Patient No-Shows: Reduce Legal Risk and Lost Revenue

Date: Wednesday, September 29, 2021 1:00PM ET Length: 60 Minutes Expert: Gina L. Campanella, Esq, FACHE
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No-show patients are insanely expensive and can seriously increase your practice’s legal risk. No Show Patients.

The problem is that the solutions you’ve probably implemented, charging a no-show patient fee or dismissing a patient for chronic missed appointments, can open you up to liabilities that can cost you more than the original no-show. No Show Patients.

No-show patients are a chronic problem. A variety of sources report that they cost US physician practices approximately $150 BILLION a year. Outpatient no-show rates generate an average loss of 14% in daily revenue. Can you afford to lose 14% of your revenue?

So, what can you do to better manage no-show patients, reduce your legal risk, and avoid massive revenue losses? That’s where nationally recognized healthcare compliance attorney, Gina L. Campanella, Esq., FACHE, can help. During her upcoming live online training on Wednesday, September 29th at 1pm ET, Gina will provide you with step-by-step answers to this costly, lawsuit-ridden issue.

Here are just a few of the step-by-step, plain-English strategies for no-show patients Gina will provide you with during her upcoming, 60-minute live online training session:

  • How to correctly “fire” a patient for chronic no-shows and avoid an abandonment lawsuit
  • Create a no-show policy that has some teeth but doesn’t put you at risk
  • Charge for no-shows and comply with state and federal laws
  • Get patients to pay no-show fees without having them leave your practice
  • Comply with Medicare and Medicaid rules and avoid being excluded from these plans
  • Implement an internal office policy on no-shows your staff will really use
  • Get verbiage for a no-show letter that patients will respond to and protects you
  • Comply with Medicare Transmittal 1279 and still charge for no-shows
  • Write a termination notice letter that protects you against licensing board actions
  • Keep credit cards on file and understand when you can charge it for no-shows
  • Uncover how to charge Medicare patients for no-shows without risking plan exclusion
  • Document no-shows follow up processes to protect you against malpractice claims
  • Pin down allowable no-show charges and understand what “reasonable costs” really are
  • Reduce your no-show percentage to improve your bottom line
  • And so much more…

Who should attend? Anyone in your practice with an interest in reducing no-show patients and your legal risks should attend this expert-led online training. This includes, but isn’t limited to: Practice/Clinic Managers, Administrators, Surgery Center Administrators, Front Desk Managers, Scheduling Managers, Providers, etc. No Show Patients.

No-show patients do more than cost your practice tens of thousands of dollars a year. If you don’t handle them carefully, they can seriously increase your practice’s liability. Also, they can result in lack of patient care follow up and malpractice driven lawsuits.

Unfortunately, you’re never going to be able to completely stop all no-show patients, but you can significantly reduce them and cut your legal risks with the proven strategies you’ll receive from this upcoming, attorney-led online training.  Don’t wait, sign up today.

Meet Your Expert

Gina L. Campanella
Esq, FACHERegulatory Compliance Specialist

Ms. Campanella focuses her practice on business law, healthcare regulatory and transactional matters. She assists her clients with transactional services and regulatory compliance consulting, as well as general counsel services to small and large businesses, medical practices, and professional societies. Clients seek her expertise related to HIPAA compliance, contracting, employment agreements, commercial leases, new practice formation, and surgical center licensing and registration. Ms. Campanella is a nationally respected regulatory compliance specialist who dedicates herself to educating professionals nationwide on issues of healthcare business transactions and regulatory compliance.

Ms. Campanella graduated Magna Cum Laude from Seton Hall University with a Masters in Healthcare Administration in 2012 and earned her Juris Doctor from Seton Hall Law in 2005. She is also a member of the American College of Healthcare Executives (New Jersey Chapter), the American Health Lawyers Association, and the New York City Bar. Several of her certifications include earning the status of Certified HIPAA Administrator from the HIPAA Academy and Fellow in the American College of Healthcare Executives. Ms. Campanella is also an Adjunct Professor at the Seton Hall University School of Health and Medical Sciences.