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Front Desk Customer Service

Head Off 3 Common Front Desk Customer Service Disasters

What’s the most important position in your practice? If you said “doctor” you’re wrong. It’s actually your front desk customer service staff. They are the “gatekeepers,” and typically the very first contact experience a patient has with your office. If it’s a bad front desk customer service, they won’t be seeing your doctor at all. […]
Published Date: August 20, 2019
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icd-10-cm-code-changes

ICD-10-CM Code Changes Broken Down by Specialty

Knowing what ICD-10-CM code changes you need to focus on updating this Fall can be like finding a needle a haystack. ICD-10-CM code changes for 2020 include 324 code changes (273 new, 21 deleted, and 30 revised codes) – and you need to hone in on the ones you need to educate staff on, watch out […]
Published Date: August 18, 2019
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provider credentialing

New Provider Credentialing: Your Top 10 Questions — Answered!

Does even thinking about new provider credentialing give you a headache? Sure, you’re anxious for new providers to start generating revenue for your practice. But you’re also dreading those long, complicated forms that are so easy to mess up. Credentialing is anything but simple. One misstep, and your practice’s revenue cycle will slow to a […]
Published Date: August 15, 2019
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Claim form errors

Best Practices to Avoid Costly Claim Form Errors

Everyone makes mistakes. Unfortunately, sometimes small mistakes will cost you big time. Such is the case with claim form errors. The CMS form 1500 is your primary means of getting reimbursement from Medicaid, Medicare, and Tricare. Even a minor claim form error can delay processing and payment or worse—lead to denial. On the flip side, […]
Published Date: August 13, 2019
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Maximize Billable Opportunities for Coding Remote Patient Monitoring

CMS won’t release the 2020 Medicare Physician Fee Schedule final rule until later this fall, but that doesn’t mean you should wait to shore up your reimbursement for coding remote patient monitoring based on the proposed rule. Released in July, the proposed rule contains important clues about what you can expect next year. And even […]
Published Date: August 11, 2019
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Ace Changes for MIPS Promoting Interoperability 2019 with 11 Tips

Did you receive a perfect score in the MIPS Promoting Interoperability category in 2017 or 2018? Most practices did in those first two years, but this year, it will be much more difficult to achieve even a high score let alone a perfect one with the changes for MIPS Promoting Interoperability 2019. The worst case […]
Published Date: August 8, 2019
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How to Train Hospital Staff for an Active Shooter

With increased shootings, active shooter training for hospitals is critical. Hospitals and various other healthcare organizations are increasingly developing response plans for handling these incidents and protecting both hospital staff and patients with active shooter training for hospital employees. Does your healthcare facility have such a plan in place? Do you, and other people you […]
Published Date: August 6, 2019
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What Type of Education Is Needed for Medical Billing and Coding?

Pursuing a career in medical billing and coding can be one of the most rewarding experiences in your life. This is a serious and complex field that is becoming more and more competitive. You don’t have to be a doctor or a nurse to help thousands of patients, because you can contribute quite a lot […]
Published Date: August 4, 2019
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5 Ways to Prevent HIPAA Violations – And How to Respond to a Breach

Your network is behind a firewall. Your email is encrypted. You change your EHR passwords every three months. Think you’re safe from preventing HIPAA violations? Think again — and then take a good look in the mirror. Human factors are by far the biggest source of risk, experts say. In fact, more than half (59 […]
Published Date: August 1, 2019
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Solve Your 5 Biggest Modifier 59 Problems by Focusing on ‘Separate’

If you’re using Modifier 59 to get paid for multiple procedures, auditors are watching you. Modifier 59 has been on the OIG’s (Office of the Inspector General) radar for a while now, and because of consistent misuse and abuse, it will likely stay that way. Modifier 59 allows you to unbundle — separately report and […]
Published Date: July 29, 2019
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