Patient no-shows and late-cancels aren’t just a costly nightmare, they can also seriously increase your practice’s legal risk.
US physician practices lose approximately $150 BILLION a year on this chronic problem. This equates to an average loss for outpatient practices, just like yours, of 14% of daily revenue. Can you really afford to lose 14% of your daily revenue? Not to mention the headaches, stress and cost a related lawsuit leads to. Luckily there’s something you can do about it, if you know how…
Leading practice management expert, Mary Pat Whaley, FACMPE, CPC, and nationally-recognized healthcare compliance attorney, Jennifer Searfoss, Esq, CPOM, CHCI, CMCS, are presenting two must-attend online training sessions that will help you reduce your patient no-show and late-cancel financial losses, and head off costly liability.
Instant Savings!
Order this 2-Part Patient No-Show online training series within the next 5 days, and you’ll save an additional 20% off the total cost. Or, if you prefer, you can choose each session individually without the discount. ORDER TODAY!
PART 1: PATIENT NO-SHOWS: REDUCE LEGAL RISK AND LOST REVENUE
Order the on-demand version and listen to it at your convenience.
Patient no-shows are insanely expensive and can seriously increase your practice’s legal risk.
The problem is, that the solutions you’ve probably implemented, charging a no-show fee or dismissing a patient for chronic missed appointments, can open you up to liabilities that can cost you more than the original no-show.
Patient no-shows are a chronic problem. A variety of sources report that they cost US physician practices approximately $150 BILLION a year. Outpatient no-show rates generate an average loss of 14% in daily revenue. Can you afford to lose 14% of your revenue?
So, what can you do to better manage patient no-shows, reduce your legal risk and avoid massive revenue losses? That’s where nationally-recognized healthcare compliance attorney, Jennifer Searfoss, Esq, CPOM, CHCI, CMCS, can help. During her online training session, Jennifer will provide you with step-by-step answers to this costly, lawsuit-ridden issue.
Here are just a few of the step-by-step, plain-English strategies Jennifer will provide you with during her upcoming, 60-minute online training:
How to correctly “fire” a patient for chronic no-shows and avoid an abandonment lawsuit
Create a no-show policy that has some teeth but doesn’t put you at risk
Charge for no-shows and comply with state and federal laws
Get patients to pay no-show fees without having them leave your practice
Comply with Medicare and Medicaid rules and avoid being excluded from these plans
Implement an internal office policy on no-shows your staff will really use
Get verbiage for a no-show letter that patients will respond to and protects you
Comply with Medicare Transmittal 1279 and still charge for no-shows
Write a termination notice letter that protects you against licensing board actions
Keep credit cards on file and understand when you can charge it for no-shows
Uncover how to charge Medicare patients for no-shows without risking plan exclusion
Document no-show follow up processes to protect you against malpractice claims
Pin down allowable no-show charges and understand what “reasonable costs” really are
Reduce your no-show percentage to improve your bottom line
And so much more…
Who should attend? Anyone in your practice with an interest in reducing patient no-shows and your legal risks should attend this expert-led online training. This includes, but isn’t limited to: Practice/Clinic Managers, Administrators, Surgery Center Administrators, Front Desk Managers, Scheduling Managers, Providers, etc.
Patient no-shows do more than cost your practice tens of thousands of dollars a year. If you don’t handle them carefully, they can seriously increase your practice’s liability. Also, they can result in lack of patient care follow up and malpractice driven lawsuits.
Unfortunately, you’re never going to be able to completely stop all patient no-shows, but you can significantly reduce them and cut your legal risks with the proven strategies you’ll receive from this upcoming, attorney-led online training. Don’t wait, sign up today.
PART 2: SLASH NO-SHOWS AND LATE CANCELS AND STOP THE CASH DRAIN
Order the on-demand version and listen to it at your convenience.
There are a million reasons your patients just don’t show up for an appointment, or call right before their scheduled appointment to cancel. Some of the reasons are unavoidable, but all of them cost you money.
Regardless of your specialty, location or patient population, no-shows and late cancels are a costly nightmare. They can lead to revenue losses for your practice of hundreds of thousands of dollars a year – not to mention the management, scheduling, and patient care challenges they cause.
Researching online how to best resolve patient no-shows and late cancels will make your head spin. You’ll find thousands of recommendations, with no idea if you can trust the source. The best way to combat this costly problem is to get advice from a leading practice management expert like Mary Pat Whaley, FACMPE, CPC.
During a 60-minute online training session, you will receive Mary Pat’s proven no-show and late cancel resolution tactics. She’ll walk you through how you can reduce your no-show and late cancel rates, and stop the hemorrhage of revenue that occurs with them.
Here are just a few of the practical, step-by-step tactics you’ll receive by viewing this 60-minute online training:
Find out how much money you’re really losing with proven measuring protocols
Uncover the real reasons behind patient no-shows and late cancels so you can fix them
Tools to create a no-show/late cancel policy that will work
Effectively communicate your no-show/late cancel policy to your patients
Figure out how to charge for no-shows and late cancels and not lose patients
Expert scheduling strategies to mitigate no-shows and late cancels and avoid revenue losses
Track benchmarks and determine if your specialty has unique data to watch
Identify repeat offender patient types and learn how to handle them
Using your website to improve patient understanding of your policies
Develop no-show and late-cancel scripts for face-to-face/phone interaction with patients
Address chronic late cancel/no-show patients without losing them (if you don’t want to)
And so much more…
Who should participate? Anyone in a practice with an interest in reducing patient no-shows and late cancels should view this expert-led online training. This includes, but isn’t limited to: Practice/Clinic Managers, Administrators, Surgery Center Administrators, Front Desk Managers, Scheduling Managers, Providers, etc.
Unfortunately, you’re never going to be able to completely stop all patient no-shows and late cancels. However, there are proven techniques that will help you significantly get more of your patients to their appointments on time, and help you avoid the massive losses that no-shows and late cancels create.
Patient no-shows and late cancels is a chronic problem. A variety of sources report that they cost US physician practices approximately $150 BILLION a year. But you can seriously reduce your losses with the proven tactics you’ll receive from this expert-led online training. Don’t wait, order today.
This program meets AAPC guidelines for 1.0 CEUs. On Demand product requires successful completion of a Post-Test for continuing education units.
Unfortunately, you’re never going to be able to completely stop all patient no-shows, but you can use the proven strategies you’ll receive from this 2-Part Patient No-Show Online Training Series to significantly reduce them and cut your legal risks. Don’t wait, take advantage of this training today.
As the Chief Legal and Compliance Officer for U.S. Foot and Ankle Specialists, Jennifer Searfoss, Esq. leads and manages the legal and compliance functions for the MidAtlantic group.
Jennifer has always been passionate about helping physicians improve their compliance. As the Founder and CEO of the Searfoss Consulting Group (SCG Health), she focused on improving providers quality measurements. Prior to taking on the role as entrepreneur, Jennifer was the Vice President of External Provider Relations for UnitedHealthcare where she reviewed and approved education programs for commercial and Medicare physicians.
Her background in legal and compliance began with the accomplished foundation of serving the Medical Group Management Association (MGMA) as the External Relations Liaison. In addition to coordinating MGMA advocacy, she also was the Government Affairs Representative for the Eastern & Southern Sections.
Jennifer has had the pleasure of teaching health care law at the University of Maryland, Baltimore County and health care policy at George Washington University. She received her undergraduate degree in health science and policy from the University of Maryland, Baltimore County and law degree from the University of Maryland. She is a member in good standing of the Maryland bar since 2005. Jennifer, her husband and their two fuzzy children (a cat and a dog) reside in Northern Virginia.
Mary Pat has 30+ years of experience managing physician practices of all sizes and specialties in both the private and public sectors. She is one of the preeminent practice management consultants in the United States today. In addition to her Board Certification in Medical Practice Management, she is also a Certified Professional Coder and a Fellow in the American College of Medical Practice Executives.
Mary Pat is widely quoted in national practice management magazines including Medical Economics, Physicians Practice, the Journal of Medical Practice Management, Healthcare Business Monthly, Physicians Digest, and Outpatient Surgery Magazine. She is a prolific blogger and draws 30K+ visitors to her website monthly. She’s also a significant healthcare Influencer with over 350,000 followers reading her observations and posts on LinkedIn
As an inaugural member of the Advisory Board to the Mayo Clinic Center for Social Media, Mary Pat was featured in the Mayo Clinic Foundation for Medical Education and Research book “Bringing the Social Media #Revolution to Health Care.” In addition to her social media expertise, Mary Pat is well-known for her deep knowledge in technology, particularly practice management and EMR software. She considers herself a physician advocate and specializes in setting up new small practices across the country. She also implements Credit Card on File programs in practices of all sizes.
Live Webinar: You attend the training online at a specific date and time along with the expert presenter who will answer your questions.
CD-ROM: A recording of the actual live event (including the Q&A). Your CD-ROM will be mailed to you via USPS First Class Mail within 48 hours of the live training date.
On-Demand Recording: Watch a recording of the live event anytime – as often and for as long as you’d like. Access the recording (including Q&A) online within 24 hours of the live training date and time. Simply log into your Healthcare Training Leader account.
Live + CD-ROM: You attend the training online at a specific date and time along with the expert presenter who will answer your questions. You’ll also be mailed a recording of the actual live event on CD-ROM.
Live + On Demand: You attend the training online at a specific date and time along with the expert presenter who will answer your questions. You’ll also have access to a recorded version of the training to access at your convenience.
Corporate Access: Select this option to receive online, on-demand access to your training across each of your locations. Setup will be initiated by our account team within 48 hours of your enrollment and can be utilized by your entire team.
You and your entire team, at all your locations, can attend as many live and view as many recorded trainings as you like for 12 months.
You and your team, in one single location, can attend as many live and view as many recorded trainings as you like for 12 months.
