Free Tools & Resources

Front Desk Phone Etiquette Skills: Improve Your Patient Service Fast

Providing poor service (including over the phone) is one of the quickest ways for you to lose patients. A recent study indicated that almost 89% of patients will leave a practice after just two poor service experiences. So, your chances to get it right are very limited.

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Live Webinar: You attend the training online at a specific date and time along with the expert presenter who will answer your questions.

CD-ROM: A recording of the actual live event (including the Q&A). Your CD-ROM will be mailed to you via USPS First Class Mail within 48 hours of the live training date.

On-Demand Recording: Watch a recording of the live event anytime – as often and for as long as you’d like. Access the recording (including Q&A) online within 24 hours of the live training date and time. Simply log into your Healthcare Training Leader account.

Live + CD-ROM: You attend the training online at a specific date and time along with the expert presenter who will answer your questions. You’ll also be mailed a recording of the actual live event on CD-ROM.

Live + On Demand: You attend the training online at a specific date and time along with the expert presenter who will answer your questions. You’ll also have access to a recorded version of the training to access at your convenience.

Corporate Access: Select this option to receive online, on-demand access to your training across each of your locations. Setup will be initiated by our account team within 48 hours of your enrollment and can be utilized by your entire team.

You and your entire team, at all your locations, can attend as many live and view as many recorded trainings as you like for 12 months.

You and your team, in one single location, can attend as many live and view as many recorded trainings as you like for 12 months.

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Front Desk Phone Etiquette Skills: Improve Your Patient Service Fast

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