Patient insurance verification can be a pain for everyone involved – especially your front desk staff. Get it wrong, and your practice can easily be left providing free medical care and losing thousands in reimbursement. But it doesn’t have to be this way.
The good news is there is a way for you to reduce denied claims and collect for every patient that visits your practice. However, in order to do so, you must institute a few simple changes to your patient intake and appointment reminder process. Remember, if a patient’s insurance has lapsed, you have a 100% chance of facing denied claims—which makes insurance verification your best bet if you want to improve your reimbursement odds.
Consultant and front desk collections expert Tracy Bird, FACMPE, CPC, CPMA, CEMC, CPC-I is here to assist. During her 60-minute online training, Tracy will present you with all the information you need to master patient eligibility verification and slash denials at your medical practice.
Here are just a few of the plain-English, pressure-tested strategies you’ll receive during Tracy’s insurance verification session:
- Nail down the vastly different verification processes that your payers use
- Master insurance verification timelines to reduce appointment day stress
- Pinpoint verbiage to get honest patient responses regarding insurance eligibility
- Speed through eligibility phone calls with payers with simple phone technique
- Uncover the fastest way to identify primary vs. secondary coverage
- Create a script to explain insurance lapses to patients in plain-English terms without offending them
- Evaluate your self-pay discount policy to ensure that it’s still timely and effective
- And so much more…
Remember: It’s significantly easier to collect from patients during their visit than to chase them down afterwards and deal with denials and collections. By mastering the verification process before patients walk through your door, you’re one step ahead. You’ll know how much they owe, you can prepare what to say, and you can collect what’s due to your practice.
Your best defense against denials for uninsured patients is knowledge. Once you know exactly how many uninsured patients you’ve got, you can create a plan to talk to them about their coverage and payment options—but if you aren’t prepared, expect to lose thousands.
Don’t go it alone—let Tracy help you create an ironclad insurance verification process at your practice. Register today!
Tracy has many years healthcare management experience in multiple specialties in the areas of practice operations, revenue cycle management, coding, documentation, staff training, communications, policy and procedure development, and workflow redesign. Her experience includes work with private practices, hospital based practices, rural health clinics, and FQHC’s She is an ACMPE Fellow with MGMA, a Certified Professional Coder (CPC), a Certified Professional Medical Auditor (CMPA), a Certified Evaluation and Management Auditor (CEMC) a Certified Professional Medical Coding Curriculum instructor (CPC-I).
Tracy is co-founder and past president of the NE Kansas Chapter of AAPC, a past president of MGMA-GKC, is the ACMPE Forum Rep for Kansas, and Kansas City, and previously served on the Certification Commission for National MGMA. Tracy is also an independent practice management consultant with national MGMA. Tracy presents to many healthcare organizations on a variety of practice management topics as well as being a National speaker for MGMA and AAPC.
The slides were awesome!!!! The information was relevant.
Jackslyn Sanchez
Lead Insurance Verification Clerk, Care Resource Community Health Centers, Inc.
