You CAN avoid the legal fallout from having to “fire” a patient and head off significant losses from patient no-shows with a little help from healthcare attorneys, Heidi Kocher, BS, MBA, JD, CHC and Jennifer Searfoss, Esq, CPOM, CHCI, CMCS, during a 2-part online training series:
Part 1: Firing a patient, for whatever the reason, comes with serious legal implications. If done incorrectly, your patient could end up feeling neglected, discarded and discriminated against – all of which open the doors to legal headaches and financial losses for you. See a more detailed description of this online training below.
Part 2: Patient no-shows are a chronic problem. On average, outpatient no-show rates generate an average loss of 14% in daily revenue! You don’t necessarily have to remove these patients from your practice. You can receive proven tactics to get these patients to show up on time. More details about this online training are included below.
Each of these online trainings are led by nationally-recognized healthcare compliance attorneys that will walk you through how to resolve these challenging and costly issues. You’ll receive step-by-step, plain-English strategies you can put into action immediately. Don’t face these important issues alone.
Instant Savings!
Order your 2-Part Series: Reduce Patient No-Shows and Patient “Firing” Liability within the next 5 days, and you’ll save an additional 20% off the total cost. Discount is already reflected. No code necessary. Or, if you prefer, you can choose each session individually without the discount. ORDER TODAY!
PART 1: Fire Your Patient Without Fear of Litigation
Order the On-Demand version and Listen to it at your convenience.
Terminating a physician-patient relationship is fraught with dangers that can land you in serious legal and financial hot water.
When you “fire” a patient, they can easily feel neglected, discarded and discriminated against.
This is what typically drives a patient to accuse you of patient abandonment. And if this happens, you can count on ending up in a legal and financial nightmare you want NO part of.
However, if you know how, you can end a patient relationship without the worry of being accused of wrongdoing or the stress and expense of defending your actions in court.
The answer is to follow a specific step-by-step patient relationship termination policy, and this is where healthcare attorney and educator, Heidi Kocher, BS, MBA, JD, CHC, can help.
During her 60-minute online training session, Heidi will walk you through the precise steps you must employ to avoid being accused of patient abandonment when you end a relationship.
Here are just a few of the protection strategies you’ll receive by attending this , 60-minute online training session:
Avoid discrimination charges from protected patient classes
Defend against “reasonable notice” mistakes that are sure to land you in court
Identify specific times you should NEVER stop seeing a patient unless you want to get sued
Stop non-compliant patients from landing you in court, with a few, simple process changes
Implement documentation and witness strategies to bulletproof your termination decision
Avoid innocently re-establishing a patient relationship, and starting all over again
Uncover how pregnant patients can cause unique problems, and how to avoid them
Safely refuse treatment due to a conflict of interest
Write a termination notice letter that protects you against licensing board actions
Proven patient termination policy verbiage to stop you from being accused of favoritism
And so much more….
At some point, regardless of your specialty or the size of your practice, you’ll be faced with having to terminate a patient relationship. When this occurs, the only way to protect yourself from litigation is to implement, master, and follow a patient relationship termination policy that includes your specific state guidelines.
Don’t risk exposing yourself to significant legal, financial and emotional distress when it comes to “firing” a patient.
Protect yourself from patient abandonment accusations, by signing up for this must-attend online training today.
WHO SHOULD ATTEND:
Typically, there are two main reasons that may drive you to terminate a patient relationship:
Undesirable Patient/Guardian Behavior. Abusive, disruptive or violent actions, repeatedly missed appointments, treatment plan noncompliance, refusal to pay for the medical services, drug seeking, etc.
Availability: You’re moving, retiring, closing your practice, leaving a specific insurance network, etc.
If you believe even one of the above reasons could be true for your practice now or in the future, then you should most certainly register for this upcoming, attorney-led online training.
BONUS: As an added bonus, you will receive a sample Patient Termination Letter with your webinar registration.
PART 2: Patient No-Shows: Reduce Legal Risk and Lost Revenue
Order the On-Demand version and Listen to it at your convenience.
Patient no-shows are insanely expensive and can seriously increase your practice’s legal risk.
The problem is, that the solutions you’ve probably implemented, charging a no-show fee or dismissing a patient for chronic missed appointments, can open you up to liabilities that can cost you more than the original no-show.
So, what can you do to better manage patient no-shows, reduce your legal risk and avoid massive revenue losses? That’s where nationally-recognized healthcare compliance attorney, Jennifer Searfoss, Esq, CPOM, CHCI, CMCS, can help. During her online training, Jennifer will provide you with step-by-step answers to this costly, lawsuit-ridden issue.
Here are just a few of the step-by-step, plain-English strategies Jennifer will provide you with during her 60-minute online training:
How to correctly “fire” a patient for chronic no-shows and avoid an abandonment lawsuit
Create a no-show policy that has some teeth but doesn’t put you at risk
Charge for no-shows and comply with state and federal laws
Get patients to pay no-show fees without having them leave your practice
Comply with Medicare and Medicaid rules and avoid being excluded from these plans
Implement an internal office policy on no-shows your staff will really use
Get verbiage for a no-show letter that patients will respond to and protects you
Comply with Medicare Transmittal 1279 and still charge for no-shows
Write a termination notice letter that protects you against licensing board actions
Keep credit cards on file and understand when you can charge it for no-shows
Uncover how to charge Medicare patients for no-shows without risking plan exclusion
Document no-show follow up processes to protect you against malpractice claims
Pin down allowable no-show charges and understand what “reasonable costs” really are
Reduce your no-show percentage to improve your bottom line
And so much more…
Who should attend? Anyone in your practice with an interest in reducing patient no-shows and your legal risks should attend this expert-led online training.
This includes, but isn’t limited to: Practice/Clinic Managers, Administrators, Surgery Center Administrators, Front Desk Managers, Scheduling Managers, Providers, etc.
Patient no-shows do more than cost your practice tens of thousands of dollars a year. If you don’t handle them carefully, they can seriously increase your practice’s liability. Also, they can result in lack of patient care follow up and malpractice driven lawsuits.
Unfortunately, you’re never going to be able to completely stop all patient no-shows, but you can significantly reduce them and cut your legal risks with the proven strategies you’ll receive from this attorney-led online training.
“The webinar was appropriate and informative.”
– Nancy Funt, Lourdes Noreen McKeen
“The webinar was well prepared for!”
– Abhishek Tomar, Ambulatory Clinical Quality Officer, Christus St. Vincent Regional Medical Center
“I thought the speaker was well informed and presented the subject matter well.”
– Deborah Derbyshire, Practice Administrator, BergerHenry ENT Specialty Group
“The webinar was very organized and had a good flow.”
– Tonia Moore, Practice Manager, Responder Support Services
“Well put together! The speaker was pleasant and easy to understand.”
– Lucas Rogers, Customer Service Manager, Mclean County Orthopedics
“Practical, with good handouts.”
-Kathy Hill, COO, Benefis
“The webinar was clear, concise and helpful. Time-frame of 1 hour was perfect. We really enjoyed the Q&A!”
– Anna Fellmann, CMO, Altura Centers for Health
“We liked EVERYTHING about this webinar!”
– Sharay Hazel, Manager, Edgewater Health
“The speaker was excellent, and the information was delivered very well.”
– Penny Hattley, Senior Director of Operations, Cardiovascular Consultants, Ltd
“Informative.”
– Kenneth Jones, Deputy CMO, Morris Heights Health Center
“All of my questions were answered!”
– Nova McGrew, Practice Manager, Nexus Health
Heidi has 20 years of experience in health care legal and compliance related issues. Her experience includes positions at a large hospital corporation, serving as a compliance officer for a sleep lab/DME company and a compliance director, chief privacy officer and interim chief compliance officer at a medical device manufacturer.
In addition, she has represented and advised critical access and long-term care hospitals, physician groups, home health agencies, DME companies, pharmacies (including compounding pharmacies), non-profit organizations, and licensed individuals. As a result, she understands the complexities and challenges that providers large and small face in complying with increasingly varied and complex laws.
She is an expert in all aspects of compliance and privacy programs, including developing and deploying policies, procedures and training. Her experience includes implementing the various requirements and aspects of a Corporate Integrity Agreement, responding to and defending audits from Medicare, Medicaid and private insurers up through the ALJ level, guiding clients through voluntary self-disclosures, seeking advisory opinions from the OIG, and defending FDA audits.
Heidi developed criteria for and implemented an aggregate spend system, permitting a medical device manufacturer to timely report correct information under the Physician Open Payments Acts (also known as the Physician Payments Sunshine Act).
In addition, she is experienced in developing and implementing a compliance program to address Foreign Corrupt Practices Act requirements, including Eucomed guidelines. She also has significant reimbursement experience, addressing coverage policy issues, challenging denials, recoupments, and loss of billing privileges, obtaining HCPCS codes, and other reimbursement related issues.
As the Chief Legal and Compliance Officer for U.S. Foot and Ankle Specialists, Jennifer Searfoss, Esq. leads and manages the legal and compliance functions for the MidAtlantic group.
Jennifer has always been passionate about helping physicians improve their compliance. As the Founder and CEO of the Searfoss Consulting Group (SCG Health), she focused on improving providers quality measurements. Prior to taking on the role as entrepreneur, Jennifer was the Vice President of External Provider Relations for UnitedHealthcare where she reviewed and approved education programs for commercial and Medicare physicians.
Her background in legal and compliance began with the accomplished foundation of serving the Medical Group Management Association (MGMA) as the External Relations Liaison. In addition to coordinating MGMA advocacy, she also was the Government Affairs Representative for the Eastern & Southern Sections.
Jennifer has had the pleasure of teaching health care law at the University of Maryland, Baltimore County and health care policy at George Washington University. She received her undergraduate degree in health science and policy from the University of Maryland, Baltimore County and law degree from the University of Maryland. She is a member in good standing of the Maryland bar since 2005. Jennifer, her husband and their two fuzzy children (a cat and a dog) reside in Northern Virginia.
Live Webinar: You attend the training online at a specific date and time along with the expert presenter who will answer your questions.
CD-ROM: A recording of the actual live event (including the Q&A). Your CD-ROM will be mailed to you via USPS First Class Mail within 48 hours of the live training date.
On-Demand Recording: Watch a recording of the live event anytime – as often and for as long as you’d like. Access the recording (including Q&A) online within 24 hours of the live training date and time. Simply log into your Healthcare Training Leader account.
Live + CD-ROM: You attend the training online at a specific date and time along with the expert presenter who will answer your questions. You’ll also be mailed a recording of the actual live event on CD-ROM.
Live + On Demand: You attend the training online at a specific date and time along with the expert presenter who will answer your questions. You’ll also have access to a recorded version of the training to access at your convenience.
Corporate Access: Select this option to receive online, on-demand access to your training across each of your locations. Setup will be initiated by our account team within 48 hours of your enrollment and can be utilized by your entire team.
You and your entire team, at all your locations, can attend as many live and view as many recorded trainings as you like for 12 months.
You and your team, in one single location, can attend as many live and view as many recorded trainings as you like for 12 months.
