Meet Your Expert
Michael Cummings, CPP holds a Master’s in Business and Organizational Security Management and has been a Certified Protection Professional (Board Certified in Security Management) since 1986. Michael developed and taught the first Workplace Violence Prevention course for Waukesha County Technical College under the Criminal Justice program.
He led the development and delivery of workshops on workplace violence prevention and domestic violence prevention (1 day each) co-located between the American Society for Industrial Security (ASIS) International Milwaukee and Milwaukee Society for Human Resource Managers (SHRM).
He also served on the International Association for Healthcare Safety and Security (IAHSS) Guidelines Council for nine years and wrote or contributed to over 50 published healthcare security guidelines, many focused on violence reduction.
Training Sessions by Mike Cummings
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Whether an angry patient is standing in front of you or screaming at you over the phone, you can’t de-escalate the situation by reacting with spur-of-the-moment responses. You need to be prepared, and that takes skill. The good news is that those skills can be learned, and once you master them, you can defuse even the most angry patient. By […]
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Angry or hostile patients at your front desk can quickly spin out of control. How your staff responds can either de-escalate the situation or send the patient over the edge (potentially leading to violence) – all while other patients are watching. Successfully communicating with angry, emotional, or irrational patients is not easy. It is a learned skill. The good news […]
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Workplace abuse and violence is 5 times more likely in a healthcare setting than any other industry in the US. That means your chances of encountering violence at your practice are very real, and your front desk staff are right on the front line. Whether you encounter an abusive patient or get caught in the middle of a family dispute […]
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