Front Desk: First-Rate Phone Etiquette for Your Practice


During her 60-minute online training, Tracy Bird, FACMPE, CPC, CPMA, CEMC, CPC-I, will walk you through how to effectively identify where your front desk phone etiquette is falling short and exactly how to correct it. You’ll receive proven training tools that will help ensure your staff are effectively trained.

Choose a Format That Works for You
In the order box to the right, simply click on the format that best meets
your needs and your selection will be automatically checked.

100% Training Satisfaction Guaranteed
If you don’t find your training valuable, you shouldn’t have to pay for it.
If you’re ever dissatisfied with your training, for ANY reason, you’ll receive a complete refund.
No hassles, or questions asked. You never take any risk whatsoever!

Meet Your Expert

Tracy Bird
FACMPE, CPC, CPMA, CEMC, CPC-IPresident, Medical Practice Advisors

Tracy has over 40 years of experience in various specialties in the areas of practice management, billing and coding, including training, communications, and policy and procedure development.

She is an ACMPE Fellow with MGMA, a Certified Professional Coder (CPC), a Certified Professional Medical Auditor (CMPA), a Certified Evaluation and Management Auditor (CEMC) a Certified Professional Medical Coding Curriculum instructor (CPC-I), and an AAPC Fellow. Tracy is co-founder and past president of the NE Kansas Chapter of AAPC, a past president of MGMA-GKC and is currently serving as the Chair of the Certification Commission for National MGMA.