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Practice Mgmt

Practice Mgmt

emotional intelligence

Retain Employees by Evaluating Emotional Intelligence Early on

When you’re interviewing new team members for your medical practice, you’re looking for someone with experience, a positive outlook, a personality that fits with your other staff members, and a background of punctuality, among other traits. But you should also be reviewing the person’s emotional intelligence. This refers to someone’s ability to notice, evaluate, and […]
Published Date: August 31, 2022
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phone skills

Retain Patients by Improving Your Practice’s Phone Skills

Good patient relations can mean more than just reading a script when you’re talking to patients on the phone. In many cases, how you say something is just as important as the message you’re trying to convey. Take, for example, what happens when a patient asks for an appointment and your front desk staff member […]
Published Date: August 24, 2022
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provider directory

Cut Your Risk: Update Provider Directory When Providers Leave

Every practice manager knows the importance of creating policies and processes to follow when a new provider joins — but it’s important to remember that you must also create know what to do when a provider leaves your practice. And even if you have a list you’ve been using for years, there’s one item that’s […]
Published Date: August 18, 2022
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denied claim appeal letter

Include These 5 Items in Your Appeal Letter to Achieve Success

Every medical practice has been there: You get a notification from an insurer that your claim is being denied, downcoded, or held for more information. In many cases, this can mean thousands in lost reimbursement for a service you’ve already provided. Therefore, your best bet is to appeal inappropriate denials so you can recoup the […]
Published Date: August 17, 2022
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how to deal with angry patients

Ask These Questions to Calm Angry Patients at the Front Desk

The sooner you can de-escalate angry patients, the better it will be for everyone in your office. The key is to ask questions that will ease their tension and create a calmer environment. Consider the following examples of questions that can help when you’re figuring out how to deal with angry patients. 1. Identify Common […]
Published Date: August 10, 2022
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angry patient

Five Intuitive Ways to Identify Potentially Violent Patients

Anger is a natural emotion that affects everyone now and then, but when an angry patient comes to your front desk, the repercussions can be serious. Not only can dealing with stressed-out patients make it hard for your front desk team members to do their jobs, but having someone cause a scene in your waiting […]
Published Date: August 9, 2022
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fees for copies of medical records

Accurately Calculate Patient Record Copying Fees to Avoid Fines

Every practice manager knows how important it is to provide patients with access to their medical records as required by the HIPAA laws. But what you may be less clear about is how to calculate fees for copies of medical records — and if you ask patients to pay too much, you could be hit […]
Published Date: August 1, 2022
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Patient scheduling

Scheduling Tactics to Reduce No-Shows and Boost Revenue

Patient scheduling seems pretty straightforward. The patient calls in and the person who answers the phone makes the appointment. Wouldn’t it be great if things were really that easy? How you manage your patient appointment scheduling can have significant positive and negative outcomes for your practice. This is true whether you use an electronic schedule […]
Published Date: May 19, 2022
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No show appointment

Reduce No Show Rates with Proven Dynamic Scheduling Tactics

Your no-show appointment rate will never be zero but keeping it low is essential to keeping your provider’s schedule full and protecting your practice’s revenue flow. Dynamic scheduling could be your knight in shining armor. When patients don’t show up, you’ve lost an opportunity to get paid, your providers are wasting their time, and you’re […]
Published Date: April 14, 2022
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Phishing attacks

Stop Email Hackers from Getting Access to Your Patient Info

Each time one of your staff members opens an email message, it puts your practice at risk of being hacked. One of the most common types of attacks hackers use is phishing. Scammers have stepped up their game with new, innovative phishing attempts – and they’re targeting healthcare practices just like yours. According to a […]
Published Date: March 25, 2022
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