Front Desk
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Expert Presenters: Mike Cummings CPP; John White CPP, CHPA
How your front desk staff handle angry or violent patients can make a significant difference in the outcome of the situation. Being prepared is key. Get expert step-by-step preparedness training during this online training.
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Expert Presenter: Tracy Bird FACMPE, CPC, CPMA, CEMC, CPC-I
Even simple front desk mistakes can have serious consequences for your practice. This expert-led 5-Part online training series will provide your front desk team with proven tactics to help them avoid the most common danger areas.
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Expert Presenters: Merikay Hunt MS; Mike Cummings CPP
When angry patients lash out at your staff over the phone or in person, it can be hard to determine how to react. Get help from experts who share proven de-escalation techniques during this two-part online training series.
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