Front Desk

  • FRONT DESK
    Expert Presenter: Steven S. Wilder BA, CHSP, STS

    Expert strategies for you and your front desk team that will help you defuse the angriest patient with a smile before it gets out of control and leave the patient happy (the majority of the time).

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  • Phone etiquette
    Expert Presenter: Tracy Bird FACMPE, CPC, CPMA, CEMC, CPC-I

    You can recoup lost revenue due to COVID-19 with a proven phone etiquette plan.  In this training, you’ll learn how to implement proper phone skills that improved patient communication, satisfaction and volume.

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  • Hipaa for front desk staff
    Expert Presenter: Tracy Bird FACMPE, CPC, CPMA, CEMC, CPC-I

    Get the tools necessary for your front desk staff to protect your patients’ privacy. This front desk-specific online training will provide you with everything you need to prevent HIPAA violations and efficiently….

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  • Boost Front Desk Collections
    Aug 18, 2020 - 1:00 ET
    Expert Presenter: Tracy Bird FACMPE, CPC, CPMA, CEMC, CPC-I

    If your front desk collections don’t make up at least 25% of your revenue, you are losing money. You can halt these losses by implementing the step-by-step collection strategies you’ll receive during …

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  • Expert Presenter: Jay Hodes

    This handbook will help you improve your practice’s front desk HIPAA compliance, avoid the nightmare of an audit, and protect yourself against massive violation penalties. A downloadable, editable form library….

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  • Front Desk
    Expert Presenter: Tracy Bird FACMPE, CPC, CPMA, CEMC, CPC-I

    Your reception staff and personality are the face of your practice. Without the skills, it’s only a matter of time before a difficult situation drives patients away. But, there is something you can do about it…

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  • patient satisfaction doctor satisfied patient
    Expert Presenter: Robert Spiel MBA

    Learn the proven patient satisfaction formula that will dramatically improve your patients’ satisfaction, and in return boost your reimbursement, reduce risk, and improve productivity.

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  • Expert Presenter: Mary Pat Whaley FACMPE, CPC

    No-shows and late cancels are a costly nightmare. They can lead to revenue losses for your practice of  thousands of dollars- not to mention the management, scheduling, and patient care challenges they cause…

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  • Expert Presenter: Tracy Bird FACMPE, CPC, CPMA, CEMC, CPC-I

    Miscommunicated patient complaints lead to scheduling nightmares. Patient interactions lead to confusion and dissatisfaction. And if these continue eventually patients will start looking for a new care provider…

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  • Expert Presenter: Leonta Williams RHIA, CCS, CCDS, CPC, CPCO, CRC, CEMC, CHONC

    Medicare’s new online MBI Look Up Tool is available on your MAC’s secure portal. Once you master how to use it, you’ll be able to help your patients with the information they need and breakthrough a major barrier to…

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  • Expert Presenter: Owen Dahl LFACHE, CHBC, LSSMBB

    Getting paid for out-of-network patients is more difficult now than ever before. By making easy-to-implement modifications to how you manage your out-of-network patients, you can improve the…

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  • Expert Presenter: Tracy Bird FACMPE, CPC, CPMA, CEMC, CPC-I

    It’s not enough anymore for your nurses to be JUST amazing clinically. Your nursing team negatively interacting with your patients has very real, hard-hitting consequences for your practice. Don’t make the mistake of…

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  • Expert Presenter: Michael McCoy

    HIPAA guidelines are a moving target. HIPAA has changed over 100 pages of its requirements with new guidelines. Without a little help, keeping up can feel impossible, but it doesn’t have to…

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  • Expert Presenter: Deron Bibb MBA

    Every time you lose a member of your front desk staff it costs you – BIG (as much as 3x salary, more for smaller practices). Get best practices when hiring for your reception positions plus keep them longer by […]

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  • Expert Presenter: Jim Grigsby

    Written communication skills are critical to being a good manager. You must be able to clearly and concisely communicate with your staff, patients, & providers. These skills are more important than ever considering […]

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  • Expert Presenter: Rhonda Granja B.S., CMC, CMOM, CMA, CPC

    Poor staff attitude and communication are among the top 5 reasons why patients leave practices. The good news is, that with the right training, your front desk team can be your best ally. Get proven techniques […]

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