Patient No-Shows: Reduce Legal Risks and Lost Revenue

Date: Wednesday, June 12, 2024 1:00PM EST Length: 60 Minutes Expert: Jeana Singleton, JD

No-show patients are insanely expensive and can seriously increase your practice’s legal risk.

The problem is that the solutions you’ve probably implemented – charging a no-show patient fee or dismissing a patient for chronic missed appointments – can open you up to liabilities that can cost you more than the original no-show.

No-show patients are a chronic problem. A variety of sources report that they cost US physician practices approximately $150 BILLION a year. Outpatient no-show rates generate an average loss of 14% in daily revenue. Can you really afford to lose 14% of your revenue?  Especially now when the cost of everything is going up so dramatically.

So, what can you do to better manage no-show patients, reduce your legal risk, and avoid massive revenue losses? That’s where attorney, Jeana Singleton, JD, can help. During her upcoming online training on Wednesday, June 12th at 1pm ET, Jeana will provide you with step-by-step answers to this costly, lawsuit-ridden issue.

Here are just a few of the step-by-step, plain-English risk-reduction strategies for no-show patients Jeana will provide you with during her upcoming, 60-minute live online training session:

  • How to correctly “fire” a patient for chronic no-shows and avoid an abandonment lawsuit
  • Create a no-show policy that has some teeth but doesn’t put you at risk
  • Charge for no-shows and comply with state and federal laws
  • Get patients to pay no-show fees without having them leave your practice
  • Comply with Medicare and Medicaid rules and avoid being excluded from these plans
  • Implement an internal office policy on no-shows your staff will really use
  • Get verbiage for a no-show letter that patients will respond to and protects you
  • Comply with Medicare Transmittal 1279 and still charge for no-shows
  • Write a termination notice letter that protects you against licensing board actions
  • Keep credit cards on file and understand when you can charge it for no-shows
  • Uncover how to charge Medicare patients for no-shows without risking plan exclusion
  • Document a no-shows follow-up process to protect you against malpractice claims
  • Pin down allowable no-show charges and understand what “reasonable costs” really are
  • Reduce your no-show percentage to improve your bottom line
  • And so much more…

Who should attend? Anyone in your practice with an interest in reducing no-show patients and legal risks they create for your practice should attend this expert-led online training. This includes, but isn’t limited to: Practice/Clinic Managers, Administrators, Surgery Center Administrators, Front Desk Managers, Scheduling Managers, Providers, etc.

No-show patients do more than cost your practice tens of thousands of dollars a year. If you don’t handle them carefully, they can seriously increase your practice’s liability. Also, they can result in lack of patient care follow-up and malpractice-driven lawsuits.

Unfortunately, you’re never going to be able to completely stop all no-show patients, but you can significantly reduce them and cut your legal risks with the proven strategies you’ll receive from this upcoming, attorney-led online training.  Don’t wait, sign up today.

Meet Your Expert

Jeana Singleton
JDMember and General Counsel, Brennan, Manna & Diamond, LLC

Jeana is a Member of Brennan, Manna & Diamond, as well as a member of the firm’s Executive Committee and serves as the firm’s General Counsel. Her practice includes counseling businesses, providers and other healthcare organizations on legal issues that impact their performance.

With over a decade of experience, Jeana helps clients navigate regulatory updates, the growth of consumer-driven health practices, and the rapid advancement in technology-based medicine including telemedicine, orthopedic implants, and other medical technologies advancements.

Jeana regularly presents on topics such as compliance, clinical transformation, operational integration, regulatory issues and guidelines, revenue cycles and other related subjects that are redefining healthcare and how it is managed. Staying relevant in a transforming industry is key to sustainability and the value that Jeana offers.