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Merikay Hunt
MS

Founder and President, Coach Mkay Companies, LLC

Meet Your Expert

Merikay Hunt is the Founder and President of MKay Companies, LLC, a healthcare consulting firm. She has over 25 years of experience in healthcare management, customer service, communications, and professional coaching. Merikay has helped hundreds of US dental and medical practices by providing executive coaching, team development, and elevated patient and employee communications. She has delivered over 1000 customized programs to various organizations over her career.

Merikay began her career at a dentistry practice as a Dental Assistant, Receptionist, and Office Manager. She was then the Director of Patient and Family Experience for High Point Regional Health System.  During her work experiences, Merikay expanded and refined her communication and training skills and knew she could utilize her abilities to help practices across the United States. Initially, Merikay worked as a healthcare consultant with HCI – EBS, Inc. in Greensboro, NC, and then, in 2007, she launched her own healthcare consulting business, MKay Companies, LLC.


Training Sessions by Merikay Hunt

  • Angry patient

    Calming an angry patient in person is challenging, but over the phone, it requires even more skill. Assuming your team already knows how to handle such calls is a common mistake. When an upset patient calls, your staff has only moments to deescalate the situation, or you risk losing them. The Challenge of Angry Patient Calls Poorly managed angry calls […]

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  • Employee Satisfaction

    Did you know that 75% of employees consider effective communication a crucial factor in job satisfaction? Or that 63% of employees who experience bullying in the workplace plan to leave their jobs, leading to costly turnover and disruption? It's time to take charge. Transform your medical practice into a thriving workplace with our exclusive 3-part webinar series tailored specifically for […]

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  • Difficult conversations

    Having a difficult conversation with an employee is probably at the bottom of the things you like about your job. However, as a manager, you really don’t have a choice. Your practice depends on you to resolve employee issues quickly and efficiently. Especially when the situation you’re addressing is sensitive (i.e., patient complaint, body odor, substance abuse, etc.). The good […]

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  • Angry patient

    Whether an angry patient is standing in front of you or screaming at you over the phone, you can’t de-escalate the situation by reacting with spur-of-the-moment responses. You need to be prepared, and that takes skill. The good news is that those skills can be learned, and once you master them, you can defuse even the most angry patient. By […]

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