Patient No-Shows: Reduce Legal Risk and Lost Revenue

Date: Tuesday, October 29, 2019 1:00PM ET Expert: Jennifer Searfoss, Esq, CPOM, CHCI, CMCS Length: 60 minutes
Clear

Patient no-shows are insanely expensive and can seriously increase your practice’s legal risk.

The problem is, that the solutions you’ve probably implemented, charging a no-show fee or dismissing a patient for chronic missed appointments, can open you up to liabilities that can cost you more than the original no-show.

Patient no-shows are a chronic problem. A variety of sources report that they cost US physician practices approximately $150 BILLION a year. Outpatient no-show rates generate an average loss of 14% in daily revenue. Can you afford to lose 14% of your revenue?

So, what can you do to better manage patient no-shows, reduce your legal risk and avoid massive revenue losses? That’s where nationally-recognized healthcare compliance attorney, Jennifer Searfoss, Esq, CPOM, CHCI, CMCS, can help. During her upcoming live online rebroadcast on Tuesday, October 29th at 1pm ET, Jennifer will provide you with step-by-step answers to this costly, lawsuit-ridden issue.

Here are just a few of the step-by-step, plain-English strategies Jennifer will provide you with during her upcoming, 60-minute live online rebroadcast:

  • How to correctly “fire” a patient for chronic no-shows and avoid an abandonment lawsuit
  • Create a no-show policy that has some teeth but doesn’t put you at risk
  • Charge for no-shows and comply with state and federal laws
  • Get patients to pay no-show fees without having them leave your practice
  • Comply with Medicare and Medicaid rules and avoid being excluded from these plans
  • Implement an internal office policy on no-shows your staff will really use
  • Get verbiage for a no-show letter that patients will respond to and protects you
  • Comply with Medicare Transmittal 1279 and still charge for no-shows
  • Write a termination notice letter that protects you against licensing board actions
  • Keep credit cards on file and understand when you can charge it for no-shows
  • Uncover how to charge Medicare patients for no-shows without risking plan exclusion
  • Document no-show follow up processes to protect you against malpractice claims
  • Pin down allowable no-show charges and understand what “reasonable costs” really are
  • Reduce your no-show percentage to improve your bottom line
  • And so much more…

Who should attend? Anyone in your practice with an interest in reducing patient no-shows and your legal risks should attend this expert-led online training.

This includes, but isn’t limited to: Practice/Clinic Managers, Administrators, Surgery Center Administrators, Front Desk Managers, Scheduling Managers, Providers, etc.

Patient no-shows do more than cost your practice tens of thousands of dollars a year. If you don’t handle them carefully, they can seriously increase your practice’s liability. Also, they can result in lack of patient care follow up and malpractice driven lawsuits.

Unfortunately, you’re never going to be able to completely stop all patient no-shows, but you can significantly reduce them and cut your legal risks with the proven strategies you’ll receive from this upcoming, attorney-led online training.

Don’t wait, sign up today.

Meet Your Expert

Jennifer Searfoss
Esq, CPOM, CHCI, CMCSPrincipal Consultant, Searfoss Consulting Group, LLC (SCG Health)

Jennifer focuses on quality improvement, revenue cycle management and strategic planning in this post-health reform world.

Prior to taking on the role as entrepreneur, Jennifer was the Vice President of External Provider Relations for UnitedHealthcare, a Minnesota-based health insurance company. From 2007 to April 2011, she established and led the Provider Communications & Advocacy unit. This enterprise asset reviewed and approved communications for the commercial, Medicare and Medicaid participating providers in the UnitedHealthcare network. She also solicited direct feedback on how to improve payer operations from the physician and hospital community, which resulted in higher provider satisfaction rates with the national insurance company during her tenure at UnitedHealthcare.

Before going behind the iron curtain, Jennifer served as the External Relations Liaison for the Washington, DC-based Government Affairs Department of the Medical Group Management Association (MGMA). As the External Relations Liaison, Jennifer coordinated MGMA advocacy efforts with other specialties and medical organizations. She also was the Government Affairs Representative for the Eastern & Southern Sections. She began her work with MGMA in August of 2001.

Jennifer has had the pleasure of teaching at the University of Maryland, Baltimore County where she taught health care law, international diplomacy and women & politics and at George Washington University teaching health care policy. Jennifer received her undergraduate degree in health science and policy from the University of Maryland, Baltimore County and law degree from the University of Maryland.Jennifer is a Certified Medical Coding Specialist, Certified Healthcare Coding Instructor and Certified Practice Office Manager by the Professional Association of Healthcare Coding Specialists.

Reviews

The webinar was clear, concise and helpful. Time-frame of 1 hour was perfect. We really enjoyed the Q&A!
Anna Fellmann
CMO, Altura Centers for Health
We liked EVERYTHING about this webinar!
Sharay Hazel
Manager, Edgewater Health
The speaker was excellent and the information was delivered very well.
Penny Hattley
Senior Director of Operations, Cardiovascular Comsultants, Ltd
Informative.
Kenneth Jones
Deputy CMO, Morris Hieghts Health Center
All of my questions were answered!
Nova McGrew
Practice Manager, Nexus Health

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