Search Results for: hipaa
Avoid violating the recently-updated medical record confidentiality rules for your patients with substance use disorder diagnoses. Healthcare attorney Melissa Soliz helps you avoid massive fines during her online training event.
Learn MoreEnsure your front desk staff have the foundational skills necessary to ensure your practice runs smoothly and patients stay satisfied. Use this step-by-step Front Desk 101 online training to help. Sign up today.
Learn MoreThe biggest HIPAA violations generally occur when your providers text or email their staff, and with new CMS guidance out on texting patients, you can’t afford to miss them. Learn expert tactics to avoid massive penalties and fines.
Learn MoreHIPAA violations in medical practices can have serious consequences, ranging from financial penalties to damage to the reputation of the healthcare provider.
Learn MoreThe front desk staff in medical practices play a crucial role in creating the first impression and setting the tone for patients’ experiences. Effective phone etiquette is essential for providing excellent customer service.
Learn MoreMake sure you comply with new medical records destruction laws (and their extended deadlines). Comply with eye-opening requirements by receiving step-by-step advice from expert healthcare attorneys to prevent massive fines.
Learn MoreIncorrectly responding to patient negative reviews online can significantly increase your risk of violating HIPAA. Find out how to protect your practice’s reputation and avoid HIPAA penalties without violating patient privacy.
Learn MoreFederal Information Blocking rules dramatically expand how, when and to whom you must allow access to medical records. Get expert tactics to ensure you avoid new $1 million violation penalties, while remaining HIPAA-compliant.
Learn MoreUsing ChatGPT’s AI tools to improve your practice’s productivity can significantly increase your compliance and legal risk – unless you know how to avoid it. This expert-led online training will help you protect against violations.
Learn MoreThe government has made complying with HIPAA for telehealth more difficult with a variety of rule modifications. This online training will provide you with actionable tips to stay compliant and help you avoid audits & fines.
Learn MoreFailing to comply with rules for charging for medical records, including what and how you can charge, can leave you with massive HIPAA violation penalties. Not updating your fees could leave you facing hefty fines.
Learn MoreCorrectly billing self-pay patients is more important now than ever. Self-pay patient numbers are rising due to the May 11 PHE expiration. This training will help comply with self-pay billing rules and keep you out of trouble with the Feds.
Learn MoreStop losing dental patients due to poor phone interactions with time-tested phone etiquette skills for your entire team. These simply strategies are proven to positively impact on your dental practice’s success.
Learn MoreMistakes when authorizing the release of medical records can lead to expensive legal problem – especially when you’re responding to legal requests. Help your practice comply with State/Federal laws and get it right the first time.
Learn MoreIf you knowingly violate HIPAA guidelines your fines will be more hefty, but even if you didn’t realize you were not in compliance you can still be fined up to $50,000 per each violation. There is a lot riding on you getting it right. Learn how to better manage your practice’s HIPAA compliance.
Learn MoreHow you manage your outsourced medical billing vendor relationship can seriously increase your claims’ reimbursement and decrease your financial and legal risk. Expert Owen Dahl’s training will show you how.
Learn MoreBeing a medical expert or fact witness can leave you exposed to medical society sanctions, HIPAA fines and even lawsuits. During this attorney-led online training, you’ll get proven strategies to help you survive providing testimony.
Learn MoreDespite recent government ruling about reproductive rights, medical practices must stay compliant when responding to requests for patient records. Learn how to comply with these new laws when disclosing PHI.
Learn MoreBy making you use virtual credit cards for your reimbursement payments, payers are passing their processing fees on to you. You can refuse and keep more of the money your practice is due. This training will show you how.
Learn MoreManaging remote workers is tough, and the various laws and regulations you must comply with make it more complex. Avoid complaints and violations by attending this expert-led online training.
Learn MoreProven Online Training for Your Entire Office
Access Over 200+ Coding, Billing, Compliance, Credentialing and Practice Management Online Training Sessions in 1 Place.
Learn MoreThe deadline to comply with the new Cures Act (information blocking) and patient access rules has passed. Get the help you need to avoid compliance violation penalties and fines. Sign up for this attorney-led online training.
Learn MoreDisclosing substance abuse patient records when you shouldn’t can get you hit with significant fines for each violation. This online training will walk you through exactly when you can and can’t disclose drug and alcohol details.
Learn MoreGet the exact steps you need to ensure your Substance Abuse policies comply with employment laws. The solutions you’ll receive from this online training will help your practice avoid costly violations and lawsuits.
Learn MoreHIPAA regulations don’t die with your patient! Learn how to comply with family, attorney, and third-party requests and federal laws for deceased patient medical records without landing in a financial mess.
Learn MoreAvoid common mistakes when responding to online reviews (both negative and positive). This training will help you maintain a positive online reputation, boost new patient volumes, and avoid massive HIPAA penalties.
Learn MoreThis handbook will help you improve your practice’s front desk HIPAA compliance, avoid the nightmare of an audit, and protect yourself against massive violation penalties. A downloadable, editable form library….
Learn MoreHead off expensive pediatric and adolescent patient HIPAA violations by mastering the complexities of when and to whom you can releasing personal information by attending this healthcare-attorney-led online training.
Learn MoreYour practice is not immune to the devastation of a natural disaster. Don’t make the mistake of not being prepared. It’s not just about preparing for the event. There are actions you can take today to improve…
Learn MoreActionable tactics to help medical practices avoid the most common HIPAA violations. HIPAA expert will walk you through how to best protect your practice from audits, violations, patient complaints, and fines.
Learn MoreCyberattacks use ransomware that infects your files & then demands you pay a ransom to get them back. Plus, HIPAA considers them compromised & subject to significant penalties and fines…
Learn MoreOnline Training for Your Entire Team
National Experts Help You Keep ALL Your Practice Locations Compliant and Running Smoothly with Nearly 200 Online Targeted Trainings. You and your entire team will receive immediate access to nearly 200 expert-led, how-to trainings to ensure you have the most up-to-the-minute guidance necessary on critical topics such as: coding and billing accuracy, denials, complex HIPAA[...]
Learn MoreSocial media use is increasing, not decreasing. This means that someone on your staff is most likely posting to a social media site right now. Make sure you are protected with a plan that really protects […]
Learn MoreYou may be accustomed to hearing about the massive PHI breach instances that affect large healthcare systems, but they aren’t the only HIPAA violations that occur. In reality, small breaches take place every day often involving texts or emails that aren’t sent securely or that end up going to the wrong place. Communicating with patients[...]
Learn MoreYou probably already know that HIPAA violations are rampant across the country, and that as much effort as you may put into encryption software and computer passwords, some protected health information (PHI) may still fall into the wrong hands. What you may not realize is that HIPAA violations can happen in some very unlikely places.[...]
Learn MoreWorking with an outsourced medical billing company can improve the workflow in your practice, allow you to take some of the work off of your team members and help bring in reimbursement faster. And according to one Medicare Administrative Contractor (MAC), it can also put you at risk of reputational harm and HIPAA violations. Background:[...]
Learn MorePatient privacy may be at top of mind when you’re faxing and emailing medical records, but breaches can (and do) still occur every day. With 2023 in the rear-view mirror, it’s a good time to take a look at the HIPAA breaches that struck healthcare entities over the past 12 months. Check out three HIPAA[...]
Learn MoreYour medical practices is like any other business, in that it has an online presence — which means that sometimes, online reviews are posted, and they aren’t always positive. However, responding to online reviews, even if you feel you’re simply defending your practice, can land you in hot water if your response accidentally violates patient[...]
Learn MoreIf you work in a medical practice, you know how useful Microsoft Excel can be for everything from tracking revenue to logging HIPAA requests. But because Excel offers an unlimited number of ways to display data and information — and to analyze it — you may find some benefit from discovering new ways to use[...]
Learn MoreA review of the government’s most recent stats about healthcare data breaches reveals a bit of both good news and bad news. On the plus side, there have been fewer data breach attacks on US health care providers and systems so far in 2023. But the bad news is that when attackers strike, they breach[...]
Learn MoreWhether you’ve spent hours learning ChatGPT or you’re just dipping your toe into this relatively new artificial intelligence technology, one thing is clear: ChatGPT is probably being used somewhere in your medical practice, and it could be putting you at risk of compliance problems. Why? Because even if it’s helpful in filling out charts or[...]
Learn MoreBelieve it or not, most HIPAA violations occur by accident, due to simple human errors—but that doesn’t mean they don’t qualify as violations. You could be fined if your practice lets a patient’s protected health information (PHI) fall into the wrong hands, whether your staff member did it deliberately or not. To reduce your practice’s[...]
Learn MoreAs most practices are aware, the COVID-19 public health emergency ended on May 11, 2023, and with it came the end of relaxed HIPAA rules for providers meeting with patients over telehealth. The Office of Civil Rights (OCR) has given providers a 90-day flexibility period to ensure telehealth systems and practices are in line with[...]
Learn MoreWhen most businesses look to the future, they envision income and revenue rising incrementally over time, and medical practices are no exception. However, the results of a new survey show that when adjusted for inflation, Medicare physician pay dropped 22 percent between 2001 and 2021. That’s the word from the 2023 Physician Compensation Report by[...]
Learn MoreMedical practices encounter dozens of touchpoints when patient collections can fall through the cracks. From patients who fail to show up for appointments and those who haven’t met their deductibles to people who simply have coinsurance to pay, the possibilities are endless. That’s why some practices choose to keep a credit card on file. While[...]
Learn MoreEver since the public health emergency (PHE) began during the early days of the COVID-19 pandemic, practices have gotten accustomed to the adjusted rules and regulations, which have included more telehealth flexibilities than ever before. However, when the PHE ends on May 11, many of those provisions will go away. Find out which telehealth PHE[...]
Learn MoreEncrypting your medical records, communications and documents can add a deeper layer of security to the protected health information (PHI) that you share and store. When you encrypt data, you’re obscuring it from unauthorized users, making it less likely to be seen by others. If you’re thinking of launching an encryption policy at your practice,[...]
Learn MoreBeing at the front desk of a medical practice can sometimes feel like you’re running interference at an air traffic control station. From working with insurers to calming frustrated patients, the job can be all-encompassing. One area that some medical front desk staffers may not have time to focus on is unfortunately one of the[...]
Learn MoreWhen the pandemic first began impacting U.S. medical practices in 2020, many providers scrambled to get their telehealth systems up and running to meet the telehealth regulations. Today it’s a completely different landscape, with telehealth one of the norms in modern practices and many organizations declaring that telehealth is here to stay. Even as these[...]
Learn MoreWhen patients come to your practice, they expect their medical information to remain private, and it’s your job to make sure that happens. To stay on top of your HIPAA requirements, your best bet is to create ongoing, weekly and quarterly checklists that can help you remain on track with every responsibility. As a best[...]
Learn MoreKeeping your patients’ information private is one of the most important ways to stay compliant at your medical practice, and requires more than just signing off on forms. It requires vigilance and commitment, and that means you may need to perform a few ongoing tasks to stay on track with HIPAA compliance. As part two[...]
Learn MoreWhen the HIPAA privacy laws first went into effect, medical practices were vigilant—but that hasn’t necessarily been the case recently. Some practices have relaxed their HIPAA compliance, and that’s a mistake. The government is still coming after violators, and has imposed more than $133 million in HIPAA settlements and penalties as of Sept. 30, 2022.[...]
Learn MoreThe Employee Retirement Income Security Act (ERISA) governs how your practice must communicate to your employees about such topics as your health insurance plan and your retirement benefits. If your practice doesn’t abide by the law, you could face massive civil and criminal penalties, so it’s essential to stay on top of the requirements. One[...]
Learn MoreMedical practices have had a few years to comply with the HIPAA privacy and security rules, which means you’ve gotten a handle on issues like giving patients access to medical records in a timely manner and keeping their private information secure. But one area that you may not have mastered yet involves the Information Blocking[...]
Learn MoreWhether your practice has one remote worker or 20, you can’t afford to make legal mistakes when it comes to the employment and tax rules. As many staffers have shifted to remote work during the pandemic, you’ve had to learn about purchasing at-home office equipment, ensuring you meet HIPAA regulations for remote staff, and much[...]
Learn MoreIt’s no surprise that you must store patient medical records for a set amount of time—often up to 10 years—depending on your state rules. And if you don’t comply with this requirement, you could face fines up to $50,000 per violation. What you may not know, however, is that your responsibility doesn’t end once you[...]
Learn MoreYour practice has created a Notice of Privacy Practices, overhauled your policies, and ensured that you don’t have any privacy breaches. But if you haven’t yet performed a HIPAA risk analysis, you’re falling short of the security rules. And with telehealth in such wide use, now is the time to make sure your patient information[...]
Learn MoreEvery practice manager knows how important it is to provide patients with access to their medical records as required by the HIPAA laws. But what you may be less clear about is how to calculate fees for copies of medical records — and if you ask patients to pay too much, you could be hit[...]
Learn MoreMaking sure that your practice complies with the HIPAA Security Rule when providing audio-only telehealth can be confusing. The COVID Public Health Emergency (PHE) had telehealth rules in a constant state of flux. Fortunately, now that things have calmed down, the government has stepped in with some answers. On June 13, the Department of Health[...]
Learn MoreArchiving and destroying unused medical records may seem like the perfect solution to medical storage space issues (both electronic and paper). However, if you get it wrong, you can end up violating access to medical records rules. Before you destroy any information, be sure you’re not violating HIPAA by not being able to provide your[...]
Learn MoreIn 2021, HIPAA breaches exposed more than 45 million patient records to hackers and marked a new annual record for HIPAA-related information offenses. HIPAA data violations not only put sensitive patient information in the hands of nefarious actors, but they also open your practice up to serious fines and penalties. Even unintentional HIPAA breaches can[...]
Learn MoreWhen a patient asks for copies of their medical records, you are required to give them to them – even if they can’t afford to pay the standard fees you charge for duplication. Balancing a patient’s right to access their medical records with your desire to cover your costs for the extra time and effort[...]
Learn MoreEach time one of your staff members opens an email message, it puts your practice at risk of being hacked. One of the most common types of attacks hackers use is phishing. Scammers have stepped up their game with new, innovative phishing attempts – and they’re targeting healthcare practices just like yours. According to a[...]
Learn MoreQ: Recently, a police officer called our practice and asked our receptionist for a patient’s phone number. We previously saw the patient at the request of the Department of Transportation for a physical. Even though the caller ID indicated that the person on the phone was actually from the police department, our receptionist was unsure[...]
Learn MoreAn estimated 80% of patient first contact happens over the phone. And with practices dealing with smaller staffs and increasing patient requests, chances are good that some portion of patient phone calls will be put on hold. How your staff handles putting a patient on hold can make or break their relationship with your practice.[...]
Learn MoreKnowing when you can deny access to a teen patient’s medical records is tricky, especially when it’s a parent making the request. To get it right, you must comply with complex federal and state regulations (depending on your state). Teen records requests. In general, there are 4 key situations (plus a new rule related to[...]
Learn MoreFederal law requires that you provide your patients with “adequate access” to their medical records based on a specific set of criteria. Fail to comply, and you could be hit with significant violation penalties. Information blocking rule. The problem is that these rules are confusing and implementing them correctly can be a challenge This post[...]
Learn MorePasswords are a part of everyday life for most of us. This is especially true for your medical practice, where you are expected to not only keep your information safe but the personal information of your patients safe as well. In fact, the HIPAA password requirements are the crux of a significant number of violations[...]
Learn MoreIf your patient walks out the door without paying the amount they owe, your ability to collect decreases by 50%. The good news is there are several online payment options available to you that can make paying easy for your patients, and reduce your risk of violating HIPAA compliant payment processing rules. Making a mistake[...]
Learn MoreYour patients entrust you with securing their most sensitive health information from the moment they walk into your practice to long after their visit ends. This not only includes you keeping your patients’ personal information secured but also (Health Insurance Portability and Accountability Act) HIPAA compliant data destruction. HIPAA is more than just a long[...]
Learn MoreEnsuring your staff leaves HIPAA-compliant voicemails is easier than it sounds. Because of this, HIPAA investigators regularly scrutinize practice voicemail processes closely. Phone messages left with patients’ spouses, co-workers, or answering machines without consent are violations each time they occur. HIPAA compliant voicemails. It doesn’t matter whether you speak with someone about their 93-year-old mother’s[...]
Learn MoreHIPAA guarantees a variety of patient rights — one of these includes a patient’s right to know how you’re going to use their PHI (Protected Health Information). In addition, HIPAA requires you to describe your office’s privacy practices in writing in an easy-to-read format, called a Notice of Privacy Practices. Don’t take this HIPAA notification lightly. This is[...]
Learn MoreYou only have a few weeks to fully implement the 2022 ICD-10-CM coding guideline changes by the October 1st deadline. ICD-10-CM coding guideline. It is essential that you apply the 2022 outpatient diagnosis code updates correctly the first time. Failure to do so can lead to denied claims and a halt to your reimbursement. Not to mention the[...]
Learn MoreMandating vaccines for your practice may or may not be your choice, but how you transition to this trend is fraught with risk if not managed correctly. Between federal regulations, state requirements, and union contracts, it's all too easy to make a mistake that can result in crippling lawsuits and stiff penalties – unless you[...]
Learn MoreEach time one of your patients checks in, his or her personal information has an increased potential of being seen or overheard by someone else in your reception area. However, being aware of this increased risk and setting up preventive actions means you can head off common HIPAA violations at check-in before they occur. common[...]
Learn MoreSimple mistakes such as not controlling who in your office has access to patient information, can inadvertently result in patient complaints and costly HIPAA access control policy violation penalties. At the core of the HIPAA access control policy Privacy Rule is the “Minimum Necessary Requirement” which offers guidelines around how and when patient information can[...]
Learn MoreYour front desk team receives a call from a patient and instinctively jots down the caller’s information on a piece of paper. But wait – do they realize this could lead to serious penalties for HIPAA violation? Your front desk could unwittingly be the source of a data breach. A patient or visitor gaining access[...]
Learn MoreWith the click of a button, any one of your patients can file a complaint against you for failure to grant them easy and timely access to their medical records. However, the complaint alone isn’t what you should be concerned about – it's what comes next. patient access to medical records Complaints about patient access[...]
Learn MoreOn April 21, 2021, the Department of Health & Human Services (HHS) renewed the Medicare telehealth requirement waivers that were implemented last year during the pandemic. The new expiration date for these relaxed rules is set for the end of July. This means you have a little while longer to take advantage of these telehealth[...]
Learn MoreDefusing angry or hostile patients is a critical skill for everyone on your front desk team to have. How your staff handles these situations can have a positive or negative ripple effect for everyone in your office. Angry Patient Communication. In many instances, clear communication is the solution. When done correctly this can de-escalate most[...]
Learn MoreMake no mistake—your employees are being encouraged by CMS to report any suspected Medicare fraud. Whistleblower complaints. CMS offers an incentive to complainants of between 15% to 30% of any money they collect based on the data reported. So, depending on the extent of the violation, this can easily add up to a significant financial[...]
Learn MoreHow and when you grant access to your patient medical records is about to change. Effective April 5th, 2021, new federal guidelines require you to more readily grant access to your patients’ health information, or else. Information blocking exceptions. The regulation driving this change is the new 21st Century CURES Act (also referred to as[...]
Learn MoreBreaking medical records retention and destruction rules means big-time financial penalties — up to $50,000 per violation. And while you generally recognize the most common forms of protected health information (PHI) for example patient names and addresses, you’ll be surprised by the many, many types of patient information that are subject to medical records retention[...]
Learn MoreHHS recently extended the Public Health Emergency (PHE) into January 2021, keeping the 1135 waivers — including licensing requirements — in place, for now. While there is no definitive expiration date for the waivers, one thing is certain — these waivers will end, and if you’re not prepared you could lose your license. 1135 Waivers[...]
Learn MoreQUESTION: When a state has a cap on the allowed records copying rate, is there ever a situation that justifies exceeding the maximum allowance? Sometimes, the request for the records is for a long-term patient, so there are a lot of pages to copy. Would this case permit charging more than the allowed max charge[...]
Learn MoreYour obligation to protect patient privacy doesn’t end when your patient dies — It just gets more complicated. The tricky part is knowing who’s authorized to receive deceased patient medical records because mishandling them will create a financial nightmare for your practice. HIPAA Rule for Deceased Patient Medical Records The HIPAA Privacy Rule states that[...]
Learn MoreYour telephone, telehealth exam, and virtual check-in pay could come to a grinding halt unless you’re up to date on the latest potentially upcoming changes to the 2021 Medicare Physician Fee Schedule. Auditors will be checking to see if you tightened your regulations for coding, compliance and more. Prep your practice now on the top[...]
Learn MoreQUESTION: We received a postcard in the mail notifying us of a mandatory HIPAA compliance risk assessment from the Secretary of Compliance, HIPAA Compliance Division. What caused our practice to be scrutinized and how should we respond? Question from San Francisco, California subscriber ANSWER: Unfortunately – or fortunately, you have been the target of an[...]
Learn MoreWhile HHS gave you a carrot and on the last possible day extended the public health emergency through mid-October, you better use the time to tighten up your telehealth privacy – or you could face expensive HIPAA violation penalties. Telehealth HIPAA COVID. CMS has added telehealth audits to its new work plan, so take it[...]
Learn MoreRetaining medical records for even one patient for the required amount of time is really confusing because there are so many laws you need to follow. But you must keep medical records long enough for all of your patients to protect yourself against hefty FCA violations (up to $50,000 a piece!) and other compliance penalties.[...]
Learn MoreIt’s now official: your telehealth services are on CMS’ radar. The Office of Inspector General (OIG) just announced that it will start reviewing claims for specific violations. The last thing you want to do is pay back money for incorrect telehealth reporting. But that’s exactly what could happen if you don’t tighten up your telehealth[...]
Learn MoreQUESTION: Patients at our practice check in and sign out at an open station that overlooks the waiting room. Recently, a patient expressed concern that other people in the area might hear her information. How can we reduce the risk of violating patient privacy law when patients are registering for and scheduling appointments? Question from[...]
Learn MoreAs coronavirus counts surge, it’s now more likely than ever that you’ll have to manage employees who test positive for COVID-19. Doing so is fraught with very real legal and compliance pitfalls. Make one misstep and you could endanger patients and violate privacy and compensation laws. There is a way to follow all the needed[...]
Learn MoreYour practice’s revenue most likely hasn’t returned to pre-coronavirus levels. There are a variety of reasons for this, but one key element is that a portion of your patients are not yet comfortable coming into your practice. To get them back, and to get your reimbursements back to normal, you must rebuild your patients’ trust.[...]
Learn MoreYou can breathe a temporary sigh of relief on your struggle to nail down the ambiguities for your July 10 HHS relief fund reporting. HHS recently released new guidance giving you some extra time and details on the requirements you need to meet. When the Department of Health and Human Services (HHS) swiftly distributed millions[...]
Learn MoreWith so many improvement areas competing for resources, a sufficiently financed and living breathing compliance plan has not been high on your priority list. But new guidance released June 1 from the Department of Justice (DOJ) that determines penalties based on these added requirements means you must update your compliance program now to avoid massive[...]
Learn MoreQuestion: We are testing employees daily for COVID-19 to protect staff and patients. If an employee tests positive for COVID-19, are we required to record an OSHA incident? Question from Los Angeles, CA subscriber Answer: Occupational Safety and Health Administration (OSHA) requirements mandate that you record certain work-related illnesses. COVID-19 is included in the regulation[...]
Learn MoreDue to social distancing under COVID-19, your staff and patients are communicating via phone now more than ever. Accordingly, the importance of winning phone skills has skyrocketed. Leaving your front desk phone etiquette skills to chance is a nightmare waiting to happen that can cost your physician practice big time. Losing just 3% of your[...]
Learn MoreQUESTION: Our patients have really responded to the telehealth services that we introduced to help extend care during the height of COVID-19. We still provide more than 50% of our services via telehealth. Are payers going to extend the telehealth waivers, or will it become more difficult to provide these virtual services? Milwaukee, WI Subscriber[...]
Learn MoreNew CMS rules have expanded your reimbursement opportunities for new patient and telehealth services your registered nurses and medical assistants previously provided for free. The catch is, that if you want to be paid you must know exactly when and how to accurately apply CPT code 99211. Follow these updated Medicare eligibility and incident to[...]
Learn MoreQUESTION: Several of our staff have requested to work less hours per week because of the current unavailability of childcare due to COVID 19. Based on the recent pandemic-related employment rule changes, are we required to pay these employees for their full-time schedule or can we only pay them what they work? Question from Fort[...]
Learn MoreYour practice’s financial stability means you have to quickly scale your elective surgeries back to pre-coronavirus days while complying with new safety guidelines. Two of the top policies you need to iron out and then communicate are your pre-surgical COVID-19 screening processes and surgery visitation allowances. As you create and implement your new COVID-19 surgical[...]
Learn MoreWhether you’ve already received your funds from the Small Business Association’s (SBA) Paycheck Protection Program (PPP), or you’re still waiting for approval, there are several important rules you must know about. Comply, and your entire loan could be forgiven. Fail to comply, and you could end up on the hook for repaying some—or all—of that[...]
Learn MoreQUESTION: During the COVID-19 shutdown, we continue to see patients in the office on a reduced schedule. Now, we are getting ready to bring back the majority of our staff and ramp up patient office visits. We are concerned that the increased interactions could result in an employee testing positive for coronavirus. Our small practice does[...]
Learn MoreQUESTION: We heard that HIPAA allowed any technology for telehealth exams during the pandemic. While researching the options, Zoom was a low barrier entry due to low monthly cost and single sign on function. We have read reports of some companies banning the technology because of security issues. However, we’ve also read that during this[...]
Learn MoreQUESTION: We are interested in applying for loans from the CARES Act. While researching the options, we read that the funds are restricted to practices that are providing care for patients with COVID-19. We are an orthopedic practice and caring for patients who may have COVID-19. However, we are not testing patients for the virus.[...]
Learn MoreStay-at-home orders and mandates to delay elective procedures have significantly reduced patient volume at your practice. To justify paying your staff, you need to quickly find ways for them to remain productive during COVID-19. Between pandemic stress and less work to do, your staff could easily settle into an unproductive rut. But there are ways[...]
Learn MoreIf your practice is testing patients for COVID-19, you’ve got a bunch of new codes and payment rules that you need to follow, so you get paid on time, every time – without violating kit reimbursement law. In the past few weeks, CMS has released a significant amount of guidance on COVID-19 coding and co-pay[...]
Learn MoreYour practice is adjusting to a landslide of constant changes caused by the recent coronavirus pandemic — decreased patient volumes, remote or furloughed staff, absences due to quarantine orders, etc. However, your patients are still relying on you to provide care and help them overcome the surmounting coronavirus fear and stress. Now, more than ever,[...]
Learn MoreQUESTION: We are really confused on the constant telehealth regulatory changes. Our providers understand that new codes qualify with less supervision – and even without audio. We have several elderly patients who require ongoing care. Can you provide us with some recent options for CMS paid telehealth so we can continue to care for our[...]
Learn MoreWith many healthcare workers working remotely due to the reduced patient volume and to avoid cross infection, your practice must have a plan in place that spells out who you authorize to work remotely during the COVID-19 pandemic, and specifically how this will be accomplished. Why Work Remotely During the COVID-19 Pandemic? There are several[...]
Learn MoreAs COVID-19 quickly spreads across the country, so will the requests for access to patient Protected Health Information (PHI). These requests can come from a variety of sources (i.e. patients, health departments, government agencies, family members, guardians, etc.). It is imperative that you have a firm handle on your obligations and your patients’ rights when[...]
Learn MoreWith telemedicine rules changing daily, you've got to have a solid foundation in telehealth guidelines, so you can make the most of adding these services compliantly to boost your pay during the COVID-19 pandemic. To help healthcare practices treat more patients virtually, Congress passed legislation that allowed the U.S. Department of Health and Human Services[...]
Learn MoreQUESTION: Patients at our practice sign-in on a paper sheet at our front desk when they arrive for their appointments. Recently, a patient expressed concern that other people signing in might see her information. How can we reduce the risk of violating patient confidentiality when patients sign in (and the associated HIPAA penalties that could[...]
Learn MoreYour staff are overwhelmed with an increase of phone calls from scared patients about recent symptoms, traveling, masks and more. You can help your front desk staff better manage questions and provide proper advice to reduce fears and schedule needed care. Prep staff to handle the chaos with expert answers ready for your use. Q:[...]
Learn MoreQUESTION: We collect outstanding balances as patients check in at our front desk – before they see the provider. Generally this goes well, but recently we’ve had several instances of patients getting upset and loud. Not only is this problematic for our front desk staff, it is very uncomfortable for other patients sitting in the[...]
Learn MoreLike it or not, your online reputation impacts your ability to attract new patients. Positive patient reviews boost your practice’s credibility and drive referrals. Remember — you never get a second chance to make a first impression! When it comes to your online reputation this is especially true. A recent Software Advice survey reports that[...]
Learn MoreUpdate Notice: This blog post was reviewed for accuracy on May 26th, 2021, by a Healthcare Training Leader expert, and determined to be up-to-date, accurate and complete. Front desk phone etiquette. QUESTION: We recently discovered that we lost several patients due to the poor customer service they received over the phone. How can I help our[...]
Learn MoreYou could get hit with fines for violating HIPAA student health records' rights unless you update your protocols based on new agency directives. The U.S. Department of Health and Human Services (HHS) and the U.S. Department of Education (DOE) updated HIPAA and privacy act laws on how to maintain students’ health records. Some situations allow[...]
Learn MoreWhether patients are bringing pets to your office because it's trendy or a medical necessity is not for you — or anyone in your practice — to decide. You need to understand the ADA service dog laws and implement a clear office policy to educate your staff and protect your practice from a blow to[...]
Learn MoreBecause your healthcare practice is subject to strict regulations and privy to sought after data, you can’t afford to hire a risky candidate. A compliant healthcare background check is just what you need to screen applicants, verify their credentials, and reduce your financial liability. Pick the Right Types of Healthcare Background Checks You Need Companies[...]
Learn MoreYou must be vigilant in timely releasing patient medical records or face $85,000 in penalties. That’s the amount fined to the second provider since fines began in 2019. In December, Korunda Medical, LLC in Florida was fined $85,000 for slow-walking a patient’s medical records. This is the second enforcement action and settlement leveraged by the[...]
Learn MoreIf your physicians participate in Medicare Advantage Plans, keep a sharp eye on the mail. The final Medicare Advantage Overpayments letter is being mailed to practices the first week of January, and it contains a time-sensitive CMS settlement offer that you must act on this Winter or risk significant financial losses. Medicare Advantage Overpayments Letters[...]
Learn MoreQUESTION: I’m trying to prevent my front desk from making HIPAA mistakes when we send and receive faxes that contain protected health information (PHI). What should and shouldn’t you send electronically? Do we need any kind of release on file? Rochester, NY ANSWER: The first key in making sure that front desk HIPAA fax activity[...]
Learn MoreThe University of Rochester Medical Center (URMC) has agreed to pay $3 million for a potential HIPAA violations settlement. Master three takeaways so your practice doesn’t land on the same costly path. URMC in New York State which includes healthcare components such as the School of Medicine and Dentistry and Strong Memorial Hospital filed breach[...]
Learn MoreQUESTION: I'm trying to help staff avoid HIPAA violations when leaving patient messages. What should and shouldn’t you say when leaving voice messages for patients? - Anonymous, Chicago, IL How to Avoid HIPAA Violations When Leaving Messages ANSWER: To avoid HIPAA violations, first, it’s important that you have a signed consent form on file[...]
Learn MoreUpdate Notice: This information was updated for accuracy on May 19, 2021. This update reflects the 2021 CPT code changes for Chronic Care Management, specifically the replacement of code G2058 with code 99439. You’ll find this update in the “Facilitate Transitions of Care – Chronic Care Management Options” section below. Whether it’s diabetes, arthritis, or[...]
Learn MoreThere’s a lot at stake if healthcare professionals don’t comply with HIPAA and other government regulations. No one knows this better than myself - a healthcare attorney. The relationship between healthcare attorneys and the practices we serve is a paradox. On the one hand, the healthcare attorney is viewed as the institution's life raft —[...]
Learn MoreIf staffing concerns keep you up at night, you’re not alone. Finding/keeping staff and keeping up with compliance changes are the top practice management and compliance issues that practice managers and physicians face, according to the results of Training Leader’s Medical Practice Top Challenges Survey. Read on to see how you stack up to your[...]
Learn MoreWith fines for medical record request violations on the rise, you can’t afford to not comply with releasing records the right way. Sure, distributing records can be an irritation in a busy day but dealing with costly HIPAA violations is way worse. Read on for the skinny on medical records requests – what rules to[...]
Learn MoreYou may have recently seen the announcement that the U.S. Department of Health and Human Services (HHS) and the Office of Civil Rights (OCR) had their first patient access enforcement action. The $85,000 payment wasn't recorded as an actual HIPAA violation, but as as settlement with Bayfront Health of St. Petersburg (Bayfront). So, why should[...]
Learn MoreWhen a patient walks into your practice with a dog, you must quickly decipher: is this a service animal, an emotional support animal, or is this patient simply trying to get away with bringing Fido along for fun? That’s not a trick question, but it might feel like a tricky one to answer. There’s been[...]
Learn MoreIt seems like you hear about HIPAA breach reporting more and more each year. And it’s true. As hackers become more advanced, breaching relatively unprotected healthcare data gets easier and easier. Plus, healthcare data is particularly enticing. Unlike passwords or bank account information, healthcare data — like names, birth dates, and social security numbers —[...]
Learn MoreUpdate Notice: This blog post was reviewed for accuracy by a Healthcare Training Leader expert and was updated on May 26, 2021. This update included adding the following sections to this post, “What if the Subpoena is Inadequate” and “Identifying Request Requirements,” to ensure the information you receive is accurate, up-to-date and complete. responding to subpoena[...]
Learn MoreA provider’s laptop is left in a taxi, a front desk sheet lists patients’ names, a practice’s website is hacked, all easy accidents that could happen to you. And how you respond to a HIPAA breach will play a major role in the penalty – if any - assigned. Be sure to follow these compliance[...]
Learn MoreWhat’s the most important position in your practice? If you said “doctor” you’re wrong. It’s actually your front desk customer service staff. They are the “gatekeepers,” and typically the very first contact experience a patient has with your office. If it’s a bad front desk customer service, they won’t be seeing your doctor at all.[...]
Learn MoreWith increased shootings, active shooter training for hospitals is critical. Hospitals and various other healthcare organizations are increasingly developing response plans for handling these incidents and protecting both hospital staff and patients with active shooter training for hospital employees. Does your healthcare facility have such a plan in place? Do you, and other people you[...]
Learn MorePursuing a career in medical billing and coding can be one of the most rewarding experiences in your life. This is a serious and complex field that is becoming more and more competitive. You don’t have to be a doctor or a nurse to help thousands of patients, because you can contribute quite a lot[...]
Learn MoreYour network is behind a firewall. Your email is encrypted. You change your EHR passwords every three months. Think you’re safe from preventing HIPAA violations? Think again — and then take a good look in the mirror. Human factors are by far the biggest source of risk, experts say. In fact, more than half (59[...]
Learn MoreSeveral months ago, the Centers for Medicare & Medicaid Services (CMS) released an updated Medicare telemedicine policy for Medicare, which went into effect on Jan. 1, 2019. The new changes in the CMS’ finalized Calendar Year 2019 Physician Fee Schedule for Medicare telemedicine policy are brought with the goal of streamlining the healthcare system, and[...]
Learn MoreIt's hard to miss updating your practice on Supreme Court landmark decisions (like the Affordable Care Act). But you can easily overlook prepping your practice for court rules stemming from smaller cases. While they may not make it to the nightly news — still affect our daily lives. One of those is the May 2019[...]
Learn MoreIn the last few years, the number of providers that have received records requests from third-party companies hired by health plans, including Anthem Blue Cross, Blue Cross/Blue Shield, and Aetna, has skyrocketed. Note: You may have read my articles about Equiclaim’s 90837 CPT code provider profiles, which included a threat of records review (if you[...]
Learn MoreThinking about adding telemedicine service to your practice? Sure, it can save you money – and time, but if you’re not careful, it can also significantly increase your compliance liability in a variety of areas – with HIPAA in the lead. HIPAA violations can lead to allegations of fraud, fines, penalties and even jail (yes,[...]
Learn MoreSeveral weeks ago, a customer called and asked, “How long should we keep our patients’ medical records before destroying them?” Over the years, I’ve heard a variety of answers to this question, and it never seemed that complicated. Boy, was I wrong. Of course, the answer can’t be simple or definitive. Basically, how long you[...]
Learn MoreOffering telehealth services means more convenient access to healthcare for your patients and the possibility of more billable services for you. But, it also introduces significant security threats to your patients’ electronic private health information (ePHI) that can lead to massive fines if there is a breach. Your practice is responsible for protecting your patients’[...]
Learn MoreA frightening new kind of malware has made headlines all over the world during the past few years. Ransomware is a hack that really represents the digitization of an age-old tactic: the holding of hostages. However, in today’s data-centric world, the hostage is not a human being, but your patient data. Ransomware targets your network[...]
Learn MoreThe number of physician practices being audited each year continues to rise. As a result, more and more providers committing fraud, or just making mistakes, are being identified and required to pay massive penalties or have even been sentenced to jail time. In many instances, the violation wasn’t intentional, but because they had no way[...]
Learn MoreJust because you’re taking care of your obligations under the Health Insurance Portability and Accountability Act (HIPAA), doesn’t mean that the vendors you work with are doing the same. So why should you care? Because if your vendors access your patients’ confidential information through your working relationship and have a breach of that data, you[...]
Learn MoreEach time a patient checks-in with your front desk, your risk of a HIPAA violation goes through the roof. Especially considering that patient check-in occurs over and over again, every day you’re open to see patients. You might think that your front desk staff are to blame for this increased HIPAA risk. However, the real[...]
Learn MorePreviously scheduled to take effect Feb. 18, the Confidentiality of Substance Use Disorder Patient Records final rule has now been put off until March 21. This means you won’t have access to easier consent requirements for sharing information with your patients’ other providers, among other benefits, for an extra month. In a Jan. 20 memorandum,[...]
Learn MoreBeginning in August, the U.S. Health and Human Services Department (HHS) Office of Civil Rights (OCR) launched a new initiative to investigate smaller breach reports — meaning those that affect fewer than 500 individuals, the agency announced Aug. 18. This effort is based on a series of recent case settlements where OCR investigated smaller breaches[...]
Learn MoreAvoid costly HIPAA violation penalties by resolving common errors related to your Notice of Privacy Practice document. Utilize this easy-to-use, free, downloadable checklist to figure out your risk areas, and fix them fast.
Learn MoreFBI November Alert: Medical record cyberattacks skyrocketed last month in the US, and your practice could be next. When hit, you’ll lose access to your medical records for approximately 15 days, and the average ransom demand is $111,000.
Learn MoreBottom Line: You are required to immediately record and file your employee’s positive COVID-19 diagnosis to comply with new State and Federal employment rules – and this template guides you step-by-step through the required intake and reporting stipulations.
Learn MoreProtect your practice with this Sample Mobile Device Policy for Acceptable Use template. You’ll prevent hefty HIPAA violations and fines that could result from the inappropriate use of mobile devices and unsuspected breaches.
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