Meet Your Expert
Merikay Hunt is the Founder and President of MKay Companies, LLC, a healthcare consulting firm. She has over 25 years of experience in healthcare management, customer service, communications, and professional coaching. Merikay has helped hundreds of US dental and medical practices by providing executive coaching, team development, and elevated patient and employee communications. She has delivered over 1000 customized programs to various organizations over her career.
Merikay began her career at a dentistry practice as a Dental Assistant, Receptionist, and Office Manager. She was then the Director of Patient and Family Experience for High Point Regional Health System. During her work experiences, Merikay expanded and refined her communication and training skills and knew she could utilize her abilities to help practices across the United States. Initially, Merikay worked as a healthcare consultant with HCI – EBS, Inc. in Greensboro, NC, and then, in 2007, she launched her own healthcare consulting business, MKay Companies, LLC.
Training Sessions by Merikay Hunt
Oct 22, 2024 - 1:00 ETHaving a difficult conversation with an employee is probably at the bottom of the things you like about your job. However, as a manager, you really don’t have a choice. Your practice depends on you to resolve employee issues quickly and efficiently. Especially when the situation you’re addressing is sensitive (i.e., patient complaint, body odor, substance abuse, etc.). The good […]
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Did you know that 75% of employees have experienced workplace bullying at some point in their careers? Or that nearly 60% of workplace conflicts remain unresolved, costing medical practices, like yours, thousands in lost productivity? If these numbers alarm you, you're not alone. Inside this 3-part online training series, two HR and leadership experts and an employment law attorney will […]
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Workplace abuse and violence is 5 times more likely in a healthcare setting than any other industry in the US. That means your chances of encountering violence at your practice are very real, and your front desk staff are right on the front line. Whether you encounter an abusive patient or get caught in the middle of a family dispute […]
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Whether an angry patient is standing in front of you or screaming at you over the phone, you can’t de-escalate the situation by reacting with spur-of-the-moment responses. You need to be prepared, and that takes skill. The good news is that those skills can be learned, and once you master them, you can defuse even the most angry patient. By […]
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