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Employee Personality Differences: Reduce Drama, Improve Productivity

Your ability to successfully manage personality differences at your practice is probably one of the most difficult and impactful skills you can master.   

You’ve certainly seen the negative impacts of personality differences that don’t work well together (drama, employee turnover, angry patients and providers, poor performance, toxic environment, etc.) – basically making your life miserable. And, although this may not be a problem for you right now, the addition of just one new employee can quickly lead to chaos – unless you have the right skills to combat it.

You CAN have a smoother, happier, more productive practice. The answer lies with being able to determine and benefit from how your personality and the personality differences of your staff and providers interact.

This is where leadership expert, Lorna Kibbey, MBA, CPM, can help. Lorna’s 75-minute complimentary online training session will help your practice be more productive and make your life less stressful. The practical skills you’ll receive during this online training will help you, your doctors, nurses, schedulers, NPs, PAs, billers, receptionists, etc., work more effectively with staff members to enhance productivity and to ensure your practice is a place where people want to work, and patients want to come.

By taking advantage of this on-demand online training, you’ll gain the skills necessary to make your employees’ different personalities help your practice run more smoothly and with less conflict. Here are just a few of the practical tactics you’ll receive:

– Unearth the real causes of drama and shut them down
– Easy-to-use phrases to help staff see past their differences
Utilize staffs’ natural behavioral tendencies to make a happier office
– Boost productivity with simple behavior observation techniques
Improve performance outcomes with predictive behavior modeling
– Incorporate the DiSC® assessment tool to elevate office engagement
..and productivity
Rectify interoffice communication problems with insider
..personality know-how
– Pin down the real reasons for personality clashes & stop them
..before they start
Rebuild challenging staff relationships to ensure a positive environment
– And so much more…


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Leadership expert, Lorna Kibbey, MBA, CPMH
75 Minutes