Your front desk is the main reason patients leave your practice.
Believe it or not, 96% of patients in a 35,000-patient study revealed that their primary frustration about their physician practice was related to poor customer service.
Your reception staff are the face and personality of your practice. Without the proper skills, it’s only a matter of time before a difficult situation drives patients away looking for another practice that will treat them better. It could be happening right now. But there is something you can do about it…
On Wednesday, July 27th at 1pm ET, send your entire front desk team to this upcoming, 90-minute online training session with practice service and management expert, Tracy Bird, FACMPE, CPC, CPMA, CEMC, CPC-I. Your other option is to hire a consultant to come into your practice and train your team, but this can cost you thousands of dollars. By attending this 60-minute online training session, your entire front desk team will receive the proven training strategies necessary to provide the exceptional service required to improve patient satisfaction and keep your patients coming back.
When an active patient leaves your practice it’s like throwing your money into the garbage. It’s so much harder and more expensive to bring in new patients than to keep your existing ones. You should do everything possible to improve patient satisfaction in your front office, and this online training is the answer.
By attending this upcoming training, you’ll receive step-by-step, practical strategies to help you improve patient satisfaction in your front office and keep your patients longer. Here are just a few of the tactics you’ll receive:
- Incorporate the perfect phone greeting and send patient satisfaction through the roof
- Turn the angriest patient into your biggest cheerleader with this proven strategy
- Use redirection to cut off even the chattiest patient and leave them smiling
- Create amazing first impressions that patients will remember in 30 seconds
- Make patients feel safe with simple steps to protect against privacy leaks
- Build strong patient relationships without crossing any lines
- Defuse an angry patient quickly to avoid waiting room chaos
- Avoid negative impressions with simple eye contact greeting tactics
- And so much more…
Every single time your front desk team interacts with your patients there is the potential for a negative (or positive) impact. The only way to take make sure those interactions are positive is to provide your reception team with the tools it needs. They must understand the importance of their role to improve patient satisfaction at your practice, and how they can impact your overall success.
Registration to this online training session to improve patient satisfaction at your practice is limited. This will ensure that every listener has time to get their questions answered by the expert presenter during the session. Sign up today and gain the benefit of this nationally recognized speaker from the comfort of your own office. Don’t wait, sign up today!
P.S. Your front office team can still benefit from this essential training even if they can’t attend live. Instead, you can choose to access the recording of the live session directly from your desk. The training never expires, and your office can watch it as many times as you want. It is great for training both current and future members of your front-desk team. Don’t delay, register right away!
Tracy has over 40 years of experience in various specialties in the areas of practice management, billing and coding, including training, communications, and policy and procedure development.
She is an ACMPE Fellow with MGMA, a Certified Professional Coder (CPC), a Certified Professional Medical Auditor (CMPA), a Certified Evaluation and Management Auditor (CEMC) a Certified Professional Medical Coding Curriculum instructor (CPC-I), and an AAPC Fellow. Tracy is co-founder and past president of the NE Kansas Chapter of AAPC, a past president of MGMA-GKC and is currently serving as the Chair of the Certification Commission for National MGMA.