HIPAA audits are on the rise. You’ll probably be surprised to learn that patient complaints are the number one driver behind being chosen for a HIPAA audit. And the people that most interact with your patients other than your providers are at your front desk. And the most common front desk HIPAA violations are usually for reasons you’d never think of.
There are several easy-to-implement tactics you can use at your front desk that will protect you from HIPAA violations, and help you avoid an audit. That’s where HIPAA compliance experts Jay Hodes and Tracy Bird,FACMPE, CPC, CPMA, CEMC, CPC-I, can help.
They have put together a 2-Part HIPAA Front Desk Pack that will help protect your front desk (and your practice) from violating HIPAA regulations and getting hit with exorbitant penalties. Your pack includes a best-selling expert report and an upcoming live online training on May 13th, and. Below is a brief description of each resource.
Instant Savings!
Order your HIPAA Front Desk Pack within the next 3 days, and you’ll save an additional 20% off the total cost. Discount is already reflected. No code necessary. Or, if you prefer, you can choose each session individually without the discount. ORDER TODAY!
PART 1: Head Off Front Desk HIPAA Nightmares Expert Report
**Available in PDF format ONLY.
ACT NOW! The expected release date for this expert report is February 28th. Pre-order today to lock in the savings rate of $157 (a $50 discount from the normal price). No coupon code required.
HIPAA audits are on the rise. You’ll probably be surprised to learn that patient complaints are the number one driver behind being chosen for a HIPAA audit. And the people that most interact with your patients other than your provider are at your front desk. Generally, the HIPAA issue is right up front, but not always for the reasons you’d think.
HIPAA compliance makes your front-desk staff more important than ever. How they handle their everyday duties and interact with your patients can not only cause you to get audited, but it can also be the source of hefty penalties and fines that you are left to pay. Accordingly, in order to avoid a HIPAA audit, the way your front desk has always done things may not work any longer.
There are several easy-to-implement tactics you can use at your front desk that will protect you from HIPAA violations, and help you avoid an audit. That’s where the expert report, Head Off Front Desk HIPAA Nightmares, comes in. This report gives you step-by-step instructions that will keep your patients happy, your office compliant and you out of legal & financial hot water with the Feds.
Within the 140 pages of this expert report, you’ll receive the specific actions you should take to protect you from the most common front desk HIPAA violations – and if you don’t think your office has any, think again. This expert report will help you ensure your front desk staff are trained to identify violations before they get you in trouble, and successfully handle even the most challenging patient complaint.
Here are just a few of the practical tactics you’ll find in this valuable expert report:
Halt sticky notes at your front desk from landing you in legal hot water
Plug information leaks in your check-in process quickly and inexpensively
Never violate routine vs non-routine disclosure requests again
Master problematic information requests with proven training scripts
Stop your sign-in process from creating massive HIPAA violations and fines
Protect patient info on your front-desk computer screens with simple to follow policy
Dodge discarded patient information violations– even the smallest piece of paper matters
Prevent costly social media disasters
And so much more . . .
The problem with HIPAA compliance is that it permeates so many aspects of your practice. Here are a few more examples of areas that could be ticking HIPAA time bombs at your front desk unless you take action immediately:
* Social Media * Patient Information Access * Patient reminder calls * Release of Information (to both patients and other providers) * Family Member Request for Information * Prescription Pick-up * Charging patients to make copies * Addressing patients by name * Putting Charts Outside Exam Rooms * Fax Requests * Waiting Room Breaches * Etc.
No doubt about it, HIPAA is complicated. It is a massive government document and is anything but user-friendly. But inside this expert report, you can get everything you need to protect your practice from the most common front-desk HIPAA violations. Don’t waste another minute. Protect your practice and order this expert report today.
BONUS Online Form Library: Along with the proven step-by-step tactics you’ll receive in this valuable expert report, you’ll also get unlimited access to an online library of over 20+ HIPAA-compliant forms and tools. Each document can be downloaded and customized for your specific practice.
ACT NOW! Order today to lock in the savings rate of $157 (a $50 discount from the normal price). No coupon code required.
BONUS: Online HIPAA Forms Library for Your Practice
Along with the proven step-by-step tactics you’ll receive in this valuable expert report, Head off Front Desk HIPAA Nightmares, you’ll also get unlimited access to an online library of over 20 HIPAA-compliant forms and tools. Each document can be downloaded and customized for your specific practice. Order your copy today.
PART 2: Protect Your Practice from Front Desk HIPAA Violations
Attend the Live Session Thursday, July 16th @ 1:00 PM EST OR
Order the On-Demand Recording to watch at your Convenience.
Your reception area is a HIPAA nightmare just waiting to happen. So, you need to choose.
Your front desk can either be a barrier against HIPAA complaints and violations and the massive penalties that accompany them, or it can be the cause.
The number one driver of HIPAA audits is patient complaints. All it takes is one patient to feel like his or her personal information has been mistreated or overheard and you could have an auditor on your doorstep.
The big issue isn’t that one patient complained. It’s that once at your front desk, HIPAA auditors can uncover other violations and apply them across the board. This is where fines and penalties can reach the millions.
You need a plan of attack, and HIPAA practice expert, Tracy Bird,FACMPE, CPC, CPMA, CEMC, CPC-I, can help. On Thursday, July 16th at 1pm ET, during a 60-minute online training, she will tell you EXACTLY how to protect your front desk (and your practice) from violating HIPAA regulations and getting hit with exorbitant penalties.
This training will provide step-by-step, actionable tactics that you can put into practice right away to protect your practice from front desk HIPAA violations. Here are just a few of the proven strategies you’ll receive by attending:
Head off easy-to-avoid costly front desk check-in and check-out violations
Overcome little know sign-in sheet HIPAA errors that can generate massive fines
Identify whether your Notice of Privacy Practices is a violation just waiting to happen
Avoid innocent, expensive release of information errors at your front desk
Don’t let commercial payer opt-out guidelines lead to an avoidable HIPAA breach
Arm your reception staff with communication tools that protect your patients and your practice
Implement fax sending and receiving rules that will stop a HIPAA breach in its tracks
Prevent front desk chaos from allowing patient information slip
And so much more….
Don’t put your head in the sand and think it can’t happen to you. Government websites are full of practices just like yours that thought this way, and now they have to pay.
Just one HIPAA violation can result in a fine of as much as $50,000.
And if multiple violations are identified the amount you have to pay can add up FAST.
So, you choose. Are you going to continue to risk costly, front desk HIPAA violations, or are you going to TAKE ACTION and head them off before they’re a problem? In only 60 minutes, you can get an attack strategy to protect your patients, your practice and yourself. Don’t wait, sign up today.
Jay Hodes is a leading expert in HIPAA compliance and President of Colington Consulting. His company provides HIPAA consulting services for healthcare providers and business associates. Mr. Hodes has over 35 years of combined experience in risk assessments, site security evaluation, regulatory compliance, policy and procedures assessments, and Federal law enforcement management.
He served as the HIPAA Compliance Officer for the County of Fairfax, Virginia. In that role, Mr. Hodes managed the county-wide HIPAA security and privacy programs which included conducting security risk assessments, policy, and procedure development, conducting HIPAA breach, compliance, and privacy complaint investigations, and developing HIPAA Security Awareness and Privacy training. Mr. Hodes was an Assistant Inspector General for Investigations at the U.S. Department of Health and Human Services. He has provided expert witness opinions for litigation cases.
Mr. Hodes has been the keynote speaker and provided presentations regarding HIPAA compliance and patient privacy to many professional healthcare organizations including the Health Care Compliance Association, the Maryland Medical Group Management Association, the Baltimore City (MD) Medical Society, the New Jersey Aging Life Care Association, the California Primary Care Association, the National Association for Speech and Hearing Centers, and the Virginia Academy of Elder Law Attorneys.
He has published over 70 educational articles regarding HIPAA compliance, been featured in Part B News articles, the Report on Patient Privacy, provided a guest post in the Electronic Health Reporter, interviewed and provided comments to Hospital Access Management regarding HIPAA privacy issues resulting from the Orlando mass shooting incident, and interviewed four times by Renal & Urology News, provided comments to the Virtru.com blog regarding HIPAA requirements and safeguards, interviewed by PracticeSuite EMR as part of their Expert Interview Series, and interviewed and provided comments to the Health System Specialist.
Mr. Hodes is a member of the American Institute of Healthcare Compliance, Health Care Compliance Association, and the Healthcare Information and Management Systems Society. In his free time, Mr. Hodes is a volunteer for Lab Rescue of the Labrador Retriever Club of the Potomac.
Tracy has many years healthcare management experience in multiple specialties in the areas of practice operations, revenue cycle management, coding, documentation, staff training, communications, policy and procedure development, and workflow redesign. Her experience includes work with private practices, hospital based practices, rural health clinics, and FQHC’s She is an ACMPE Fellow with MGMA, a Certified Professional Coder (CPC), a Certified Professional Medical Auditor (CMPA), a Certified Evaluation and Management Auditor (CEMC) a Certified Professional Medical Coding Curriculum instructor (CPC-I).
Tracy is co-founder and past president of the NE Kansas Chapter of AAPC, a past president of MGMA-GKC, is the ACMPE Forum Rep for Kansas, and Kansas City, and previously served on the Certification Commission for National MGMA. Tracy is also an independent practice management consultant with national MGMA. Tracy presents to many healthcare organizations on a variety of practice management topics as well as being a National speaker for MGMA and AAPC.
Live Webinar: You attend the training online at a specific date and time along with the expert presenter who will answer your questions.
CD-ROM: A recording of the actual live event (including the Q&A). Your CD-ROM will be mailed to you via USPS First Class Mail within 48 hours of the live training date.
On-Demand Recording: Watch a recording of the live event anytime – as often and for as long as you’d like. Access the recording (including Q&A) online within 24 hours of the live training date and time. Simply log into your Healthcare Training Leader account.
Live + CD-ROM: You attend the training online at a specific date and time along with the expert presenter who will answer your questions. You’ll also be mailed a recording of the actual live event on CD-ROM.
Live + On Demand: You attend the training online at a specific date and time along with the expert presenter who will answer your questions. You’ll also have access to a recorded version of the training to access at your convenience.
Corporate Access: Select this option to receive online, on-demand access to your training across each of your locations. Setup will be initiated by our account team within 48 hours of your enrollment and can be utilized by your entire team.
You and your entire team, at all your locations, can attend as many live and view as many recorded trainings as you like for 12 months.
You and your team, in one single location, can attend as many live and view as many recorded trainings as you like for 12 months.
Online HIPAA Forms Library for Your Practice