Jennifer Searfoss

Principal Consultant, Searfoss Consulting Group, LLC (SCG Health)

Meet Your Expert

Jennifer focuses on quality improvement, revenue cycle management and strategic planning in this post-health reform world.

Prior to taking on the role as entrepreneur, Jennifer was the Vice President of External Provider Relations for UnitedHealthcare, a Minnesota-based health insurance company. From 2007 to April 2011, she established and led the Provider Communications & Advocacy unit. This enterprise asset reviewed and approved communications for the commercial, Medicare and Medicaid participating providers in the UnitedHealthcare network. She also solicited direct feedback on how to improve payer operations from the physician and hospital community, which resulted in higher provider satisfaction rates with the national insurance company during her tenure at UnitedHealthcare.

Before going behind the iron curtain, Jennifer served as the External Relations Liaison for the Washington, DC-based Government Affairs Department of the Medical Group Management Association (MGMA). As the External Relations Liaison, Jennifer coordinated MGMA advocacy efforts with other specialties and medical organizations. She also was the Government Affairs Representative for the Eastern & Southern Sections. She began her work with MGMA in August of 2001.

Jennifer has had the pleasure of teaching at the University of Maryland, Baltimore County where she taught health care law, international diplomacy and women & politics and at George Washington University teaching health care policy. Jennifer received her undergraduate degree in health science and policy from the University of Maryland, Baltimore County and law degree from the University of Maryland.Jennifer is a Certified Medical Coding Specialist, Certified Healthcare Coding Instructor and Certified Practice Office Manager by the Professional Association of Healthcare Coding Specialists.

Training Sessions by Jennifer Searfoss

  • Medical Records
    Jun 6, 2019 - 1:00 ET

    The mishandling of medical records regularly causes violations that result in huge penalties and fines. This is because investigators can apply a violation to your entire patient base, depending on the cause – and penalties can really add up fast. Two of the most common violation errors are related to your patients’ access to their […]

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  • Jun 6, 2019 - 1:00 ET

    You’d think charging for medical record requests would be pretty straightforward, right? Well, if this is what you believe, it’s probably only a matter of time before you have to deal with a HIPAA complaint investigation. Did you know that the third most investigated type of HIPAA complaint is due to patient access to their […]

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  • Patient no-shows and late-cancels aren’t just a costly nightmare, they can also seriously increase your practice’s legal risk. US physician practices lose approximately $150 BILLION a year on this chronic problem. This equates to an average loss for outpatient practices, just like yours, of 14% of daily revenue. Can you really afford to lose 14% of your […]

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  • Patient no-shows are insanely expensive and can seriously increase your practice’s legal risk. The problem is, that the solutions you’ve probably implemented, charging a no-show fee or dismissing a patient for chronic missed appointments, can open you up to liabilities that can cost you more than the original no-show. Patient no-shows are a chronic problem. […]

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