3-Part Series: Compliant Billing Strategies to Boost Cash Flow

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Important: Please select a format for each part of this series below. Final discounted rate will be reflected once all selections are made.

Part 1: Copays: What to Charge, When to Waive & How to Collect More

Failing to collect copays and deductibles can get you into just as much trouble as collecting them incorrectly.  Protect your practice against costly violations with the actionable tactics in this healthcare attorney-led online training.


Part 2: Balanced Billing Laws: Prevent Avoidable Violations and Penalties

Avoid violating Balanced Billing Laws with step-by-step advice from expert Rachel V. Rose, JD, MBA. She'll help you head off preventable out-of-network, financial hardship, and write-off errors that can cost you millions in penalties.


Part 3: Stop Violating Professional Courtesy & Patient Discount Laws

Offering professional courtesy discounts to fellow providers or discounting patient fees may be perfectly legal - if you do it right. During this online training, you'll get the tools to avoid law violations and the penalties that follow.


Collecting money from patients is essential to keeping your practice in the black, but not every medical billing and collection strategy is beneficial – in fact, some can get you into big trouble.

The reality is that many practices are handling patient collections all wrong from a compliance standpoint. Waiving the wrong copay, offering discounts to the wrong patients, and writing off patient balances for the wrong amounts are all violations that could land you in a web of legal trouble that may include fines, penalties and insurer exclusion.

Avoiding patient collections completely is also the wrong strategy. So, what can you do? During this 3-Part online training series, four healthcare attorneys will walk you through exactly how to boost your cash flow by compliantly collecting copays, patient balances, deductibles and more without having to stress about whether you’re in compliance with the myriad laws surrounding these issues.

You’re entitled to payments for the services you’ve rendered, and these experts can show you how to do it the right way. Register for this 3-part training series right away.


Order your 3-Part series in the next 5 days, and you’ll save an additional 15% off the total cost. Discount is already reflected. No code necessary. Or, if you prefer, you can order each session individually at the regular rate. ORDER TODAY!

PART 1: Copays: What to Charge, When to Waive & How to Collect More

Available Immediately, Order the On-Demand Recording to Watch at Your Convenience.

Unfortunately, you are in a no-win situation. Failing to collect copays and deductibles can get you into just as much trouble as collecting them incorrectly.

How much should you collect? Can you discount? What about professional courtesy visits? Can copays be waived? How does balanced billing fit in? Can you offer prompt payment reductions? Does waiving copay violate the Anti-Kickback Statute? Etc.

Improperly collecting copays for both private and government payers can lead to severe violations (although for different reasons). In fact, several court cases have found healthcare practices guilty of fraud for failure to collect copays and deductibles correctly. The punishment for these violations includes civil damages and forfeiture, civil monetary penalties, imprisonment, criminal fines, and payer exclusions.

Reduce Risk When Collecting Copays

The good news is that you can reduce your risk of being penalized for incorrectly collecting copays…

This is where healthcare attorney Amanda Waesch, Esq., can help you protect your practice. Amanda is presenting a 60-minute online training that will walk you through exactly how your practice can avoid copay collection violations and still receive the payments you are due.

Copays: Avoid Violations

Here are just a few of the tactics you’ll receive during this training that will help you better protect your practice from errors when collecting copays:

  • Avoid costly violations due to discount, waiver, and write-off policies
  • Offer prompt-payment discounts without breaching copay rules
  • Pin down when NEVER to balance bill uncollected funds
  • Effectively communicate collection policy to patients to slash risk
  • Master financial hardship waiver requirements to head off costly errors
  • Uncover how professional discounts can violate Anti-Kickback laws
  • Utilize an Advanced Beneficiary Notice (ABN) to avoid penalties
  • Bulletproof your copay/deductible collections policy to reduce compliance risk
  • Prevent the No Surprises Act from reducing your rightful collections
  • Determine what constitutes “routine” when issuing a copay waiver
  • Identify copay/deductible collection policy mistakes and correct them
  • Stop fraud allegations related to write-offs and bad debt
  • Tap into payer contract “lowest rate” clauses to minimize liability
  • Implement collection policy training dos and don’ts to protect against fraud
  • And so much more…

PART 2: Balanced Billing Laws: Prevent Avoidable Violations and Penalties

Available Immediately, Order the On-Demand Recording to Watch at Your Convenience.

Writing off patient out-of-network co-payments or deductibles without meeting individual financial hardship exceptions will land you in hot water with the OIG – unless you know exactly how to comply with complicated, ever-changing Balanced Billing Laws.

Many states now require you to get out-of-network payments directly from health plans, not your patients. What makes it worse is that CMS and private payer auditors are actively watching and waiting for you to slip up. The only way to avoid being targeted is to master the complexities of balanced billing laws. Even a simple mistake can result in massive violation penalties and even jail time – really.

But, with some help, you can comply with complicated government balanced billing laws, avoid stressful audits and steer clear of the massive penalties that violations can bring.

This is where attorney Rachel V. Rose, JD, MBA, can help. During her 60-minute online training, Rachel will walk you through EXACTLY when and how to use waivers, comply with CMS, OIG, and federal and state Balanced Billing laws, correctly manage write-offs and right and wrong way to write off patient amounts due, so you hold onto your reimbursements and stay out of legal trouble.

Here are just a few of the step-by-step balanced billing law compliance tactics you’ll receive by attending this online session:

  • Uncover how to legally write off some balances when billing out-of-network
  • Meet billing requirements to avoid criminal prosecution
  • Mitigate routine waiver use and write-offs that raise auditor red flags
  • Pin down the difference between professional courtesy and insurance only
  • Implement policies to monitor your write-offs and bad debt
  • Determine when and if you can really offer professional courtesy
  • Identify the possible punishment and penalties for improper balance billing
  • Train staff to avoid discount compliance dos and don’ts
  • Avoid violating Stark and Kickback statutes due to balance billing
  • Proven tips to keep your billing compliant and legal
  • And so much more…

PART 3: Stop Violating Professional Courtesy & Patient Discount Laws

Available Immediately. Order the On-Demand Recording to Watch at Your Convenience.

Writing off patient copays and offering colleagues professional courtesy discounts can quickly make you an OIG target.  The problem is that both federal and state professional courtesy and patient hardship discounting laws are complex and confusing, and there are about a million ways to violate them.

Sure, there are legitimate reasons for you to waive patient copays or write off some or all of what they owe, but this can also look like inducement, which is illegal. And although it’s common to offer professional discounts, if not implemented correctly, it can be considered an enticement for future referrals violating the Anti-Kickback statute.

Even innocent discounting mistakes can land you in hot water with the OIG, and the ensuing penalties and fines can bury even the most financially healthy practice. Fortunately, with a little help, you can avoid scrutiny when dealing with professional courtesy discounts and avoid the headaches and stress that come with it.

Healthcare attorneys Ashley Watson, Esq. and Daphne Kackloudis, Esq., are here to help. During their 60-minute online training, you will learn the right and wrong ways to write off amounts due correctly and offer discounts to patients, business associates, fellow physicians, vendors, and others. Ashley and Daphne help you overcome the complexities of professional courtesy and patient hardship discounting laws and provide you with the tools you need to comply.

Here are just a few of the step-by-step strategies you’ll learn to comply with patient and professional courtesy discount rules by attending this info-packed online session:

  • Identify which providers and family members never to offer discounts to
  • Pin down the exact language you must include in your professional courtesy policy
  • Differentiate the legal requirements of free services from discounted ones
  • Secure the legal definition of “routine” waivers so you can avoid them
  • Translate the False Claims Act legalese into actionable steps to avoid scrutiny
  • Determine what “professional courtesy” actually entails in the OIG’s eyes
  • Train staff to avoid discount compliance do’s and don’ts
  • Define what the AMA means when advising physicians to “use their judgement
  • See how private payers define discounts and if their rules line up with Medicare’s
  • Identify when you can write off copays vs. the entire patient bill
  • And much, much more…

Past Webinar Reviews:

“The webinar was informative and stuck to the topics at hand.”
– Teri Hale, Practice Manager, Treatment Centers of America

“I thought the information was explained really well. I appreciated that we could download a copy of the slides.”
– Jessica Shaffer, Lingraphica

“The presenter was very clear about the subject and very knowledgeable..”
– Cynthia Watland, CEO, Watland Billing Consultants

100% Satisfaction Guaranteed or a Full Refund. 

You take no risk whatsoever. If you find this essential session doesn’t meet your expectations or you are not satisfied for any reason, simply et us know.

Meet Your Experts

Rachel V. Rose
JD, MBA Attorney, Law, PLLC.

Rachel successfully advises and represents clients on healthcare, cybersecurity, securities, and qui tam compliance, transactional, litigation, and government enforcement matters. Ms. Rose is also an Affiliated Member with the Baylor College of Medicine’s Center for Medical Ethics and Health Policy, where she teaches bioethics. She has served as a consultative expert and testifying expert, as well as being often quoted in publications.

In addition to being extensively published and a sought-after presenter and quoted expert, Ms. Rose holds an MBA with minors in healthcare and entrepreneurship from Vanderbilt University, and a law degree from Stetson University College of Law, where she graduated with various honors, including the National Scribes Award. Ms. Rose also attained a Certificate in Negotiation and Leadership from Harvard University.

Ms. Rose is licensed in Texas and is a Fellow of the Federal Bar Association. Currently, she serves as a Director on the FBA’s National Board, is a Member of and the Immediate Past Chair of the Federal Bar Association’s Government Relations Committee, an Advisory Board member of the Federal Bar Association’s Qui Tam Section, the co-editor of the American Health Lawyers Association’s Enterprise Risk Management Handbook for Healthcare Entities (2nd Edition), as well as a co-author of the ABA’s books The ABCs of ACOs and What Are International HIPAA Considerations? She is extensively published and presents on a variety of matters related to her practice.

She has been named consecutively to the Texas Bar College, the National Women Trial Lawyers Association’s Top 25, Houstonia Magazine’s Top Lawyers (healthcare), the National Trial Lawyers Association’s Top 100 and The Nation’s Top One Percent. Ms. Rose was awarded 1st Healthcare Compliance’s 2019 and 2022 Top Presenter Award. In 2023, she was selected for Super Lawyers (healthcare).

Amanda Waesch
Esq.Healthcare Attorney at Brennan, Manna & Diamond

Amanda Waesch, Esq., is a healthcare Attorney at Brennan, Manna & Diamond.  Her practice focuses on healthcare, employment law and healthcare litigation across the country. She advises healthcare providers including practices and hospitals on reviewing and litigating employment agreements; non-compete agreements and severance agreements. Her work has benefited physicians and administrators in drafting and reviewing employer handbooks, as well as management and training issues.

Ashley Watson
Esq.Assistant General Counsel

Ashley is Assistant General Counsel at a large hospital network in Columbus, Ohio. Prior to this, Ashley was a healthcare attorney in BMD’s Columbus office. She worked with nonprofit and for-profit health care providers, health care trade associations, individuals, and businesses. Ashley is experienced in healthcare public policy and regulatory compliance, legislative and government affairs, grant administration, and healthcare program operations.

Daphne Kackloudis
Esq.Partner at Brennan, Manna & Diamond

Daphne L. Kackloudis is a member of the firm, she heads BMD Columbus’ health care practice, and she chairs BMD’s Empowerment and Opportunity (DE&I) Committee. Daphne’s success –and that of her clients – is rooted in the nexus between traditional health care legal services and health care public policy. She has broad and deep experience in health care operations, service delivery, payment systems, and compliance, as well as Medicaid, public policy, and government affairs. Daphne advises health care trade associations and health care providers as outside counsel and in-house as a member of her clients’ senior leadership teams.