Meet Your Expert
Merikay Hunt is the Founder and President of MKay Companies, LLC, a healthcare consulting firm. She has over 25 years of experience in healthcare management, customer service, communications, and professional coaching. Merikay has helped hundreds of US dental and medical practices by providing executive coaching, team development, and elevated patient and employee communications.
Merikay began her career at a dentistry practice as a Dental Assistant, Receptionist, and Office Manager. She was then the Director of Patient and Family Experience for High Point Regional Health System. During her work experiences, Merikay expanded and refined her communication and training skills and knew she could utilize her abilities to help practices across the United States. Initially, Merikay worked as a healthcare consultant with HCI – EBS, Inc. in Greensboro, NC, and then, in 2007, she launched her own healthcare consulting business, MKay Companies, LLC.
Additionally, Merikay is certified to provide Dale Carnegie Training in professional leadership and communication.
Training Sessions by Merikay Hunt
-
Whether an angry patient is standing in front of you or screaming at you over the phone, you can’t de-escalate the situation by reacting with spur-of-the-moment responses. You need to be prepared, and that takes skill. The good news is that those skills can be learned, and once you master them, you can defuse even the most angry patient. By […]
Learn More -
May 14, 2024 - 1:00 ETGetting an angry patient to calm down when they are standing in front of you is hard enough, but doing it over the phone takes even more specialized skills. One of the biggest mistakes you can make is to assume that your team has the necessary skills to deescalate difficult patient phone calls. When an angry patient calls your practice, […]
Learn More -
Having a difficult conversation with an employee is probably at the bottom of the things you like about your job. However, as a manager, you really don’t have a choice. Improve Difficult Conversation Results Your practice depends on you to resolve employee issues quickly and efficiently. Especially when the situation you’re addressing is sensitive (i.e., patient complaint, body odor, substance […]
Learn More