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Substance use disorder
New Regs Restrict Release of Patient Info w/Substance Use Disorder Dxs
Jun 6, 2024 - 1:00 ET
Expert Presenter: Melissa Soliz JD

Avoid violating the recently-updated medical record confidentiality rules for your patients with substance use disorder diagnoses. Healthcare attorney Melissa Soliz helps you avoid massive fines during her online training event.

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front desk staff
Front Desk Fundamentals That Guarantee Success
Jul 2, 2024 - 1:00 ET
Expert Presenter: Tracy Bird FACMPE, CPC, CPMA, CEMC, CPC-I

Ensure your front desk staff have the foundational skills necessary to ensure your practice runs smoothly and patients stay satisfied. Use this step-by-step Front Desk 101 online training to help. Sign up today.

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HIPAA Compliant Texting
NEW HIPAA Compliant Texting Guidance: Avoid Audits & Penalties
Expert Presenter: Iliana Peters JD, LLM, CISSP

The biggest HIPAA violations generally occur when your providers text or email their staff, and with new CMS guidance out on texting patients, you can’t afford to miss them. Learn expert tactics to avoid massive penalties and fines.

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HIPAA compliance
Head Off Front Desk HIPAA Nightmares
Expert Presenter: Tracy Bird FACMPE, CPC, CPMA, CEMC, CPC-I

HIPAA violations in medical practices can have serious consequences, ranging from financial penalties to damage to the reputation of the healthcare provider.

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phone etiquette
Front Desk: First-Rate Phone Etiquette Skills for Your Practice
Expert Presenter: Tracy Bird FACMPE, CPC, CPMA, CEMC, CPC-I

The front desk staff in medical practices play a crucial role in creating the first impression and setting the tone for patients’ experiences. Effective phone etiquette is essential for providing excellent customer service.

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Medical records destruction
Avoid Medical Record Destruction Mistakes and $50,000 Fines
Expert Presenters: Daphne Kackloudis Esq.; Ashley Watson Esq.

Make sure you comply with new medical records destruction laws (and their extended deadlines). Comply with eye-opening requirements by receiving step-by-step advice from expert healthcare attorneys to prevent massive fines.

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Negative reviews
Respond to Patient Negative Reviews Online Without Violating HIPAA
Expert Presenter: Joseph Lazzarotti Esq., CIPP

Incorrectly responding to patient negative reviews online can significantly increase your risk of violating HIPAA. Find out how to protect your practice’s reputation and avoid HIPAA penalties without violating patient privacy.

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Information blocking
Head Off Newly Added $1M Fine for Info Blocking Records Access Errors
Expert Presenter: Iliana Peters JD, LLM, CISSP

Federal Information Blocking rules dramatically expand how, when and to whom you must allow access to medical records. Get expert tactics to ensure you avoid new $1 million violation penalties, while remaining HIPAA-compliant.

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ChatGPT
Stop ChatGPT from Increasing Practice Compliance & Legal Risks
Expert Presenter: Leslie Boles BA, CCS, CPC, CPMA, CHC, CPC-I, CRC

Using ChatGPT’s AI tools to improve your practice’s productivity can significantly increase your compliance and legal risk – unless you know how to avoid it. This expert-led online training will help you protect against violations.

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HIPAA and Telehealth
Comply w/Modified HIPAA and Telehealth Rules, Prevent Penalties
Expert Presenter: Amanda Waesch Esq.

The government has made complying with HIPAA for telehealth more difficult with a variety of rule modifications. This online training will provide you with actionable tips to stay compliant and help you avoid audits & fines.

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Charging for medical records
Stop $85,000 Penalty: Comply with Medical Records Fees Rule
Expert Presenter: Laura Fryan JD

Failing to comply with rules for charging for medical records, including what and how you can charge, can leave you with massive HIPAA violation penalties. Not updating your fees could leave you facing hefty fines.

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Self-Pay Patients
Head Off Massive Financial Penalties for Innocent Self-Pay Billing Errors
Expert Presenters: Daphne Kackloudis Esq.; Ashley Watson Esq.

Correctly billing self-pay patients is more important now than ever. Self-pay patient numbers are rising due to the May 11 PHE expiration. This training will help comply with self-pay billing rules and keep you out of trouble with the Feds.

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Phone etiquette
Proven Dental Practice Phone Etiquette Skills to Keep Patients Coming Back
Expert Presenter: Angela Davis Sullivan

Stop losing dental patients due to poor phone interactions with time-tested phone etiquette skills for your entire team. These simply strategies are proven to positively impact on your dental practice’s success.

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Release of Medical Records
Stop Costly Legal Errors When Responding to Medical Record Requests
Expert Presenter: Lester J. Perling JD, MHA, CHC

Mistakes when authorizing the release of medical records can lead to expensive legal problem – especially when you’re responding to legal requests. Help your practice comply with State/Federal laws and get it right the first time.

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HIPAA compliance officer
Comply with HIPAA Compliance Officer Practice Mandates
Expert Presenter: Jay Hodes

If you knowingly violate HIPAA guidelines your fines will be more hefty, but even if you didn’t realize you were not in compliance you can still be fined up to $50,000 per each violation. There is a lot riding on you getting it right. Learn how to better manage your practice’s HIPAA compliance.

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Outsource Medical Billing
Proven Tactics to Boost Your Outsourced Billing Reimbursement
Expert Presenter: Owen Dahl LFACHE, CHBC, LSSMBB

How you manage your outsourced medical billing vendor relationship can seriously increase your claims’ reimbursement and decrease your financial and legal risk. Expert Owen Dahl’s training will show you how.

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Fact witness
Prevent Costly Errors as a Medical Expert or Fact-Based Witness
Expert Presenter: Bryan Meek Esq.

Being a medical expert or fact witness can leave you exposed to medical society sanctions, HIPAA fines and even lawsuits. During this attorney-led online training, you’ll get proven strategies to help you survive providing testimony.

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HIPAA medical records release laws
New Law: Avoid Errors When Releasing Female Patient Records
Expert Presenters: Dominique Shelton Leipzig Esq.; Charles E. Harris II, Esq.; Brittney Leyva Esq.

Despite recent government ruling about reproductive rights, medical practices must stay compliant when responding to requests for patient records. Learn how to comply with these new laws when disclosing PHI.

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Virtual credit card
Increase Revenue by 5%, Stop Paying Virtual Credit Card Fees
Expert Presenter: Kem Tolliver BS, CMPE, CPC, CMOM

By making you use virtual credit cards for your reimbursement payments, payers are passing their processing fees on to you. You can refuse and keep more of the money your practice is due. This training will show you how.

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Managing remote workers
Prevent Remote Worker Legal Violations with Bulletproof Policies
Expert Presenter: Kelly Holden JD

Managing remote workers is tough, and the various laws and regulations you must comply with make it more complex. Avoid complaints and violations by attending this expert-led online training.

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Unlimited Annual Training Subscription Plan
Annual Training Subscription:
Proven Online Training for Your Entire Office

Access Over 200+ Coding, Billing, Compliance, Credentialing and Practice Management Online Training Sessions in 1 Place.

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Medical Records Patient Access
Stop Cures Act and Patient Access Fines, Federal Deadline has Passed
Expert Presenter: Joseph Lazzarotti Esq., CIPP

The deadline to comply with the new Cures Act (information blocking) and patient access rules has passed. Get the help you need to avoid compliance violation penalties and fines. Sign up for this attorney-led online training.

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HIPAA SUBSTANCE ABUSE
Avoid Easy-to-Make Substance Abuse Record Release Errors, Penalties
Expert Presenter: Gina L. Campanella Esq, FACHE

Disclosing substance abuse patient records when you shouldn’t can get you hit with significant fines for each violation. This online training will walk you through exactly when you can and can’t disclose drug and alcohol details.

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Substance Abuse Employment Policies
Manage Staff Substance Abuse Without Violating Employee Laws
Expert Presenter: Kelly Holden JD

Get the exact steps you need to ensure your Substance Abuse policies comply with employment laws.  The solutions you’ll receive from this online training will help your practice avoid costly violations and lawsuits.

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Deceased Patient Medical Records
Protect Deceased Patient Medical Records for Decades or Face Massive Fines
Expert Presenter: Gina L. Campanella Esq, FACHE

HIPAA regulations don’t die with your patient! Learn how to comply with family, attorney, and third-party requests and federal laws for deceased patient medical records without landing in a financial mess.

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Physician Online Reputation
Combat Damaging Online Reviews of Your Practice to Win More Patients
Expert Presenter: Chad Schiffman HCISSP, CRCMP, MA

Avoid common mistakes when responding to online reviews (both negative and positive).  This training will help you maintain a positive online reputation, boost new patient volumes, and avoid massive HIPAA penalties.

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Head Off Front Desk HIPAA Nightmares
Head Off Front Desk HIPAA Nightmares
Expert Presenter: Jay Hodes

This handbook will help you improve your practice’s front desk HIPAA compliance, avoid the nightmare of an audit, and protect yourself against massive violation penalties. A downloadable, editable form library….

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Pediatric and Adolescent HIPAA Requirements
Head Off Costly HIPAA Violations for Minor Patients
Expert Presenter: Gina L. Campanella Esq, FACHE

Head off expensive pediatric and adolescent patient HIPAA violations by mastering the complexities of when and to whom you can releasing personal information by attending this healthcare-attorney-led online training.

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woman worried
Natural Disaster Recovery: Protect Your Practice and Patients
Expert Presenter: Steven S. Wilder BA, CHSP, STS

Your practice is not immune to the devastation of a natural disaster. Don’t make the mistake of not being prepared. It’s not just about preparing for the event. There are actions you can take today to improve…

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Docandassistcomp
Prevent Most Common HIPAA Violations and Massive Penalties
Expert Presenter: Jay Hodes

Actionable tactics to help medical practices avoid the most common HIPAA violations. HIPAA expert will walk you through how to best protect your practice from audits, violations, patient complaints, and fines.

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girl stop hand
HIPAA and Ransomware: Protect Against Attacks and Violation Penalties
Expert Presenter: John Brewer

Cyberattacks use ransomware that infects your files & then demands you pay a ransom to get them back. Plus, HIPAA considers them compromised & subject to significant penalties and fines…

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annual site license subscription
Annual Training Subscription
Online Training for Your Entire Team

National Experts Help You Keep ALL Your Practice Locations Compliant and Running Smoothly with Nearly 200 Online Targeted Trainings.  You and your entire team will receive immediate access to nearly 200 expert-led, how-to trainings to ensure you have the most up-to-the-minute guidance necessary on critical topics such as: coding and billing accuracy, denials, complex HIPAA[...]

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Social Media HIPAA Policy: Head Off Violations
Expert Presenter: John Brewer

Social media use is increasing, not decreasing. This means that someone on your staff is most likely posting to a social media site right now. Make sure you are protected with a plan that really protects […]

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post
PHI breach
Avoid Text and Email PHI Breach Risk With Three Key Tips

You may be accustomed to hearing about the massive PHI breach instances that affect large healthcare systems, but they aren’t the only HIPAA violations that occur. In reality, small breaches take place every day often involving texts or emails that aren’t sent securely or that end up going to the wrong place. Communicating with patients[...]

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HIPAA violations
5 Common HIPAA Violations and 5 That May Surprise You

You probably already know that HIPAA violations are rampant across the country, and that as much effort as you may put into encryption software and computer passwords, some protected health information (PHI) may still fall into the wrong hands. What you may not realize is that HIPAA violations can happen in some very unlikely places.[...]

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Outsourced medical billing
Why This Part B MAC Cautions Practices About Outsourcing Billing

Working with an outsourced medical billing company can improve the workflow in your practice, allow you to take some of the work off of your team members and help bring in reimbursement faster. And according to one Medicare Administrative Contractor (MAC), it can also put you at risk of reputational harm and HIPAA violations. Background:[...]

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HIPAA breaches
3 Recent HIPAA Breaches — And How You Can Avoid Them

Patient privacy may be at top of mind when you’re faxing and emailing medical records, but breaches can (and do) still occur every day. With 2023 in the rear-view mirror, it’s a good time to take a look at the HIPAA breaches that struck healthcare entities over the past 12 months. Check out three HIPAA[...]

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Online reviews
6 HIPAA-Compliant Ways to Respond to Online Patient Reviews

Your medical practices is like any other business, in that it has an online presence — which means that sometimes, online reviews are posted, and they aren’t always positive. However, responding to online reviews, even if you feel you’re simply defending your practice, can land you in hot water if your response accidentally violates patient[...]

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Excel pivot tables
3 MS Excel Features That Can Benefit Medical Practices

If you work in a medical practice, you know how useful Microsoft Excel can be for everything from tracking revenue to logging HIPAA requests. But because Excel offers an unlimited number of ways to display data and information — and to analyze it — you may find some benefit from discovering new ways to use[...]

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Healthcare data breaches
3 Trends in Healthcare Data Breaches – And How to Avoid Them

A review of the government’s most recent stats about healthcare data breaches reveals a bit of both good news and bad news. On the plus side, there have been fewer data breach attacks on US health care providers and systems so far in 2023. But the bad news is that when attackers strike, they breach[...]

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ChatGPT
5 Possible Healthcare Compliance Risks From Using ChatGPT

Whether you’ve spent hours learning ChatGPT or you’re just dipping your toe into this relatively new artificial intelligence technology, one thing is clear: ChatGPT is probably being used somewhere in your medical practice, and it could be putting you at risk of compliance problems. Why? Because even if it’s helpful in filling out charts or[...]

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HIPAA violations
5 Common Front Desk HIPAA Problems and 5 Ways to Fix Them

Believe it or not, most HIPAA violations occur by accident, due to simple human errors—but that doesn’t mean they don’t qualify as violations. You could be fined if your practice lets a patient’s protected health information (PHI) fall into the wrong hands, whether your staff member did it deliberately or not. To reduce your practice’s[...]

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telehealth
How to Update Your Telehealth Security With the PHE Over

As most practices are aware, the COVID-19 public health emergency ended on May 11, 2023, and with it came the end of relaxed HIPAA rules for providers meeting with patients over telehealth. The Office of Civil Rights (OCR) has given providers a 90-day flexibility period to ensure telehealth systems and practices are in line with[...]

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Doctor pay
Report: Medicare Physician Pay Down 22% in Last 20 Years

When most businesses look to the future, they envision income and revenue rising incrementally over time, and medical practices are no exception. However, the results of a new survey show that when adjusted for inflation, Medicare physician pay dropped 22 percent between 2001 and 2021. That’s the word from the 2023 Physician Compensation Report by[...]

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Credit card on file
Compliantly Keep Credit Cards on File for Simpler Collections

Medical practices encounter dozens of touchpoints when patient collections can fall through the cracks. From patients who fail to show up for appointments and those who haven’t met their deductibles to people who simply have coinsurance to pay, the possibilities are endless. That’s why some practices choose to keep a credit card on file. While[...]

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telehealth
Which Telehealth Rules Will Go Away When the PHE Ends?

Ever since the public health emergency (PHE) began during the early days of the COVID-19 pandemic, practices have gotten accustomed to the adjusted rules and regulations, which have included more telehealth flexibilities than ever before. However, when the PHE ends on May 11, many of those provisions will go away. Find out which telehealth PHE[...]

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encryption
To Encrypt or Not to Encrypt: Know the Encryption Pros and Cons

Encrypting your medical records, communications and documents can add a deeper layer of security to the protected health information (PHI) that you share and store. When you encrypt data, you’re obscuring it from unauthorized users, making it less likely to be seen by others. If you’re thinking of launching an encryption policy at your practice,[...]

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Medical front desk
5 Regulatory Issues Every Front Desk Staff Member Must Master

Being at the front desk of a medical practice can sometimes feel like you’re running interference at an air traffic control station. From working with insurers to calming frustrated patients, the job can be all-encompassing. One area that some medical front desk staffers may not have time to focus on is unfortunately one of the[...]

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Telehealth regulations
HIPAA and Telehealth: Four Essential Ways to Stay Compliant

When the pandemic first began impacting U.S. medical practices in 2020, many providers scrambled to get their telehealth systems up and running to meet the telehealth regulations. Today it’s a completely different landscape, with telehealth one of the norms in modern practices and many organizations declaring that telehealth is here to stay. Even as these[...]

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HIPAA
Your Comprehensive Guide to Performing Weekly HIPAA Analyses

When patients come to your practice, they expect their medical information to remain private, and it’s your job to make sure that happens. To stay on top of your HIPAA requirements, your best bet is to create ongoing, weekly and quarterly checklists that can help you remain on track with every responsibility. As a best[...]

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HIPAA
Check These Ongoing HIPAA Responsibilities to Stay on Track

Keeping your patients’ information private is one of the most important ways to stay compliant at your medical practice, and requires more than just signing off on forms. It requires vigilance and commitment, and that means you may need to perform a few ongoing tasks to stay on track with HIPAA compliance. As part two[...]

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HIPAA
Consult This HIPAA Checklist Every Quarter to Stay Compliant

When the HIPAA privacy laws first went into effect, medical practices were vigilant—but that hasn’t necessarily been the case recently. Some practices have relaxed their HIPAA compliance, and that’s a mistake. The government is still coming after violators, and has imposed more than $133 million in HIPAA settlements and penalties as of Sept. 30, 2022.[...]

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Summary plan description
Steer Clear of ERISA Violations With a Summary Plan Description

The Employee Retirement Income Security Act (ERISA) governs how your practice must communicate to your employees about such topics as your health insurance plan and your retirement benefits. If your practice doesn’t abide by the law, you could face massive civil and criminal penalties, so it’s essential to stay on top of the requirements. One[...]

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Access to medical records
5 Steps Prep You for Oct. 6 Information Blocking Rule Deadline

Medical practices have had a few years to comply with the HIPAA privacy and security rules, which means you’ve gotten a handle on issues like giving patients access to medical records in a timely manner and keeping their private information secure. But one area that you may not have mastered yet involves the Information Blocking[...]

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Remote employee taxes
3 Tax Withholding Considerations for Your Remote Employees

Whether your practice has one remote worker or 20, you can’t afford to make legal mistakes when it comes to the employment and tax rules. As many staffers have shifted to remote work during the pandemic, you’ve had to learn about purchasing at-home office equipment, ensuring you meet HIPAA regulations for remote staff, and much[...]

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Medical records storage
3 Tips Help You Decide Where to Store Protected Health Info

It’s no surprise that you must store patient medical records for a set amount of time—often up to 10 years—depending on your state rules. And if you don’t comply with this requirement, you could face fines up to $50,000 per violation. What you may not know, however, is that your responsibility doesn’t end once you[...]

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HIPAA risk analysis
Create a Solid Telehealth HIPAA Risk Analysis Checklist

Your practice has created a Notice of Privacy Practices, overhauled your policies, and ensured that you don’t have any privacy breaches. But if you haven’t yet performed a HIPAA risk analysis, you’re falling short of the security rules. And with telehealth in such wide use, now is the time to make sure your patient information[...]

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fees for copies of medical records
Accurately Calculate Patient Record Copying Fees to Avoid Fines

Every practice manager knows how important it is to provide patients with access to their medical records as required by the HIPAA laws. But what you may be less clear about is how to calculate fees for copies of medical records — and if you ask patients to pay too much, you could be hit[...]

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Audio-only telehealth
New HHS FAQs: HIPAA Audio-Only Telehealth Rules Clarified

Making sure that your practice complies with the HIPAA Security Rule when providing audio-only telehealth can be confusing. The COVID Public Health Emergency (PHE) had telehealth rules in a constant state of flux.  Fortunately, now that things have calmed down, the government has stepped in with some answers. On June 13, the Department of Health[...]

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Medical records archiving
Archive/Destroy: Comply w/HIPAA Medical Record Access Rules

Archiving and destroying unused medical records may seem like the perfect solution to medical storage space issues (both electronic and paper). However, if you get it wrong, you can end up violating access to medical records rules. Before you destroy any information, be sure you’re not violating HIPAA by not being able to provide your[...]

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HIPAA incident response plan
Master First 3 Steps in HIPAA Response Plan, Reduce Violations

In 2021, HIPAA breaches exposed more than 45 million patient records to hackers and marked a new annual record for HIPAA-related information offenses. HIPAA data violations not only put sensitive patient information in the hands of nefarious actors, but they also open your practice up to serious fines and penalties. Even unintentional HIPAA breaches can[...]

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Stop HIPAA Errors When Patient Can’t Pay Record Copy Fees

When a patient asks for copies of their medical records, you are required to give them to them – even if they can’t afford to pay the standard fees you charge for duplication. Balancing a patient’s right to access their medical records with your desire to cover your costs for the extra time and effort[...]

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Phishing attacks
Stop Email Hackers from Getting Access to Your Patient Info

Each time one of your staff members opens an email message, it puts your practice at risk of being hacked. One of the most common types of attacks hackers use is phishing. Scammers have stepped up their game with new, innovative phishing attempts – and they’re targeting healthcare practices just like yours. According to a[...]

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Release of information
Avoid Front Desk HIPAA Release of Information Violations

Q: Recently, a police officer called our practice and asked our receptionist for a patient’s phone number. We previously saw the patient at the request of the Department of Transportation for a physical. Even though the caller ID indicated that the person on the phone was actually from the police department, our receptionist was unsure[...]

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Patient phone calls
Improve Patient Satisfaction with Proven Hold Etiquette

An estimated 80% of patient first contact happens over the phone. And with practices dealing with smaller staffs and increasing patient requests, chances are good that some portion of patient phone calls will be put on hold. How your staff handles putting a patient on hold can make or break their relationship with your practice.[...]

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Teen records requests
Prevent Costly Errors When Denying Teen Record Requests

Knowing when you can deny access to a teen patient’s medical records is tricky, especially when it’s a parent making the request. To get it right, you must comply with complex federal and state regulations (depending on your state). Teen records requests. In general, there are 4 key situations (plus a new rule related to[...]

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Information blocking rule
Avoid Information Blocking Violations for Patient Records Access

Federal law requires that you provide your patients with “adequate access” to their medical records based on a specific set of criteria. Fail to comply, and you could be hit with significant violation penalties. Information blocking rule. The problem is that these rules are confusing and implementing them correctly can be a challenge  This post[...]

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HIPAA password requirements
Protect Patient Data Password Creation & Management Tactics

Passwords are a part of everyday life for most of us. This is especially true for your medical practice, where you are expected to not only keep your information safe but the personal information of your patients safe as well. In fact, the HIPAA password requirements are the crux of a significant number of violations[...]

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hipaa compliant payment processing
Reduce HIPAA Online Payment Processing Violation Penalties

If your patient walks out the door without paying the amount they owe, your ability to collect decreases by 50%.  The good news is there are several online payment options available to you that can make paying easy for your patients, and reduce your risk of violating HIPAA compliant payment processing rules. Making a mistake[...]

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hipaa compliant data destruction
Prevent HIPAA PHI Disposal Violation Penalties

Your patients entrust you with securing their most sensitive health information from the moment they walk into your practice to long after their visit ends. This not only includes you keeping your patients’ personal information secured but also (Health Insurance Portability and Accountability Act) HIPAA compliant data destruction. HIPAA is more than just a long[...]

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HIPAA compliant voicemails
Head Off Costly HIPAA Violations for Patient Voicemail Errors

Ensuring your staff leaves HIPAA-compliant voicemails is easier than it sounds. Because of this, HIPAA investigators regularly scrutinize practice voicemail processes closely. Phone messages left with patients’ spouses, co-workers, or answering machines without consent are violations each time they occur. HIPAA compliant voicemails. It doesn’t matter whether you speak with someone about their 93-year-old mother’s[...]

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notice of privacy practices
Avoid Notice of Privacy Practices HIPAA Danger Zones

HIPAA guarantees a variety of patient rights — one of these includes a patient’s right to know how you’re going to use their PHI (Protected Health Information). In addition, HIPAA requires you to describe your office’s privacy practices in writing in an easy-to-read format, called a Notice of Privacy Practices. Don’t take this HIPAA notification lightly. This is[...]

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ICD-10-CM coding guideline
Correctly Apply 2022 ICD-10-CM Changes Before Oct. 1st Deadline

You only have a few weeks to fully implement the 2022 ICD-10-CM coding guideline changes by the October 1st deadline. ICD-10-CM coding guideline. It is essential that you apply the 2022 outpatient diagnosis code updates correctly the first time. Failure to do so can lead to denied claims and a halt to your reimbursement. Not to mention the[...]

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covid vaccine mandate
Reduce Legal Risk of Requiring COVID Vaccine for Practice Staff

Mandating vaccines for your practice may or may not be your choice, but how you transition to this trend is fraught with risk if not managed correctly. Between federal regulations, state requirements, and union contracts, it's all too easy to make a mistake that can result in crippling lawsuits and stiff penalties – unless you[...]

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common HIPAA violations
Use Role Playing to Avoid Costly Front Desk HIPAA Errors

Each time one of your patients checks in, his or her personal information has an increased potential of being seen or overheard by someone else in your reception area. However, being aware of this increased risk and setting up preventive actions means you can head off common HIPAA violations at check-in before they occur. common[...]

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HIPAA access control policy
Control PHI Access to Avoid Massive HIPAA Penalties

Simple mistakes such as not controlling who in your office has access to patient information, can inadvertently result in patient complaints and costly HIPAA access control policy violation penalties. At the core of the HIPAA access control policy Privacy Rule is the “Minimum Necessary Requirement” which offers guidelines around how and when patient information can[...]

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HIPAA violation
HIPAA Violations: Protect Patient Information at Your Front Desk

Your front desk team receives a call from a patient and instinctively jots down the caller’s information on a piece of paper. But wait – do they realize this could lead to serious penalties for HIPAA violation? Your front desk could unwittingly be the source of a data breach. A patient or visitor gaining access[...]

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patient access to medical records
Comply with Access to Medical Records Laws to Avoid Hefty Penalties

With the click of a button, any one of your patients can file a complaint against you for failure to grant them easy and timely access to their medical records. However, the complaint alone isn’t what you should be concerned about – it's what comes next. patient access to medical records Complaints about patient access[...]

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Medicare Telehealth Reimbursement
Master 4 Conditions to Qualify for Medicare Telehealth Reimbursement

On April 21, 2021, the Department of Health & Human Services (HHS) renewed the Medicare telehealth requirement waivers that were implemented last year during the pandemic. The new expiration date for these relaxed rules is set for the end of July. This means you have a little while longer to take advantage of these telehealth[...]

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Angry Patient Communication
Front Desk Communication Strategies to Calm the Angriest Patient

Defusing angry or hostile patients is a critical skill for everyone on your front desk team to have. How your staff handles these situations can have a positive or negative ripple effect for everyone in your office. Angry Patient Communication. In many instances, clear communication is the solution. When done correctly this can de-escalate most[...]

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Whistleblower complaints
Resolve Employee Concerns and Stop CMS Whistleblower Complaints

Make no mistake—your employees are being encouraged by CMS to report any suspected Medicare fraud. Whistleblower complaints. CMS offers an incentive to complainants of between 15% to 30% of any money they collect based on the data reported.  So, depending on the extent of the violation, this can easily add up to a significant financial[...]

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Information blocking exceptions
Cures Act Rules: Master 8 Record Access Exceptions to Comply

How and when you grant access to your patient medical records is about to change. Effective April 5th, 2021, new federal guidelines require you to more readily grant access to your patients’ health information, or else. Information blocking exceptions. The regulation driving this change is the new 21st Century CURES Act (also referred to as[...]

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PHI Medical records
Protect These Surprising PHI Examples or Risk Medical Records Fines

Breaking medical records retention and destruction rules means big-time financial penalties — up to $50,000 per violation. And while you generally recognize the most common forms of protected health information (PHI) for example patient names and addresses, you’ll be surprised by the many, many types of patient information that are subject to medical records retention[...]

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1135-based licensure waivers
Get Ready: 1135 Waivers, Licensing Extensions Ending Soon

HHS recently extended the Public Health Emergency (PHE) into January 2021, keeping the 1135 waivers — including licensing requirements — in place, for now. While there is no definitive expiration date for the waivers, one thing is certain — these waivers will end, and if you’re not prepared you could lose your license. 1135 Waivers[...]

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Medical records copying fees
Avoid Copying Fees Violation, Pinpoint the Right Medical Records Rule

QUESTION: When a state has a cap on the allowed records copying rate, is there ever a situation that justifies exceeding the maximum allowance? Sometimes, the request for the records is for a long-term patient, so there are a lot of pages to copy. Would this case permit charging more than the allowed max charge[...]

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Deceased Patient Medical Records
Deceased Patient Records: Stop Fine for Wrongful PHI Access

Your obligation to protect patient privacy doesn’t end when your patient dies — It just gets more complicated. The tricky part is knowing who’s authorized to receive deceased patient medical records because mishandling them will create a financial nightmare for your practice. HIPAA Rule for Deceased Patient Medical Records The HIPAA Privacy Rule states that[...]

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2021 Medicare Physician Fee Schedule Telehealth
2021 CMS Fee Schedule Proposes 5 Telehealth Changes

Your telephone, telehealth exam, and virtual check-in pay could come to a grinding halt unless you’re up to date on the latest potentially upcoming changes to the 2021 Medicare Physician Fee Schedule. Auditors will be checking to see if you tightened your regulations for coding, compliance and more. Prep your practice now on the top[...]

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OCR Alert HIPAA Fraud
OCR Alert: Beware of HIPAA Fraud Scam

QUESTION: We received a postcard in the mail notifying us of a mandatory HIPAA compliance risk assessment from the Secretary of Compliance, HIPAA Compliance Division. What caused our practice to be scrutinized and how should we respond? Question from San Francisco, California subscriber ANSWER: Unfortunately – or fortunately, you have been the target of an[...]

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Telehealth HIPAA COVID
3 Ways to Avoid Telehealth HIPAA Violations During COVID-19

While HHS gave you a carrot and on the last possible day extended the public health emergency through mid-October, you better use the time to tighten up your telehealth privacy – or you could face expensive HIPAA violation penalties. Telehealth HIPAA COVID. CMS has added telehealth audits to its new work plan, so take it[...]

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keep medical records
How Long Must You Keep Medical Records to Prevent Fines?

Retaining medical records for even one patient for the required amount of time is really confusing because there are so many laws you need to follow. But you must keep medical records long enough for all of your patients to protect yourself against hefty FCA violations (up to $50,000 a piece!) and other compliance penalties.[...]

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OIG Telehealth Audit
Learn How to Avoid Telehealth Audit Traps

It’s now official: your telehealth services are on CMS’ radar. The Office of Inspector General (OIG) just announced that it will start reviewing claims for specific violations. The last thing you want to do is pay back money for incorrect telehealth reporting. But that’s exactly what could happen if you don’t tighten up your telehealth[...]

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patient privacy law original
Front Desk Training: Curtail Privacy Law Violation at Your Practice

QUESTION: Patients at our practice check in and sign out at an open station that overlooks the waiting room. Recently, a patient expressed concern that other people in the area might hear her information. How can we reduce the risk of violating patient privacy law when patients are registering for and scheduling appointments? Question from[...]

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Employee Tests Positive COVID
Checklist: Cover Your Bases When Employee Tests Positive for COVID-19

As coronavirus counts surge, it’s now more likely than ever that you’ll have to manage employees who test positive for COVID-19. Doing so is fraught with very real legal and compliance pitfalls. Make one misstep and you could endanger patients and violate privacy and compensation laws. There is a way to follow all the needed[...]

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Contact Tracing
Safeguard Your Patients with Contact Tracing Success Tips

Your practice’s revenue most likely hasn’t returned to pre-coronavirus levels. There are a variety of reasons for this, but one key element is that a portion of your patients are not yet comfortable coming into your practice. To get them back, and to get your reimbursements back to normal, you must rebuild your patients’ trust.[...]

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HHS Relief Fund Reporting original
HHS: Protect Your Relief Funds by Satisfying New Reporting Rule

You can breathe a temporary sigh of relief on your struggle to nail down the ambiguities for your July 10 HHS relief fund reporting. HHS recently released new guidance giving you some extra time and details on the requirements you need to meet. When the Department of Health and Human Services (HHS) swiftly distributed millions[...]

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Compliance program new rules
DOJ New Rules: Fund Your Compliance Plan or Face Massive Fines

With so many improvement areas competing for resources, a sufficiently financed and living breathing compliance plan has not been high on your priority list. But new guidance released June 1 from the Department of Justice (DOJ) that determines penalties based on these added requirements means you must update your compliance program now to avoid massive[...]

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Employee Positive COVID OSHA
Employee With COVID-19: Prevent OSHA Violation

Question: We are testing employees daily for COVID-19 to protect staff and patients. If an employee tests positive for COVID-19, are we required to record an OSHA incident? Question from Los Angeles, CA subscriber Answer: Occupational Safety and Health Administration (OSHA) requirements mandate that you record certain work-related illnesses. COVID-19 is included in the regulation[...]

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Phone skills physician office original
Expert Tips for Stellar Phone Skills That Retain Patients

Due to social distancing under COVID-19, your staff and patients are communicating via phone now more than ever.  Accordingly, the importance of winning phone skills has skyrocketed. Leaving your front desk phone etiquette skills to chance is a nightmare waiting to happen that can cost your physician practice big time. Losing just 3% of your[...]

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Telehealth Insurer Coverage
Telehealth Pay: Insurers Extend Dates

QUESTION: Our patients have really responded to the telehealth services that we introduced to help extend care during the height of COVID-19. We still provide more than 50% of our services via telehealth. Are payers going to extend the telehealth waivers, or will it become more difficult to provide these virtual services? Milwaukee, WI Subscriber[...]

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CPT Code 99211 Telehealth
CPT Code 99211: Get $23 Per Patient on Nurse Telehealth

New CMS rules have expanded your reimbursement opportunities for new patient and telehealth services your registered nurses and medical assistants previously provided for free. The catch is, that if you want to be paid you must know exactly when and how to accurately apply CPT code 99211. Follow these updated Medicare eligibility and incident to[...]

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Reduced Hours Pay During Coronavirus
FFCRA: Comply with COVID-19 Employee ‘Reduced Hours’ Rules

QUESTION: Several of our staff have requested to work less hours per week because of the current unavailability of childcare due to COVID 19. Based on the recent pandemic-related employment rule changes, are we required to pay these employees for their full-time schedule or can we only pay them what they work? Question from Fort[...]

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restarting elective surgery after covid-19
2 Policies Restart Your Elective Surgeries Post Coronavirus

Your practice’s financial stability means you have to quickly scale your elective surgeries back to pre-coronavirus days while complying with new safety guidelines. Two of the top policies you need to iron out and then communicate are your pre-surgical COVID-19 screening processes and surgery visitation allowances. As you create and implement your new COVID-19 surgical[...]

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PPP Loan Forgiveness Guidelines
SBA PPP FAQS: Proven Tactics to Get Max Loan Forgiveness

Whether you’ve already received your funds from the Small Business Association’s (SBA) Paycheck Protection Program (PPP), or you’re still waiting for approval, there are several important rules you must know about. Comply, and your entire loan could be forgiven. Fail to comply, and you could end up on the hook for repaying some—or all—of that[...]

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Employee tests positive for COVID-19
Reduce Liability if Employee Tests Positive For COVID-19

QUESTION: During the COVID-19 shutdown, we continue to see patients in the office on a reduced schedule. Now, we are getting ready to bring back the majority of our staff and ramp up patient office visits. We are concerned that the increased interactions could result in an employee testing positive for coronavirus. Our small practice does[...]

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HIPAA Violations Zoom
Use Zoom Judiciously or Face Lawsuit

QUESTION: We heard that HIPAA allowed any technology for telehealth exams during the pandemic.  While researching the options, Zoom was a low barrier entry due to low monthly cost and single sign on function. We have read reports of some companies banning the technology because of security issues. However, we’ve also read that during this[...]

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Unlock CARES Funding: HHS Broadly Defines COVID-19 Patient Care

QUESTION: We are interested in applying for loans from the CARES Act. While researching the options, we read that the funds are restricted to practices that are providing care for patients with COVID-19. We are an orthopedic practice and caring for patients who may have COVID-19. However, we are not testing patients for the virus.[...]

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remain productive during COVID19
Improve Your Practice and Remain Productive

Stay-at-home orders and mandates to delay elective procedures have significantly reduced patient volume at your practice. To justify paying your staff, you need to quickly find ways for them to remain productive during COVID-19. Between pandemic stress and less work to do, your staff could easily settle into an unproductive rut. But there are ways[...]

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5 Steps Prevent Overcharging COVID-19 Testing

If your practice is testing patients for COVID-19, you’ve got a bunch of new codes and payment rules that you need to follow, so you get paid on time, every time – without violating kit reimbursement law. In the past few weeks, CMS has released a significant amount of guidance on COVID-19 coding and co-pay[...]

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Boost Practice Morale
10 Ways to Stay Connected, Boost Practice Morale

Your practice is adjusting to a landslide of constant changes caused by the recent coronavirus pandemic — decreased patient volumes, remote or furloughed staff, absences due to quarantine orders, etc. However, your patients are still relying on you to provide care and help them overcome the surmounting coronavirus fear and stress. Now, more than ever,[...]

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telehealth incidentto hospital
Get Paid for Remote Services for Your Hospitalized Patients

QUESTION: We are really confused on the constant telehealth regulatory changes. Our providers understand that new codes qualify with less supervision – and even without audio. We have several elderly patients who require ongoing care. Can you provide us with some recent options for CMS paid telehealth so we can continue to care for our[...]

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Work Remotely During the COVID-19 Pandemic
Keep Staff Motivated, Productive When Working Remotely

With many healthcare workers working remotely due to the reduced patient volume and to avoid cross infection, your practice must have a plan in place that spells out who you authorize to work remotely during the COVID-19 pandemic, and specifically how this will be accomplished. Why Work Remotely During the COVID-19 Pandemic? There are several[...]

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Prevent HIPAA Penalties: 5 Emergency Disclosure Rules to Follow Now

As COVID-19 quickly spreads across the country, so will the requests for access to patient Protected Health Information (PHI).  These requests can come from a variety of sources (i.e. patients, health departments, government agencies, family members, guardians, etc.).  It is imperative that you have a firm handle on your obligations and your patients’ rights when[...]

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Master 4 FAQs, Increase Your Telehealth Reimbursement

With telemedicine rules changing daily, you've got to have a solid foundation in telehealth guidelines, so you can make the most of adding these services compliantly to boost your pay during the COVID-19 pandemic. To help healthcare practices treat more patients virtually, Congress passed legislation that allowed the U.S. Department of Health and Human Services[...]

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HIPAA Violation Front Desk Sign In Sheet
Head Off Sign-In Sheet HIPAA Violation Penalties

QUESTION: Patients at our practice sign-in on a paper sheet at our front desk when they arrive for their appointments. Recently, a patient expressed concern that other people signing in might see her information. How can we reduce the risk of violating patient confidentiality when patients sign in (and the associated HIPAA penalties that could[...]

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Coronavirus FAQs: Expedite Your Patient Calls, Ease Anxiety

Your staff are overwhelmed with an increase of phone calls from scared patients about recent symptoms, traveling, masks and more. You can help your front desk staff better manage questions and provide proper advice to reduce fears and schedule needed care. Prep staff to handle the chaos with expert answers ready for your use. Q:[...]

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Collect Outstanding Balance at Your Front Desk Without Waiting Room Outbursts

QUESTION: We collect outstanding balances as patients check in at our front desk – before they see the provider. Generally this goes well, but recently we’ve had several instances of patients getting upset and loud. Not only is this problematic for our front desk staff, it is very uncomfortable for other patients sitting in the[...]

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Boost Your Online Reputation to Drive Referrals and Bring New Patients

Like it or not, your online reputation impacts your ability to attract new patients. Positive patient reviews boost your practice’s credibility and drive referrals. Remember — you never get a second chance to make a first impression! When it comes to your online reputation this is especially true. A recent Software Advice survey reports that[...]

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Front desk phone etiquette
Reduce Patient Loss by Boosting Phone Etiquette

Update Notice:  This blog post was reviewed for accuracy on May 26th, 2021, by a Healthcare Training Leader expert, and determined to be up-to-date, accurate and complete. Front desk phone etiquette. QUESTION: We recently discovered that we lost several patients due to the poor customer service they received over the phone. How can I help our[...]

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HIPAA Student Health Record
Restrict HIPAA Student Record Release or Face Violations

You could get hit with fines for violating HIPAA student health records' rights unless you update your protocols based on new agency directives. The U.S. Department of Health and Human Services (HHS) and the U.S. Department of Education (DOE) updated HIPAA and privacy act laws on how to maintain students’ health records. Some situations allow[...]

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Office Animal Policy
Dodge $75K ADA Fine with Answers to Office Animal Policy FAQs

Whether patients are bringing pets to your office because it's trendy or a medical necessity is not for you — or anyone in your practice — to decide. You need to understand the ADA service dog laws and implement a clear office policy to educate your staff and protect your practice from a blow to[...]

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Prevent Practice Theft & Fraud by Using Healthcare Background Checks

Because your healthcare practice is subject to strict regulations and privy to sought after data, you can’t afford to hire a risky candidate. A compliant healthcare background check is just what you need to screen applicants, verify their credentials, and reduce your financial liability. Pick the Right Types of Healthcare Background Checks You Need Companies[...]

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Medical Records HIPAA Access Penaltty
Provide Timely Medical Records or Risk $85K HIPAA Penalty

You must be vigilant in timely releasing patient medical records or face $85,000 in penalties. That’s the amount fined to the second provider since fines began in 2019. In December, Korunda Medical, LLC in Florida was fined $85,000 for slow-walking a patient’s medical records. This is the second enforcement action and settlement leveraged by the[...]

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Medicare Advantage Overpayments
Keep 60% Pay by Acting on Medicare Advantage Overpayments by Feb

If your physicians participate in Medicare Advantage Plans, keep a sharp eye on the mail. The final Medicare Advantage Overpayments letter is being mailed to practices the first week of January, and it contains a time-sensitive CMS settlement offer that you must act on this Winter or risk significant financial losses. Medicare Advantage Overpayments Letters[...]

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Practice QA: Fend Off Costly Front Desk HIPAA Fax Fines with 6 Actions

QUESTION: I’m trying to prevent my front desk from making HIPAA mistakes when we send and receive faxes that contain protected health information (PHI). What should and shouldn’t you send electronically? Do we need any kind of release on file? Rochester, NY ANSWER: The first key in making sure that front desk HIPAA fax activity[...]

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HIPAA Violations Settlement
3 Tips Avoid $3M HIPAA Violations Settlement for Unencrypted Device

The University of Rochester Medical Center (URMC) has agreed to pay $3 million for a potential HIPAA violations settlement. Master three takeaways so your practice doesn’t land on the same costly path. URMC in New York State which includes healthcare components such as the School of Medicine and Dentistry and Strong Memorial Hospital filed breach[...]

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HIPAA Violations
Practice QA: Derail HIPAA Violations When Leaving Patient Messages

QUESTION: I'm trying to help staff avoid HIPAA violations when leaving patient messages. What should and shouldn’t you say when leaving voice messages for patients?   - Anonymous, Chicago, IL   How to Avoid HIPAA Violations When Leaving Messages ANSWER: To avoid HIPAA violations, first, it’s important that you have a signed consent form on file[...]

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Chronic Care Management
Check 5 Capabilities to Bill Chronic Care Management

Update Notice: This information was updated for accuracy on May 19, 2021. This update reflects the 2021 CPT code changes for Chronic Care Management, specifically the replacement of code G2058 with code 99439. You’ll find this update in the “Facilitate Transitions of Care – Chronic Care Management Options” section below. Whether it’s diabetes, arthritis, or[...]

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Legal Column: 3 HIPAA Compliance Cases Giving Attorney Nightmares – Heidi Kocher, Esq

There’s a lot at stake if healthcare professionals don’t comply with HIPAA and other government regulations. No one knows this better than myself - a healthcare attorney. The relationship between healthcare attorneys and the practices we serve is a paradox. On the one hand, the healthcare attorney is viewed as the institution's life raft —[...]

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Your Top Frustrations Are Staffing, Compliance Changes – Practice Management Survey

If staffing concerns keep you up at night, you’re not alone. Finding/keeping staff and keeping up with compliance changes are the top practice management and compliance issues that practice managers and physicians face, according to the results of Training Leader’s Medical Practice Top Challenges Survey. Read on to see how you stack up to your[...]

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medical records requests
Stick to 4 Medical Records Requests Requirements to Avoid HIPAA Fine

With fines for medical record request violations on the rise, you can’t afford to not comply with releasing records the right way. Sure, distributing records can be an irritation in a busy day but dealing with costly HIPAA violations is way worse. Read on for the skinny on medical records requests – what rules to[...]

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HIPAA Violation nurse giving patient medical records
First Medical Records Patient Access HIPAA Fine Issued

You may have recently seen the announcement that the U.S. Department of Health and Human Services (HHS) and the Office of Civil Rights (OCR) had their first patient access enforcement action. The $85,000 payment wasn't recorded as an actual HIPAA violation, but as as settlement with Bayfront Health of St. Petersburg (Bayfront). So, why should[...]

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Emotional Support Animal
Emotional Support Animal FAQs: Avoid ADA Violations

When a patient walks into your practice with a dog, you must quickly decipher: is this a service animal, an emotional support animal, or is this patient simply trying to get away with bringing Fido along for fun? That’s not a trick question, but it might feel like a tricky one to answer. There’s been[...]

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HIPAA Breach Reporting needed or maybe just a data leak
When Your Data Breach Doesn’t Need HIPAA Breach Reporting

It seems like you hear about HIPAA breach reporting more and more each year. And it’s true. As hackers become more advanced, breaching relatively unprotected healthcare data gets easier and easier. Plus, healthcare data is particularly enticing. Unlike passwords or bank account information, healthcare data — like names, birth dates, and social security numbers —[...]

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responding to subpoena for medical records
Responding to Medical Records Subpoenas: Protect Your Practice

Update Notice: This blog post was reviewed for accuracy by a Healthcare Training Leader expert and was updated on May 26, 2021. This update included adding the following sections to this post, “What if the Subpoena is Inadequate” and “Identifying Request Requirements,” to ensure the information you receive is accurate, up-to-date and complete. responding to subpoena[...]

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Respond to a HIPAA Breach
How to Respond to a HIPAA Breach in 5 Steps

A provider’s laptop is left in a taxi, a front desk sheet lists patients’ names, a practice’s website is hacked, all easy accidents that could happen to you. And how you respond to a HIPAA breach will play a major role in the penalty – if any - assigned. Be sure to follow these compliance[...]

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Front Desk Customer Service
Head Off 3 Common Front Desk Customer Service Disasters

What’s the most important position in your practice? If you said “doctor” you’re wrong. It’s actually your front desk customer service staff. They are the “gatekeepers,” and typically the very first contact experience a patient has with your office. If it’s a bad front desk customer service, they won’t be seeing your doctor at all.[...]

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How to Train Hospital Staff for an Active Shooter

With increased shootings, active shooter training for hospitals is critical. Hospitals and various other healthcare organizations are increasingly developing response plans for handling these incidents and protecting both hospital staff and patients with active shooter training for hospital employees. Does your healthcare facility have such a plan in place? Do you, and other people you[...]

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What Type of Education Is Needed for Medical Billing and Coding?

Pursuing a career in medical billing and coding can be one of the most rewarding experiences in your life. This is a serious and complex field that is becoming more and more competitive. You don’t have to be a doctor or a nurse to help thousands of patients, because you can contribute quite a lot[...]

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5 Ways to Prevent HIPAA Violations – And How to Respond to a Breach

Your network is behind a firewall. Your email is encrypted. You change your EHR passwords every three months. Think you’re safe from preventing HIPAA violations? Think again — and then take a good look in the mirror. Human factors are by far the biggest source of risk, experts say. In fact, more than half (59[...]

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Updated 2019 Medicare Telemedicine Policy

Several months ago, the Centers for Medicare & Medicaid Services (CMS) released an updated Medicare telemedicine policy for Medicare, which went into effect on Jan. 1, 2019. The new changes in the CMS’ finalized Calendar Year 2019 Physician Fee Schedule for Medicare telemedicine policy are brought with the goal of streamlining the healthcare system, and[...]

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Medical Record Retention Law: Avoid Fines for Failing to Keep Records Long Enough

It's hard to miss updating your practice on Supreme Court landmark decisions (like the Affordable Care Act). But you can easily overlook prepping your practice for court rules stemming from smaller cases. While they may not make it to the nightly news — still affect our daily lives. One of those is the May 2019[...]

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10 Tips for Responding to a Records Request

In the last few years, the number of providers that have received records requests from third-party companies hired by health plans, including Anthem Blue Cross, Blue Cross/Blue Shield, and Aetna, has skyrocketed. Note: You may have read my articles about Equiclaim’s 90837 CPT code provider profiles, which included a threat of records review (if you[...]

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Telemedicine and HIPAA
Telemedicine and HIPAA: Avoid Compliance Nightmares

Thinking about adding telemedicine service to your practice? Sure, it can save you money – and time, but if you’re not careful, it can also significantly increase your compliance liability in a variety of areas – with HIPAA in the lead.  HIPAA violations can lead to allegations of fraud, fines, penalties and even jail (yes,[...]

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Medical Records
Medical Record Retention and Destruction — One Size Does NOT Fit All

Several weeks ago, a customer called and asked, “How long should we keep our patients’ medical records before destroying them?” Over the years, I’ve heard a variety of answers to this question, and it never seemed that complicated. Boy, was I wrong. Of course, the answer can’t be simple or definitive. Basically, how long you[...]

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Telehealth Security
Telehealth Security: Protect Patient Information and Your Practice

Offering telehealth services means more convenient access to healthcare for your patients and the possibility of more billable services for you. But, it also introduces significant security threats to your patients’ electronic private health information (ePHI) that can lead to massive fines if there is a breach. Your practice is responsible for protecting your patients’[...]

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Ransomware Hackers
Stop Ransomware Hackers Before They Strike

A frightening new kind of malware has made headlines all over the world during the past few years. Ransomware is a hack that really represents the digitization of an age-old tactic: the holding of hostages. However, in today’s data-centric world, the hostage is not a human being, but your patient data. Ransomware targets your network[...]

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CMS’ Audit List
Stay Off of CMS’ Audit List

The number of physician practices being audited each year continues to rise. As a result, more and more providers committing fraud, or just making mistakes, are being identified and required to pay massive penalties or have even been sentenced to jail time.   In many instances, the violation wasn’t intentional, but because they had no way[...]

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HIPAA Breaches
Protect Yourself From Vendor HIPAA Breaches, or Pay the Price

Just because you’re taking care of your obligations under the Health Insurance Portability and Accountability Act (HIPAA), doesn’t mean that the vendors you work with are doing the same. So why should you care? Because if your vendors access your patients’ confidential information through your working relationship and have a breach of that data, you[...]

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Front Desk HIPAA
Halt Front Desk HIPAA Check-in Violations

Each time a patient checks-in with your front desk, your risk of a HIPAA violation goes through the roof. Especially considering that patient check-in occurs over and over again, every day you’re open to see patients. You might think that your front desk staff are to blame for this increased HIPAA risk. However, the real[...]

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HHS Consent Requirements ents
HHS Delays Easier Consent Requirements for Substance Use Patients

Previously scheduled to take effect Feb. 18, the Confidentiality of Substance Use Disorder Patient Records final rule has now been put off until March 21. This means you won’t have access to easier consent requirements for sharing information with your patients’ other providers, among other benefits, for an extra month. In a Jan. 20 memorandum,[...]

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HIPAA Breaches
HHS Targeting Smaller HIPAA Breaches

Beginning in August, the U.S. Health and Human Services Department (HHS) Office of Civil Rights (OCR) launched a new initiative to investigate smaller breach reports — meaning those that affect fewer than 500 individuals, the agency announced Aug. 18. This effort is based on a series of recent case settlements where OCR investigated smaller breaches[...]

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Checklist: Check Up on Your Notice of Privacy Practices HIPAA Compliance

Avoid costly HIPAA violation penalties by resolving common errors related to your Notice of Privacy Practice document. Utilize this easy-to-use, free, downloadable checklist to figure out your risk areas, and fix them fast.

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Prevent Medical Record Theft and Six-Figure Penalties
Prevent Medical Record Theft and Six-Figure Penalties

FBI November Alert: Medical record cyberattacks skyrocketed last month in the US, and your practice could be next. When hit, you’ll lose access to your medical records for approximately 15 days, and the average ransom demand is $111,000.

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COVID-19 Employee: Accurately Respond with Intake Template

Bottom Line: You are required to immediately record and file your employee’s positive COVID-19 diagnosis to comply with new State and Federal employment rules – and this template guides you step-by-step through the required intake and reporting stipulations.

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Protect Yourself from HIPAA Violations Due to Mobile Device Misuse

Protect your practice with this Sample Mobile Device Policy for Acceptable Use template. You’ll prevent hefty HIPAA violations and fines that could result from the inappropriate use of mobile devices and unsuspected breaches.

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