ABN Mandatory vs Voluntary: Avoid Common Errors & Costly Audits


Even now, with everything else you have to deal with, you can’t let your guard down when it comes to when and how you have your patients sign the new Advance Beneficiary Notice (ABN) form.

Specifically, whether you choose to utilize a Mandatory or Voluntary ABN correctly or not. Get it wrong, and your practice could be headed for a costly, time-consuming audit, which can lead to hefty recoupments, penalties, and fines.

Your patients must sign the RIGHT version of the ABN form for you to be compliant. Figuring out whether you need a Voluntary or Mandatory ABN is where many practices fall short in complying with the requirements. Submitting incorrect forms can get you on Medicare’s radar, and even threaten your standing as a Medicare provider.

Although figuring out which is the right ABN form to use is tricky, you can improve your accuracy with some expert guidance from expert coder, Leonta (Lee) Williams, RHIA, CCS, CCDS, CPC, CPCO, CEMC, CHONC, CRC.  ABN Mandatory.

During her 60-minute online training session, you will be provided with step-by-step guidance on how to correctly determine the situations wherein a Voluntary or Mandatory ABN form should be used.

Here are just a few of the ABN Mandatory or Voluntary how-to questions you’ll get answered during this upcoming online training:

  • What are your patient and provider financial responsibilities for Voluntary and Mandatory ABNs?
  • How can you identify what treatments are not covered by Medicare and which ABN to use?
  • Which ABN form is correct for “not medically necessary” treatments you offer?
  • What is the accurate ABN form and modifier if your patient refuses to get a referral for services?
  • How should you apply ABN modifiers to avoid denials?
  • If your non-Medicare provider treats Medicare patients, do they require an ABN?
  • Are ABN forms required to be available in multiple languages?
  • What are non-Medicare ABNs, and when should you use them?
  • If an ABN is not signed can you bill a Medicare patient?
  • And so much more…

An ABN is like an insurance policy. It helps protect you against unpaid claims (while informing your patients about potential expenses they may be responsible for). The problem is, using this complex form correctly can be a significant challenge, but it doesn’t have to be…

Don’t let the confusion regarding which ABN form to use (Mandatory or Voluntary) put your practice at serious financial and compliance risk.

Register for this expert-led online training today. 
ABN Mandatory.

Meet Your Expert

Leonta Williams

Leonta (Lee) Williams is currently the Director of Coding at a large physician organization in the southeast.  Lee has over 15 years of experience working in both the outpatient and inpatient setting.  Some of her professional roles have included coder, auditor, practice manager, educator, and trainer.

Lee has presented at national healthcare conferences, private healthcare training organizations, and has frequently contributed articles to healthcare publications.  She currently serves on a number of Boards including Georgia Health Information Management Association (GHIMA) and the American Academy of Professional Coders (AAPC).  Lee has a B.S. in Health Information Management and an MBA with concentration in Healthcare Administration.


I think the webinar was excellent, brief and to the point!
Robin Emrick
Corporate Compliance Officer & Director, Christiana Care Union Hospital
I thought the speaker was informative. She answered all of my questions.
Sheila Johnson
Billing Coordinator, Heartland Alliance Health
The webinar was well spoken, and provided clear information.
Laura Reed
Revenue Cycle Interim Director, Gunnison Valley Health
Very clear, made me want to hear more info...great job! Also great customer service, loved it when I called and a live person was able to answer my questions!
Dana Bergerson
Medical Coder, Beacon Medical Group
Excellent. Well-organized; speaker very easy to understand and she was very knowledgeable.
Susan Blue
Physician, Neurological Services of Texas, P.A.