Prevent Front Office Patient Service Disasters – Fast


Your front desk is the main reason patients leave your practice. improve patient satisfaction

Believe it or not, 96% of patients in a 35,000-patient study revealed that their primary frustration about their physician practice was related to poor customer service.

Your reception staff are the face and personality of your practice. Without the proper skills, it’s only a matter of time before a difficult situation drives patients away looking for another practice that will treat them better. It could be happening right now. But there is something you can do about it…

Send your entire front desk team to this 60-minute online training session with practice service and management expert, Tracy Bird, FACMPE, CPC, CPMA, CEMC, CPC-I. Your other option is to hire a consultant to come into your practice and train your team, but this can cost you thousands of dollars. By attending this 60-minute online training session, your entire front desk team will receive the proven training strategies necessary to provide the exceptional service required to improve patient satisfaction and keep your patients coming back.

When an active patient leaves your practice it’s like throwing your money into the garbage. It’s so much harder and more expensive to bring in new patients than to keep your existing ones. You should do everything possible to improve patient satisfaction in your front office, and this online training is the answer.

By attending this training, you’ll receive step-by-step, practical strategies to help you improve patient satisfaction in your front office and keep your patients longer. Here are just a few of the tactics you’ll receive:

  • Incorporate the perfect phone greeting and send patient satisfaction through the roof
  • Turn the angriest patient into your biggest cheerleader with this proven strategy
  • Use redirection to cut off even the chattiest patient and leave them smiling
  • Create amazing first impressions that patients will remember in 30 seconds
  • Make patients feel safe with simple steps to protect against privacy leaks
  • Build strong patient relationships without crossing any lines
  • Defuse an angry patient quickly to avoid waiting room chaos
  • Avoid negative impressions with simple eye contact greeting tactics
  • And so much more…

Every single time your front desk team interacts with your patients there is the potential for a negative (or positive) impact. The only way to take make sure those interactions are positive is to provide your reception team with the tools it needs. They must understand the importance of their role to improve patient satisfaction at your practice, and how they can impact your overall success.

Sign up today and gain the benefit of this nationally recognized speaker from the comfort of your own office. Don’t wait, sign up today!

NOTE: Your front office team can still benefit from this essential training even if they can’t attend live. Instead, you can choose to access the recording of the live session directly from your desk. The training never expires, and your office can watch it as many times as you want. It is great for training both current and future members of your front-desk team. Don’t delay, register right away!


This patient satisfaction training is the second session in a 5-part series of front desk online sessions. Each of the trainings will drill down into a specific aspect of running a successful front desk and walk your team through exactly how to make it happen.


Order your 5-Part series in the next 5 days, and you’ll save an additional 15% off the total cost. Discount is already reflected. No code necessary. ORDER TODAY!

Meet Your Expert

Tracy Bird
FACMPE, CPC, CPMA, CEMC, CPC-IPresident, Medical Practice Advisors

Tracy has over 40 years of experience in various specialties in the areas of practice management, billing and coding, including training, communications, and policy and procedure development.

She is an ACMPE Fellow with MGMA, a Certified Professional Coder (CPC), a Certified Professional Medical Auditor (CMPA), a Certified Evaluation and Management Auditor (CEMC) a Certified Professional Medical Coding Curriculum instructor (CPC-I), and an AAPC Fellow. Tracy is co-founder and past president of the NE Kansas Chapter of AAPC, a past president of MGMA-GKC and is currently serving as the Chair of the Certification Commission for National MGMA.


The webinar was very good and informative. The information was helpful to ensure we are being attentive to our patients. This is always a good reminder and will definitely help when we have new staff.
James Skee