Meet Your Expert
Heidi has 20 years of experience in health care legal and compliance related issues. Her experience includes positions at a large hospital corporation, serving as a compliance officer for a sleep lab/DME company and a compliance director, chief privacy officer and interim chief compliance officer at a medical device manufacturer.
In addition, she has represented and advised critical access and long-term care hospitals, physician groups, home health agencies, DME companies, pharmacies (including compounding pharmacies), non-profit organizations, and licensed individuals. As a result, she understands the complexities and challenges that providers large and small face in complying with increasingly varied and complex laws.
She is an expert in all aspects of compliance and privacy programs, including developing and deploying policies, procedures and training. Her experience includes implementing the various requirements and aspects of a Corporate Integrity Agreement, responding to and defending audits from Medicare, Medicaid and private insurers up through the ALJ level, guiding clients through voluntary self-disclosures, seeking advisory opinions from the OIG, and defending FDA audits.
Heidi developed criteria for and implemented an aggregate spend system, permitting a medical device manufacturer to timely report correct information under the Physician Open Payments Acts (also known as the Physician Payments Sunshine Act).
In addition, she is experienced in developing and implementing a compliance program to address Foreign Corrupt Practices Act requirements, including Eucomed guidelines. She also has significant reimbursement experience, addressing coverage policy issues, challenging denials, recoupments, and loss of billing privileges, obtaining HCPCS codes, and other reimbursement related issues.
Training Sessions by Heidi Kocher
Terminating a physician-patient relationship is fraught with dangers that can land you in serious legal and financial hot water. When you “fire” a patient, they can easily feel neglected, discarded and discriminated against. This is what typically drives a patient to accuse you of abandonment. And if this happens, you can count on ending up in a legal and financial nightmare […]Learn More
Mandating your staff to get vaccinated is a pandora’s box of both legal and financial nightmares. Sure, you want to protect your practice and patients, but unless you do it right you could face huge penalties. Multiple federal and state laws are cracking down on compliance with vaccination requirements for your medical office staff, regardless of what you are vaccinating […]Learn More
Routinely writing-off co-pays will land you in hot water with the OIG. They are just waiting to fine you millions. Practices are paying huge fines for routinely using waivers and writing off deductibles. Understanding when and what amounts you are allowed to write off when your provider is out-of-network or the patient has a financial hardship is really hard. There […]Learn More
If you haven’t noticed, the number of Emotional Support Animals (ESA) is skyrocketing, along with owner expectations to be able to bring their animals with them everywhere. This includes your physician practice. But pinning down when you have to accommodate ESA versus Service Animals is really tricky. How you and your staff handle an animal in your doctor’s office can […]Learn More