthopedic surgeons, a receptionist, and a patient’s husband were killed. A gunman entered a GI clinic and wounded two people, including his former girlfriend, before killing himself. Unfortunately, these are real situations that occurred in real medical offices.

It is more likely that acts of violence will be carried out by someone not employed by your practice (i.e. patients, family members, visitors, or even a stranger). This means that your front desk staff are particularly vulnerable to attack. This online training will help your front desk staff (and your entire practice) gain the necessary skills to better respond in potentially lethal situations to improve the outcome for everyone.

By attending this online session, you’ll learn proven strategies that will help you overcome the unique challenges of an active shooter or armed intruder should you be faced with one at your practice. Don’t wait. Sign up today for this online training.

Meet Your Expert

John White
CPP, CHPAPresident and CEO, Protection Management, LLC

John has been a professional security practitioner, security consultant, and expert witness since 1999. He has security expertise in a variety of industries (including healthcare). His security experience includes security operations, corporate security management, regulatory compliance, & security training.

Currently, John is President and Chief Executive Officer of his professional security consulting firm, Protection Management, LLC.  Prior to this, he served a distinguished career in law enforcement, corporate security, and the military.  John is also a published author. His book, Security Risk Assessment – Managing Physical and Operational Security is available online.

John is board certified in security management, is a Certified Protection Professional (CPP), and a Certified Healthcare Protection Administrator (CHPA). His professional memberships include the International Association for Healthcare Security & Safety (IAHSS), the International Association of Professional Security Consultants (IAPSC), ASIS International, The International Association of Chiefs of Police, National Association of Chiefs of Police, and the International Police Association.


The webinar was informative and easy to keep up with. The speaker took his time explaining the information and I was able to take notes.
Jon Narvaez
Manager, Land of Goshen Treatment Center, Inc